Customer Ratings & Reviews

Hi there, thanks for sharing your experience with us. We´re sorry to hear that one of your Nest Cam (Battery) isn't able to connect to your network.

We recommend going through the steps below to see if it might be helpful with the connectivity issue:
- Check your Wi-Fi network for possible congestion. Relieving some of your connected devices may help free up some bandwidth space.
- Check the distance between Nest Cam (Battery) and your router. Ensure that it's within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.

If you need further help, please consider contacting our support team. We may need to have a closer look at the issue. You get a hold of any of our agents here: https://support.google.com/googlenest/gethelp

Hi Kimmer, thanks for your insights. We're sorry if Nest Cam (Battery) motion detection has been a hit or miss for you.

Motion detection can be affected by many factors, including changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. If you're not getting any alerts or notifications, we recommend trying out the steps below:
1. Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.

If the issue persists, we recommend contacting our support team. We may need to check on the issue further and see how we can help you best, by visiting us here: https://support.google.com/googlenest/gethelp

Hi User, thanks for your insight. We´re sorry to hear about your unlikely experience with the app and battery issue for your Nest Cam (Battery).

The new Nest Cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, """"Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

Battery life will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
- Busy - About 1.5 months battery life (about 20 - 25 recorded events per day)
- Typical - About 3 months battery life (about 9 - 12 recorded events per day)
- Quiet - About 7 months battery life (about 2 - 4 recorded events per day)

We recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, please consider contacting our support team here: https://support.google.com/googlenest/gethelp

Hi Tiannah, thanks for posting your review. We're sorry to hear that your experience with Nest Cam (battery) was less than ideal when it comes to battery life. Battery life will depend on factors including activity, temperature, and selected camera settings. We recommend that you reach out to our support specialists so we can help provide you with tips that may improve on the performance of the battery of your Nest Cam. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Jorge, thanks for your feedback on Nest Cam (Battery). We´re sorry to hear about the short battery life issue you are experiencing with it.

Nest Cam (Battery) battery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios for your Nest Cam (Battery):
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

We recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. You may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hi OneTimeRobe, we truly appreciate your feedback about the Nest Cam (battery) and the Google Home app. We can imagine how much time and effort you’ve spent on this and we’re sorry for falling short on your support needs. We’ll use your feedback to work on improving how we handle customer concerns with accuracy and efficiency.

In the meantime, we’re hoping you can give us another opportunity to investigate your concern. If you’re willing to work with us again, please share your recent case number with us here: https://support.google.com/googlenest/gethelp