Customer Ratings & Reviews

Hi Jeanne, thanks for posting your feedback. We regret to learn that you’re unable to connect your Nest Cam (battery). If you haven’t yet, we recommend contacting our support team so we can know more about what happened. Feel free to contact us here: https://support.google.com/googlenest/gethelp

Hi SmithS, we truly appreciate your feedback on Nest Cam (battery), and we’re sorry to learn it’s a disappointment for you.

The new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. Also, event detection depends on the camera settings that you select, you can change the settings like adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas.

We request for your patience as we’re working on a seamless solution to create a better user experience. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app.

We’re always here for your support needs. You may visit us anytime at the following link for any questions or concerns with using the camera effectively in the Home app: https://support.google.com/googlenest/gethelp

Hey there, PaulL. We're sorry to hear that your experience with the Nest Cam (battery) didn't meet your expectations. It's important to us that we provide you with the best help possible and identify the cause of the notification issues you’re having with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi M3RC, thanks for sharing your feedback about the Nest Cam (Battery). It’s unfortunate to hear that it’s a disappointment for you. We’re hoping to hear more about your challenges with using the Nest camera to learn on how we can work on improving your overall experience. If you’re willing to share more details about your concern, please get in touch with us whenever you have time and we’d be happy to help: https://support.google.com/googlenest/gethelp

Hi there, Akrami. We appreciate your thoughts on the Google Nest Cam (battery). We're sorry to hear about your experience with the Nest Cam (Battery) and the issues you're facing with its battery life. It's understandably frustrating when a device doesn't meet expectations in terms of performance. The expected battery life of the Nest Cam (battery) typically lasts 1-3 months on a single charge, depending on various factors like activity frequency, recording length, and video quality. To know more, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hi Serdar, thanks for posting your feedback about Nest Cam (battery). We do apologize if you’re unable to add it into your Nest App.

The new Nest Cam (battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and Google Assistant.

Your feedback is important to us as it will greatly help us in improving our products and services. If you have any questions or concerns, you can always reach out to our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp

Hi Danpam1024, thanks for taking the time to share your feedback. We’re sorry to hear that the new Nest Cam (battery) didn’t meet your expectations.

Our long term plan is to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

We value your feedback and your satisfaction is what drives us in improving our products and services. If you need help, please feel free to contact us anytime through this link: https://support.google.com/googlenest/gethelp

Hi Paola, thanks for sharing your views. We´re sorry to hear about your disappointment with the magnetic mounting for Nest Cam (Battery).

It's possible to place an anti-theft security mount for your Nest Cam (Battery) if you have concerns about it being stolen. Check out this link to learn more: https://store.google.com/us/product/wasserstein_anti_theft_mount

For any other support needs you may have, please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp

Hi Jennifer, we're sorry to hear about the charging issue you're experiencing with your Google Nest camera's battery. Just a heads up, the charging time on your device can be affected by several factors, such as ambient temperature and the battery's condition. To help you troubleshoot this issue, please click here to contact us: https://support.google.com/googlenest/gethelp

Hi KPol, thanks for posting a review. We regret to hear about your disappointment with the new Nest Cam (battery).

Our priority is giving our customers choice and making devices for every home, and we’re continuing to support the Nest App. New Nest cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app, so all of your cameras can be set up and controlled in one place. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices.

For further assistance, you can reach out to our support team anytime. We’d be more than happy to help you here: https://support.google.com/googlenest/gethelp

Hi Danny, thanks for reaching out. We're sorry to hear about your disappointment with the limited support for the 24/7 video recording feature. We’re not moving away from 24/7 video history. Our goal is to give users, like you, more choice. With event video history, we wanted our products to help you understand what’s going on at home easily and highlight the important activity for you. If you want to see everything that happens at your home, we offer 24/7 video history on wired Nest Cams with a Nest Aware Plus subscription. We continue to invest in the use of both technologies. For any other questions you have, we suggest reaching out to our support team using this link: https://support.google.com/googlenest/gethelp

Hi WirelessBeats, thanks for the feedback you shared about the Nest Cam (battery), and we’re sorry to learn of your poor experience with the recording feature.

If you’ve set your camera to record and save specific kinds of events in its video history, your camera will detect and process any relevant activity it detects, but will only save footage of events you’ve enabled to the cloud. Also, a big Activity Zone captures more activity. In general, the smaller and more precise the Activity Zone, the more accurate your camera’s alerts should be. Try to experiment with the size and placement of your Activity Zones to get the effect that you want. You might have to move your camera, change your camera’s angle, or change something in the scene so that you don’t miss important activity.

We care about your experience. We'd be happy to help and guide you with structured troubleshooting steps if you can visit us whenever you have time here: https://support.google.com/googlenest/gethelp