Customer Ratings & Reviews

Hi there, BrayanR. Sorry to see you’re having connection issues on the Nest Cam (Battery) — we understand how frustrating this can be. Here’s some troubleshooting steps to make sure your device is running optimally:

1. Restart the modem and router.
2. Restart your camera.
3. Check if your camera feels too warm or cold.
4. Check your internet bandwidth and speed.

For more tips, here’s a link: https://support.google.com/googlenest/answer/9239727

Don’t hesitate to reach out to us: https://support.google.com/googlenest/gethelp?

Hi there, SeanS. We're glad to hear that you're finding Nest Cam (Battery) as a great camera. We also appreciate your feedback on the Home app and the battery life. However, the battery life of Nest Cam (Battery) will depend on factors including activity, temperature, and camera settings that you select. It's possible to extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios for your Nest Cam (Battery):
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

We recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. You may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hello there, Johnny. Thanks for your feedback on the Nest Cam (battery). We’re sorry to hear about your experience with its connectivity and charging cable. We’ll pass this information to the right team as we’re constantly looking to improve the reliability, usability, and use of various features.

Meanwhile, a range issue or wireless interference can affect the overall performance of your camera. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the camera and your router as these items could block the connection. For more information, read Troubleshooting Wireless Interference here: https://support.google.com/googlenest/answer/9276282

We’re always here to help. You’re always welcome to contact us if further assistance is required, here: https://support.google.com/googlenest/gethelp

Hi there, MattM. We're delighted to hear that you found it easy to set up your Nest Cam (Battery) using the Google Home app. We understand your disappointment regarding the inability to use the Nest app. Our aim was to create a unified experience within the Google Home app, allowing you to control all your favorite Nest devices and other smart home devices with the Google Assistant.

Here are some benefits you can enjoy by using the Google Home app with your Nest camera:
- Automatic security protections, such as Suspicious Activity Detection, 2-Step Verification, and Security Checkup.
- Seamless integration of your Google Nest devices and services. For instance, if you have a Nest camera and a Nest Hub, you can simply say, "Hey Google, show me the backyard camera," and your camera stream will be casted to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Synchronization of your homes and home members across the Nest and Google Home apps.
- If you're interested, you can set up your old Nest cameras on the Google Home app by following the instructions provided in this helpful article: https://support.google.com/googlenest/answer/9893532

For any other support needs you may have regarding your Google Nest devices, our support team is available to assist you. Feel free to reach out to them using this link: https://support.google.com/googlenest/gethelp

Hi there, Alex. We appreciate your feedback on Nest Cam (battery). We hear your concerns about its battery life. You can try adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas, so you can extend the battery life of your camera. Check this link for tips on how to save the battery: https://support.google.com/googlenest/answer/10901611

For more help, don’t hesitate to contact us here: https://support.google.com/googlenest/gethelp

Hi razbaba, thanks for sending in your review. We're sorry to learn that your experience with Nest Cam (battery) was less than ideal when it comes to using the Google Home app. Our goal is to create an integrated experience and make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. Your patience is appreciated as we improve further with integrating your Nest products with the Google Home app. We'd like to know more details with your battery issues so we can help identify the cause of the drain and provide you with troubleshooting steps that may improve your overall experience. Please contact us on our Google Help page here:  https://support.google.com/googlenest/gethelp

Hi CaptStabbin, thanks for leaving feedback and for being a longtime Nest user. We’re sorry to learn of your disappointment with the functionality of the new Nest Cam (battery) in the Google Home app. The new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. You’ll be able to view both your old and new Nest Cams together in the Home app, and we’re working on bringing the full functionality to the Home app so all your cameras can be controlled and set up in one place.

We're taking your feedback seriously as it helps us better understand our customers’ preferences and needs. And for any of your support needs, our dedicated team is always ready to help you here: https://support.google.com/googlenest/gethelp

Hi 2DemandingKitties, thank you for sharing your experience. We are sorry for the poor battery life with your Nest Cam (Battery).

Battery life will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
- Busy - About 1.5 months battery life (about 20 - 25 recorded events per day)
- Typical - About 3 months battery life (about 9 - 12 recorded events per day)
- Quiet - About 7 months battery life (about 2 - 4 recorded events per day)

If you´re willing to try, we recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your Nest Cam (Battery) and understand what may be causing it. You may contact our support team for further assistance here: https://support.google.com/googlenest/gethelp