Customer Ratings & Reviews

Hello there, TeresaM. We appreciate that you like the Nest Cam (battery). We hear your concerns about its recording feature along with having the ability to zoom in.

Event detection depends on the camera settings that you select. You can choose which events your camera or doorbell can detect and record (people, motion, package, etc.). From there, you (and each member of your home) can decide which of those events to get notifications for. If an event is turned off, you won’t get notifications for that kind of activity. You can also change the settings like adjusting video quality, wake-up sensitivity, length of video clips, time between recorded events, and using activity zones to monitor specific areas.

Also, you can zoom in and out of your camera’s video to temporarily take a closer look at part of the scene. Here’s how:
- Open the Home app.
- Tap and hold your device's tile.
- In your camera’s Live or History view, you can:
Spread or pinch two fingers to zoom in or out.
Double tap to zoom in. Do it again to zoom in further.
Drag one finger to pan around.

For help around the camera features, get in touch with our dedicated team through our support channels here: https://support.google.com/googlenest/gethelp

Hi NJDad, we greatly appreciate your feedback on Nest Cam (Battery), and we’re sorry to hear that it doesn’t give you a preview of the video and that you have to open the app to view the clips. Your feedback helps us better understand our customers’ preferences and needs, and we’ll share this information with the product team to work improving the functionality and features of the Google Home app. In the meantime, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view in the Google Home app.

We're always here to help. If you come across any concerns about your Nest Cam (Battery) and with using it effectively in the Google Home app, please feel free to find us anytime here: https://support.google.com/googlenest/gethelp

Hi GSGS, thanks for posting your feedback. We’re sorry to hear about the battery issues you have with Nest Cam (battery).

For the battery life, it will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
- Busy - About 1.5 months battery life (about 20 - 25 recorded events per day)
- Typical - About 3 months battery life (about 9 - 12 recorded events per day)
- Quiet - About 7 months battery life (about 2 - 4 recorded events per day)

If you’re willing to try, we recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn’t related to the frequency of events, then we may need to have a closer look at your Nest Cam (Battery) and understand what may be causing it. We’re hoping that you’ll give us another chance to improve your experience. You may contact our support team for further assistance here: https://support.google.com/googlenest/gethelp

Hello there, Tomhb2. We're glad to hear that setting up the Nest Cam (battery) was simple. We're sorry to hear that your experience with the device didn't meet your expectations. We hear your concerns, and have taken note of it. If you need any help in the future, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hello there, NickP. Thanks for sharing your feedback about the Nest Cam (battery). We’re glad that you like its image quality and the app, but we’re sorry to learn that your expectations with the audio quality are not met.

It may be helpful to check that your phone’s media playback volume is turned up, and make sure your camera's audio settings are correct. In the Home app, touch and hold your device's tile Settings > Audio, and use the slider to adjust the volume. You can also turn the microphone on or off, and switch audio recording.

If the issue persists, we encourage you to contact our support team hear for additional assistance: https://support.google.com/googlenest/gethelp

Hi there, we appreciate your insights on Nest Cam (Battery). We're sorry for any disappointment you may be having with the battery issue and the move to the Google Home app.

We wanted to make the Google Home app the one place where you can control all your favorite Google Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
- You may set up your older Nest cameras to the Google Home app. Check out this help article: https://support.google.com/googlenest/answer/9893532

We recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery), since battery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios for your Nest Cam (Battery):
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

If the short battery life isn´t related to the frequency of events, then we'd like to take a closer look at your device and understand what may be causing it. You may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp