Customer Ratings & Reviews

Hi maguirre, thanks for posting a review. We’re sorry to learn that you’re having issues with your Nest Cam (battery) using your iPhone.

Nest Cam (battery) and Google Home app are compatible with iPhone. We value your feedback, and we’d like to hear more about what happened so we can help and address the issues you’re experiencing. You may contact our support team anytime through this link: https://support.google.com/googlenest/gethelp

Hi Rich, thanks for choosing our Google Nest products, and we're glad to hear that you found Nest Cam (Battery) great. We do apologize for the long loading time of the Google Home app, and for the battery drain issues you are experiencing.

The long loading time using the Google Home app for your Nest Cam (Battery) may be caused by a possible congestion of your network. We recommend removing some of your connected devices to free up some bandwidth space, and checking to see if you will still experience the same long loading times when streaming the video feed from your Nest camera. Once you verify congestion, we recommend contacting your Internet service provider to check your connection and upgrade your bandwidth if needed.

Hardwiring your Nest Cam (Battery) is a great idea to avoid battery drain issues. However, it's important to check the frequency of events (per day) that you get with your Nest Cam (Battery). Battery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios for your Nest Cam (Battery):
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and examine what may be causing it. You may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hi there, Beats4fame. Thanks for your inquiry about the Nest Cam (indoor, wired). To check if the camera feed will work, you can try to delete and reinstall the app on your device. If you've tried these fixes before and the issue still persists, then we recommend reaching out to our team of specialists on our Google Nest Help 'Contact Us' page here: https://support.google.com/googlenest/gethelp

Hey there, Jacob. We’re glad that you like the Nest Cam (battery) and how it integrates with the Google ecosystem. We hear your concerns about the battery life and recording feature along with having one charging cable for the multi-pack cameras.

A single cable is included because cameras typically require charging at different times. This is due to factors like how often events occur, what the camera sees, and your chosen sensitivity and recording duration settings.

Meanwhile, you can connect your camera to a power outlet with the included power adapter for continuous power so you can avoid charging the camera more often than you should, which is also required to get 24/7 recording. And as we're always evaluating and refining our products based on customer’s feedback and industry trends, we’ve included three hours of event history right out of the box for the first time ever. Additionally, the Nest Aware (2nd gen) covers all cameras and doorbells added on the same home structure. Please note that the power adapter included with the Nest Cam (battery) is not weatherproof and not intended for outdoor use, and we suggest using a compatible weatherproof cable (sold separately).

For support, visit the Google Nest Help Center or contact our team directly: https://support.google.com/googlenest/gethelp

Hi TechRev, thanks for posting your feedback. We’re sorry to hear that you’re having issues with the battery life of your Nest Can (battery).

Battery life will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
- Busy - About 1.5 months battery life (about 20 - 25 recorded events per day)
- Typical - About 3 months battery life (about 9 - 12 recorded events per day)
- Quiet - About 7 months battery life (about 2 - 4 recorded events per day)

If you're willing to try, we recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn't related to the frequency of events, then we may need to have a closer look at your Nest Cam (Battery) and understand what may be causing it. You may contact our support team for further assistance here: https://support.google.com/googlenest/gethelp

Hello NicholasL, we're happy knowing that your Nest cam fit into your family needs. We understand you have a question about battery life. Here's a helpful link with tips to extend your device battery life: https://support.google.com/googlenest/answer/10901611?hl=en&sjid=5289911547137823665-NA
Want a continuous power option? hardwiring your Nest Cam will keep it powered up all the time. You can learn more about hardwiring here: https://support.google.com/googlenest/answer/10919314?hl=en-AU&co=GENIE.Platform%3DAndroid&sjid=5289911547137823665-NA

Hello there, JP01. We appreciate your feedback and we’re sorry to hear that your experience with the Nest cam (battery) is below your satisfaction. We suggest using the included wall mount for surfaces like walls. Simply attach the wall plate with the included screws, then secure the magnetic plate onto the backplate. Both of these mounting options let you power your camera with any power accessory like the weatherproof cables, or run it on battery power.

Also, we recommend having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view. Also, adjusting the camera settings like video quality, wake-up sensitivity, length of video clips, time between recorded events, and using activity zones to monitor specific areas, can help improve your experience. And for the night vision, try to angle your camera away from bright lights, or to install the camera in a shady spot. You should also make sure that any nearby surfaces or objects (like a wall) are out of view, since the camera’s infrared light can reflect off a surface. Other tips on how to improve the night vision feature can be found here:: https://support.google.com/googlenest/answer/9259738

If more help is needed, feel free to let us know by visiting us here: https://support.google.com/googlenest/gethelp

Hello there, Steve. Thank you for taking the time to share your detailed feedback about the Nest Cam Battery. We appreciate your insights, both on the positives and the areas where you've experienced some challenges. We're glad to hear that you found the setup process easy, and that the battery life has met your expectations. Additionally, we're pleased to know that you find value in our subscription plan, offering flexibility for multiple devices under a single price. It's unfortunate to learn that the recent update affected the recording image and your feedback on color quality and image sharpness is valuable. We hope to give you an even better experience with your device. We recommend reaching out to our dedicated team of specialists on the Google Help page here: https://support.google.com/googlenest/gethelp