Customer Ratings & Reviews

Hi there, thanks for taking the time to share your review on the Nest Cam (Battery). We’re sorry for the inconvenience these issues may have caused you, and we understand your decision to return it.

Nest camera notifications are a little different. Because we don’t want to bombard you with alerts, you might get fewer than you expect if your camera is pointed at a busy spot. You can choose to receive notifications for everything your camera detects, or choose notifications for only certain types of activity. Here’s more information about notification settings you can change for your camera: https://support.google.com/googlenest/answer/9210305

Also, it only takes around 4-5 hours to fully charge the Nest Cam (battery). If there’s a need for more than one charging cable, or if you want the camera to be wired with continuous power, you can go with the optional Nest Cam (battery) Weatherproof Cable (in 5 m or 10 m) to keep your Nest Cam connected.

Your feedback is important as we always aim to improve our products and services. If you’d like to try the new Nest Cam again in the future, we’d be happy to help improve your experience by visiting us here: https://support.google.com/googlenest/gethelp

Hey there, autox228. Thank you for sharing your review on Nest Cam (battery) and we're sorry to hear that you're experiencing some difficulties with the device. We want to know more details about your concern with live streaming and help you with troubleshooting steps that may improve the overall performance of the device. Please reach out to our support team by visiting the Google Help page here: https://support.google.com/googlenest/gethelp

Hi there Jack, thanks for reaching out to our support page. We're glad that you found the quality and smooth streaming amazing for Nest Cam (Battery). We're sorry for any disappointment you may be having with the move to the Google Home app.

We understand that long time Nest users, like you, enjoy viewing their Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. The new Nest Cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience with other Google Nest speakers and displays.

If you´re willing to try, you may set up your older Nest cameras on the Google Home app as well. For more information, check out this help article:
https://support.google.com/googlenest/answer/9293657

If you're willing to try, please make sure to contact our support team so we can assist you with your support concerns here: https://support.google.com/googlenest/gethelp

Hi Kwan, thanks for your insights. It's great to hear that you liked the design and easy recharging feature of Nest Cam (Battery). However, we're sorry to hear that you found the cloud recording to be slow and that it doesn't record certain events.

We recommend checking your network for possible congestion. Disconnecting some of your connected devices can help free up some bandwidth space and enable you to test if you will get better cloud recording speeds. Once you verify congestion, contacting your Internet service provider to check your connection and upgrade your bandwidth is highly recommended.

Video recording is triggered by motion detection on Nest Cam (Battery), and this can be affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. If you're not getting any alerts or notifications, we recommend trying out the steps below:
1. Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.

If you still encounter some difficulty with the video recording even after following the steps we provided, please consider contacting our support team so we can assist you with your support needs here: https://support.google.com/googlenest/gethelp

Hello there, Lilybeth. We’re sorry to hear that your experience with the Nest Cam (battery) has been below your satisfaction. We understand your decision to return it. But if you’re willing to give the device another chance, adjusting the camera settings such as video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas can extend its battery life. You’ll find other ways to optimize the battery life of your camera here:: https://support.google.com/googlenest/answer/10901611

We can help you check for other reasons why the camera is behaving differently. Please contact us anytime so we can guide you with further troubleshooting steps, here: https://support.google.com/googlenest/gethelp

Hi JustMe, thanks for sharing your feedback with us. We're sorry to hear about your disappointment with the change to the Google Home app for Nest Cam (Battery).

We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with Nest Thermostat:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

Nest Cam (battery) can support up to 10 days of continuous video recording (CVR) and 24/7 video history if hardwired to power and subscribed to Nest Aware Plus ($12 a month for all of your cameras, speakers, and displays on the same home structure).

Our support team would be happy to help you with your support concerns by reaching out to us here:  https://support.google.com/googlenest/gethelp