Customer Ratings & Reviews

Hello there, JohnL. Thanks for sharing your feedback on Nest Cam (battery). We'd like to learn more about your challenges with using the device so we can figure out a way to help you best. We'd appreciate it if you can take the time to visit us at your earliest convenience here: https://support.google.com/googlenest/gethelp

Hi there jkhy, thanks for informing us about your concerns. We're sorry to hear about your disappointment with the Nest Cam (Battery) and Nest Aware subscription.

We designed Nest Cam (Battery) to work with our Google Nest ecosystem to provide you with the best experience in integrating Google Nest devices for a smarter home. It's also possible to integrate other smart devices and you can learn more by visiting this link: https://support.google.com/googlenest/answer/9159862

For the best experience with your Nest Cam (Battery), we recommend getting the Nest Aware subscription, as it provides more value for your money with features that include 30 days of Video History, 24/7 continuous recording, access to clips and time lapses and even customizing your own activity zones. You won't ever have to worry about missing any events as these videos and clips are all saved onto the Cloud. All these features can be viewed and controlled at the tip of your fingertip using the Google Home App.

Please feel free to contact our support team for all your support needs here: https://support.google.com/googlenest/gethelp

Hi there Bebee, it's great to hear that you like Nest Cam (Battery). We're sorry to hear that you're experiencing shorter battery life than expected. You're actually correct to assume that video events and activities affect the battery life duration for your Nest Cam (Battery).

Battery life of Nest Cam (Battery) will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios for your Nest Cam (Battery):
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

It's important to check the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. You may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hi Blanca, thanks for sharing your experience. We apologize that you’re unable to use your Nest Cam (Battery) with your Nest App. We understand the convenience of using one application for all of your devices.

The new Nest Cam (Battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

Your feedback is important to us and it will greatly help us in improving our products and services. If you need assistance, our support team is always here to help. Feel free to contact us here: https://support.google.com/googlenest/gethelp