Customer Ratings & Reviews

Hello Kimberly, thanks for sending in your review. We're sorry to hear that your experience with your Nest Cam (battery) has been less than ideal when it comes to battery life. We can see that you bought some wiring for your device. We recommend that you reach out to our support specialists so we can assist you further in setting up your Nest Cam. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Tyler, thanks for sharing your feedback to let us know of your experience with the Nest Cam (Battery). We understand your decision to return it due to lack of integration with the Nest App and with the battery life. Our teams are working on enabling the ability to setup and control older Nest cameras in the Home app so users will have one app to control all of their devices. We’re also working on bringing full functionality to the Google Home app because we wanted to create an integrated experience with your other Nest and smart home devices. And if you’d like to give it a second try in the future, you may find some helpful tips on how to save battery for Nest camera here: https://support.google.com/googlenest/answer/10901611

If you have any concerns about the new Nest Cam or any of your Nest devices, please feel free to visit us anytime here: https://support.google.com/googlenest/gethelp

Hi ThatGuyD, thanks for sharing your feedback. We're sorry to hear that you didn't quite like the Google Home app for Nest Cam (Battery).

We understand that you have enjoyed using the Nest app with your Nest cameras. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections, such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign in to both the Nest and Google Home apps.
- Your homes, and home members will be aligned across the Nest and Google Home apps.

If you´re willing to try, you may set up your Nest cameras to the Google Home app. Here´s a guide that you can follow to set up your Nest cameras on the Google Home app: https://support.google.com/googlenest/answer/9893532

For any other support needs you may have, please consider contacting our support team. We'd be happy to entertain you and answer any questions you may have by visiting us here: https://support.google.com/googlenest/gethelp

Hi there, Winston. Thank you for posting your review. We're glad to hear that you're having a good experience with the Nest Cam (battery). We want to understand better how we can help improve your overall experience with using the Google Home app. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi Abcd, thank you for the feedback on the Nest Cam's dimensions and weight. We're sorry to learn that you returned the device. If you decide to give it another go and need assistance with the Nest Cam in the future, you can contact us on our Google Help page anytime. You can reach our help page here: https://support.google.com/googlenest/gethelp

Hi there, Mmm4. Thanks for leaving feedback. We’re sorry to hear that your experience with using the Google Home app for your Nest Cam (battery) is less than ideal. Our priority with this launch was building a complete experience for our new cameras and doorbell along with other smart home devices in the Home app. Although the new Nest cameras and doorbells are exclusive to the Google Home app, users like you with previous versions of Nest cameras can view their camera feeds in the Home app alongside the new Nest Doorbell and Nest Cams. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices. A single place to set up, manage, automate, and control your home, including devices from other brands.

Meanwhile, we recommend trying the steps below that can clear Home app issues:
- Make sure you’re using the most current version of the Home app on your phone or tablet.
- Make sure that your phone is up to date, with the correct Date & Time settings.
- Confirm that the Home app has permissions to use your phone's location.
- Close other apps running in the background.
- Restart your phone.

For more help, we encourage you to contact us using this link: https://support.google.com/googlenest/gethelp

Hi there, BishalS. Thanks for the feedback you shared about the Nest Cam (indoor, wired). We appreciate that you find the device good, but we’re sorry to hear the video quality is below your preference.

You can adjust the video quality settings so you can choose how much your internet connection gets used by the Nest camera to stream live video. The higher quality setting is, the more bandwidth is used. But no matter which option you pick, both your camera and the app will automatically adjust its resolution to work with the available bandwidth. Here’s how:
- Open the Home app.
- Touch and hold your device's tile.
- At the top right, tap Settings.
- Choose Video.
- Under “Video quality,” choose Max or High

For more help, feel free to visit us anytime at the following link: https://support.google.com/googlenest/gethelp