Customer Ratings & Reviews
- Model:
- GA01894-US
- SKU:
- 11987570
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
to a friend
Amazing product! Works well, good build quality...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product! Works well, good build quality, simple features. Highly recommended
I would recommend this to a friendNot Nest quality doesn’t come with everything
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These new nest cameras do not include everything you need. If you want wireless cameras just go with another brand on the market, these are not the same as the original outdoor cameras. Nest app is being phased out, these only work with Google home. Biggest issue, only comes with one tiny charging cable, so even if you wanted to wire this like the original, you now have to spend even more to get another cable, good luck finding one at time of purchase. For this price point, it’s absolutely mind blowing.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, andj592. We're sorry to learn that your experience with Nest Cam (battery) has been less than ideal. Our goal is to provide you a place where you can control all your Nest and other Google smart home devices using the Google Home app and create an integrated experience with the Google Assistant. We'd like to help you with finding ways we can improve your experience with the device and a better resolution for your charging cable. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Love, love, love!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these cameras! We have them in the house to watch the Nanny with our baby and love it! We can see clearly, the motion sensors are on point and the app is easy to use. You will love it too!
I would recommend this to a friendNest cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not what I expected! I could be gotten something better with the price I paid for this cameras! At night time, it looks blurry!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, EfrainP. We appreciate your feedback on the Nest Cam (battery). We're sorry to learn that you're having some video quality issues at night time. Night Vision video quality can be affected by internet speed and other issues. Below are some solutions to try. Check your camera’s view in the app after each one:
- Clean the lens with a soft cloth that’s made for cleaning optics. Dust, thumbprints and dirt can cause poor image quality.
- Turn your camera so that any nearby surfaces or objects (like a wall) are out of view.
- Use the app to zoom and enhance, and crop out surfaces or objects that may be the cause of the glare.
- If a bright white shape along the edge appears while everything else is too dark, there might be a surface that’s too close in your camera’s view (like a wall). Angle your camera so the surface stays out of view.
- Move nearby objects that may reflect the infrared light.
If you've done these before and the issue still persists, then we recommend reaching out to our support team by visiting the Google Help page here: https://support.google.com/googlenest/gethelp
Next cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these cameras. They are very reliable. The battery is very nice also
I would recommend this to a friendAwesome purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these cameras, they are amazing. I use these indoors and outdoors. Battery life is good for the most part and I love how they function.
I would recommend this to a friendGood Response Time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pleased with the response time considering video is not recording 24/7.
I would recommend this to a friendBest security camera
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these after buying the Google doorbell camera. Because I had already setup the doorbell via Google app, adding these were simple. I also bought the extra long outdoor cables. No fault alerts after using for 6 months. No charging needed. working even during power outage.
I would recommend this to a friendPoor activity detection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras do not detect activity and record it well. I walked several times in front of the cameras to no avail.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi there, CR01. Sorry to hear you’re having problems with the Nest Cam (Battery) not picking up activity. Here’s a few troubleshooting steps to get your device running smoothly:
1. Check power, Internet connection and Wi-Fi.
2. Check that the camera and microphone are on.
3. Make sure that the camera can spot the activity that you want.
Here’s a link with more information: https://support.google.com/googlenest/answer/9675480
If you still need support, we’re here 24/7: https://support.google.com/googlenest/gethelp?
Camera
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Security is our first priority for our safety at home! Love this product!
I would recommend this to a friendOk, but read the fine print about how they work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work ok, but really wish they worked with the nest app like the others we have. Also, since you really need to hard wire them in order to get all the streaming, they should at least have the option of buying wired ones.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi aees, thanks for the feedback and for sharing what you think of the Nest Cam (Battery). We’re glad that they work OK for you.
We understand that long time Nest users enjoy viewing their Nest camera feeds from the Nest app and web app, however, our priority with this launch was to create an integrated experience with other Google Nest speakers and displays, and to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant.
Nest Cam (battery) has been designed with versatility in mind, it’s an outdoor/indoor battery powered device out of the box, and can be used with a set of various power accessories including two weatherproof cables with power adapter. You can connect your camera to a power outlet with the included or optional power adapter. Connecting to continuous power will keep the battery charged. Please note that the power adapter included with the Nest Cam (battery) is not weatherproof and not intended for outdoor use and you can use a compatible weatherproof cable (sold separately).
We’re always here to help improve your experience. For any concerns or if you need assistance about the features and functionality of the Nest camera, feel free to let us know anytime here: https://support.google.com/googlenest/gethelp
Dont last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these cameras 1 year and 3 months ago and they will no longer hold a charge. They are out of the warranty period so they will not do anything to replace the cameras. Would not recommend as they do not last and they don’t stand by their product quality.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Matt, thank you for your review. We're sorry to hear you had a bad experience with your Google Nest cameras. We value your feedback and would like to learn more about your experience. Please take a moment to fill out this feedback form: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Items missing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was no charging cable in the box. The package had a checklist which said cable is present . But none received. Called their customer support and supervisor team several times and asked for help. But no one helped. Poor experience and pathetic support. Overall what a bad experience
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, James. Thanks for bringing this to our attention and we’re sorry your experience wasn’t the best. We’d be happy to help and find a resolution for you — when you get a second, reach out to us here: https://support.google.com/googlenest/gethelp?
Not worth the price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these with the hopes of adding some security to my home. I am very disappointed with this product. The connection is absolutely horrible!! I can’t even place this outside of my house because of the connection. Even with this sitting next to my router it won’t work very good. Also you can only use the Google Home app and it is trash. I can’t view my live camera feed, but it will record video and I am able to view it. It just recently started doing this. I really should have returned this product and regret that I didn’t.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi arkgirl, thank you for sharing your review on Nest Cam (battery) and we're sorry to hear that you're having difficulties with the device when it comes to connectivity. We'd like to know more about your connectivity issues so we can help troubleshoot the issue for you. Also, we've recently rolled out a web version for the Google Home app which may help you with your live feed concerns. You can check the details on this link: https://support.google.com/googlenest/answer/9241220
If you're willing to give the Nest Cam another go, please contact us on our Google Help page for further assistance or any additional questions you may have: https://support.google.com/googlenest/answer/9241220
Bad Battery Life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice cameras but the batteries were terrible. One didn’t hold a charge and the other one ran out too quickly to be efficient in our climate. Returned the item. Will buy hard-wired cameras.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Minnesotahome, thanks for taking the time to share your feedback, and we’re sorry to hear that your experience with using the Nest Cam (battery) has not been ideal. We understand your decision to return it, but if you're willing to give it another try in future, you can extend the battery life by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas.
Besides having help articles available online, we also have our dedicated team always here to provide you with services and assistance: https://support.google.com/googlenest/gethelp
Nest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fairly well, sometimes notifying up to 3 minutes later
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Gotyou, thanks for sharing your feedback with us. We´re sorry to hear that your Nest Cam (Battery) is having some delays with the notifications.
Motion detection for Nest Cam (Battery) can be affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. If you're not getting any alerts or notifications, we recommend trying out the steps below:
1. Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.
For any other concerns you may have, you´re more than welcome to contact our support team here: https://support.google.com/googlenest/gethelp
Overall believe this is a Fail on Google/Nest
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice camera and the convenience to put basically anywhere within wifi service. Otherwise a trash product from Nest. The biggest problem I have is they do not work with the Nest app, where all my other cameras are. Only on Google Home. Problem two which isnt as big a deal just annoying I knew they were battery yes, however I expected the charging cable to be a simple usb perhaps. No, not the case it is a specialty magnetic cable that to get one with any sort of length you have to purchase it separately.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi MCFD78, thanks for sharing your feedback with us about the Nest Cam (battery), and we’re sorry to learn it’s a disappointment for you.
We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. Our teams are working on enabling the ability to set up and control older Nest cameras in the Home app so users will have one app to control all of their devices, and we’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest and smart home devices. While the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.
We're always here to help you improve your experience. If you run into an issue with your Nest Cam (Battery) and using it effectively in the Google Home app, please feel free to find us here: https://support.google.com/googlenest/gethelp
Good camera, interface sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cameras are cool and works as advertised. The user interface sucks.
I would recommend this to a friendGood value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All-around great features at a competitive pricing.
I would recommend this to a friendWeather proof
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them and I have them all over the house outside. It’s great view in any weather.
I would recommend this to a friend