Customer Ratings & Reviews

Hi Bitz, thanks for sharing your thoughts on Nest Cam (Battery). We´re sorry if the limitation for the 24/7 continuous recording feature didn't quite meet your expectations.

We wanted to provide better battery life for the Nest Cam (Battery), hence the reason for the limited option for the 24/7 video recording when it's not hardwired. Otherwise, the battery would drain within a very short amount of time without hardwiring Nest Cam (Battery).

The new Nest Cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.

To improve Nest Cam´s alerts and event recording, we recommend moving it by changing the camera’s angle, or change something in the scene so that you don’t miss important activity.

If the issue persists, we may need to take a closer look and see how we can improve your experience. You can always contact our support team for your support needs here: https://support.google.com/googlenest/gethelp

Hi Scott94, thank you for sharing your review of Nest Cam (battery). We're sorry to learn that you're experiencing some connectivity issues with your device. This is not the initial impression we want you to have of the performance and capabilities of your device. It could be that there's network congestion or there may be some environmental factors (Example: device is too far from the router, wireless interference, etc.) that may be affecting its performance. We recommend that you reach out to our support specialists so we can help identify the main cause and help you with finding a better resolution. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there Kaibil, we appreciate that you've been using Nest cameras for years now, and we'd like to thank you as well for sharing what you think about Nest Cam (Battery). We are sorry to hear about the poor image quality and your insight with the Google Home app. We understand your decision to return your cameras, but if you’d like to try it out in the future, you can adjust the video quality to suit your preference. You can find this option in the settings of your Nest Cam (Battery):
- Open the Google Home app on your mobile phone or tablet.
- On the home screen, select your camera.
- Tap Settings.
- Choose Video.
- Under “Video quality,” choose Max or High. High settings use less bandwidth, and Max settings use more bandwidth.

In the meantime, if you need any help, please feel free to let us know by visiting us here: https://support.google.com/googlenest/gethelp

Hi JimH, thanks for sharing your concern with us on your Nest cameras. We're sorry to hear one of your Nest cameras died. We understand how frustrating this experience may have been for you. However, if you will give us the opportunity, we'd like to work on providing you a better experience on your next interaction with our support team. Please feel free to contact us once more for any other support needs you will have with your Google Nest products here: https://support.google.com/googlenest/gethelp

Hi there, SalomeF. Thank you for sharing your feedback about the Nest Camera (battery), and we sincerely apologize for the inconvenience you've experienced with the battery life. We understand that reliable battery performance is crucial to a wireless camera's effectiveness, and we appreciate your insight. We suggest optimizing your camera settings by reducing the motion detection sensitivity. If you tried the provided step, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hi Treky11, thanks for posting a review. We’re sorry to learn that Nest Cam (Battery) didn’t meet your expectations. We understand using one application for all of your Nest devices would be more convenient.

The new Nest Cam (Battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

Your feedback is important to us, as we are always working to improve our products and services. For further assistance, our support team is always here to help. Feel free to contact us here: https://support.google.com/googlenest/gethelp

Hi Jennifer, we're sorry to hear about the charging issue you're experiencing with your Google Nest camera's battery. Just a heads up, the charging time on your device can be affected by several factors, such as ambient temperature and the battery's condition. To help you troubleshoot this issue, please click here to contact us: https://support.google.com/googlenest/gethelp