Customer Ratings & Reviews

Hi Danpam1024, thanks for taking the time to share your feedback. We’re sorry to hear that the new Nest Cam (battery) didn’t meet your expectations.

Our long term plan is to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

We value your feedback and your satisfaction is what drives us in improving our products and services. If you need help, please feel free to contact us anytime through this link: https://support.google.com/googlenest/gethelp

Hi Danny, thanks for reaching out. We're sorry to hear about your disappointment with the limited support for the 24/7 video recording feature. We’re not moving away from 24/7 video history. Our goal is to give users, like you, more choice. With event video history, we wanted our products to help you understand what’s going on at home easily and highlight the important activity for you. If you want to see everything that happens at your home, we offer 24/7 video history on wired Nest Cams with a Nest Aware Plus subscription. We continue to invest in the use of both technologies. For any other questions you have, we suggest reaching out to our support team using this link: https://support.google.com/googlenest/gethelp

Hi Paola, thanks for sharing your views. We´re sorry to hear about your disappointment with the magnetic mounting for Nest Cam (Battery).

It's possible to place an anti-theft security mount for your Nest Cam (Battery) if you have concerns about it being stolen. Check out this link to learn more: https://store.google.com/us/product/wasserstein_anti_theft_mount

For any other support needs you may have, please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp

Hi WirelessBeats, thanks for the feedback you shared about the Nest Cam (battery), and we’re sorry to learn of your poor experience with the recording feature.

If you’ve set your camera to record and save specific kinds of events in its video history, your camera will detect and process any relevant activity it detects, but will only save footage of events you’ve enabled to the cloud. Also, a big Activity Zone captures more activity. In general, the smaller and more precise the Activity Zone, the more accurate your camera’s alerts should be. Try to experiment with the size and placement of your Activity Zones to get the effect that you want. You might have to move your camera, change your camera’s angle, or change something in the scene so that you don’t miss important activity.

We care about your experience. We'd be happy to help and guide you with structured troubleshooting steps if you can visit us whenever you have time here: https://support.google.com/googlenest/gethelp

Hi Matt, thanks for your feedback on Nest Cam (Battery). We´re sorry to hear about your disappointment with the Google Home app.

Our goal is to make the Google Home app the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

If you´re willing to try, you may set up your Nest cameras to the Google Home app. In the near future, we’ll allow users to set up other Nest devices and have full control in the Home app. Here´s a guide that you can follow to set up your Nest cameras on the Google Home app: https://support.google.com/googlenest/answer/9893532

If you ever have a change of heart and reconsider to keep using Nest Cam (Battery). You´re always welcome to contact our support team for any questions or support needs you may have. You can contact us here: https://support.google.com/googlenest/gethelp

Hi there, SpeedChaser. We appreciate your feedback on the Nest Cam (battery). We’re sorry to hear that your experience is below your expectations, and we understand you have returned it. If you find yourself wanting to try any of the Nest cameras in the future, please refer to the following link to know which Nest camera will work best for you: https://support.google.com/googlenest/topic/9361794

Hi there Julia, thanks for letting us know about the issue. We're sorry to hear that your Nest Cam (Battery) dies too quickly. Battery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
Busy: About 1 month battery life (About 25 - 30 recorded events per day)
Typical: About 2.5 months battery life (About 13 - 16 recorded events per day)
Quiet: About 6 months battery life (about 2 - 5 recorded events per day)

It's important to check the frequency of events (per day) that you get with your Nest Cam (Battery) and the temperature in your area. The battery life of Nest Cam (Battery) may have less than half the life that it has at temperatures close to -4°F (-20°C). If the short battery life isn´t related to the frequency of events or temperature, then we may need to have a closer look at your device and understand what may be causing it. We recommend contacting our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp