Customer Ratings & Reviews

Hi Guille, we appreciate your feedback on Nest Cam (battery) and we're sorry to learn it has not met your expectations. We’re not moving away from 24/7 video history. Our goal is to give users like you more choice. With event video history, we wanted our products to help our customers understand what’s going on at home easily and showcase the important activity for you. If you want to see everything that happens at home, we offer 24/7 video history on wired Nest Cams with a Nest Aware Plus subscription. We continue to invest in the use of both technologies, and we’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest and smart home devices. Check this link to learn more on what you can get with the Nest Aware subscription, and compare the difference: https://support.google.com/googlenest/answer/9233159

Your feedback means a lot to us as we're always on the lookout for opportunities to improve our products and services. And if there's anything we can be of help with, feel free to find us here: https://support.google.com/googlenest/gethelp

Hi there, thanks for the feedback that you shared about the Nest Cam (Battery), and we’re sorry to hear that it didn’t meet your expectations.

Our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. Our teams are working on enabling the ability to set up and control older Nest cameras in the Home app so users will have one app to control all of their devices, and we’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest and smart home devices.

For any questions or concerns, reach out to us anytime here and we’d be happy to help: https://support.google.com/googlenest/gethelp

Hi KaylaH, we value your feedback we'd like to thank you for being a loyal advocate of our products. We also understand that long time Nest user, like you, have enjoyed viewing your Google Nest devices from the Nest app. We wanted to make the Google Home app as the one place you can control all your favorite Google Nest and other smart home devices with the Google Assistant. We also wanted to create an integrated experience where you can control your Nest thermostats with other Google Nest speakers and displays. We hope you will consider keeping your Nest camera, and if you're willing to try, you may use the Google Home app to control your old Nest cameras. Learn more about it by visiting this page: https://support.google.com/googlenest/answer/9249866

Motion detection on Nest Cam (Battery) can be affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. If you're not getting any alerts or notifications, we recommend trying out the steps below:
1. Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.

We'd like to help you troubleshoot the motion detection issue further with your Nest Cam (Battery) if none of the steps we provided prove to be helpful. If you´re willing to try, please contact our support team so we can provide further assistance using this link: https://support.google.com/googlenest/gethelp

Hello there, Tenacious55. Thanks for giving us feedback on the Nest Cam (battery). We’re sorry to learn your expectations are not met. We understand that longtime Nest users enjoy viewing their Nest camera/doorbell feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We’re working on bringing full functionality to the Home app as we want to create an integrated experience with other Nest and smart home devices. And while the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app.

If you need help with using the camera effectively in the Home app, here’s where you’ll find our support team for assistance: https://support.google.com/googlenest/gethelp

Hi there, JonathanS. We appreciate your feedback on the Nest Cam (battery). We understand your frustration with the slow detection and short battery life. There are several factors that can influence detection speed. WiFi signal strength, camera placement, and even weather conditions can affect detection speed so we suggest checking the motion detection settings in the Google Home app. Ensure motion zones are set to focus on the area with expected activity. Higher sensitivity might trigger faster detection but could also lead to unwanted alerts for minor movements. Battery life depends on how often the camera detects motion and records video. Frequent recordings will drain the battery faster. If you've tried optimizing the settings and the issues persist, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hi Cody, thanks for reaching out. We're sorry to hear about your disappointment with the computer access to your Nest Cam (Battery).

We value your feedback and we'll make sure to pass them along to our product team. We're always on the lookout for opportunities that can help us improve our products and services. If you will need further assistance, our support team is always available to help you, if you can reach out to us here: https://support.google.com/googlenest/gethelp

Hello there, BarryS. Thanks for sharing your feedback about the Nest Cam (battery). We hear your concerns about having one charging cable and adapter, along with using 2 different apps for your cameras.

Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

Also, the 2-pack Nest Cam (battery) comes with a single charging cable. Your cameras shouldn't usually need to be charged at the same time due to differences in usage, such as event frequency or the scene the camera is observing, sensitivity, and event duration settings.

We’re always here to help. Please don't hesitate to contact us here if you need one: https://support.google.com/googlenest/gethelp

Hello there, CWDE! We appreciate your feedback on Nest Camera (battery). We apologize for any confusion about the number of charging cables included in the package. We understand that you were expecting to receive three charging cables with the Nest Camera Battery 3-pack.We hear your concerns about camera multipacks having one charging cable included. The inclusion of a single cable is intentional, as the cameras shouldn't usually need to be charged at the same time due to differences in usage, such as event frequency or scene the camera is observing, sensitivity and event duration settings, and more.

To know more, please don't hesitate to contact our dedicated team of specialists here: https://support.google.com/googlenest/gethelp

Hi there, Alex. Thanks for sharing your feedback. We can imagine how hard you tried to get your second Nest Cam (battery) to connect, and we're sorry for the inconvenience this issue has caused you. We'd like to investigate why the second camera is behaving differently so we figure out a way to help you best. Please contact us anytime at the following link for assistance: https://support.google.com/googlenest/gethelp

Hello there, BwBarnes. Thanks for the feedback you shared about the Nest cam (battery), and we’re sorry to hear you’re not having the ideal experience we want to share with you. We’d like to learn more whether these issues are caused by the device, network, or other environmental factors. Please don’t hesitate to contact us anytime for troubleshooting guidance and assistance here: https://support.google.com/googlenest/gethelp

Hello there, au2bahn. We appreciate your feedback on the Nest Cam (battery) along with the Home app, and we're sorry to hear that your experience is below your satisfaction. We'd like to learn more about your concerns and help you in any way we can. Please contact us anytime for troubleshooting guidance here: https://support.google.com/googlenest/gethelp

Hi BrandonH, thanks for sharing your feedback to let us know of your concerns with the Nest Cam (battery), and we’re sorry to hear your experience is less than ideal. We can imagine how difficult it could have been for you, and we appreciate the time and efforts you’ve spent on this. We’d like to find out whether this issue is caused by the device, the network, or other environmental factors. Please get in touch with our specialists team and we’d be more than willing to provide you with services and assistance, here: https://support.google.com/googlenest/gethelp

Hello D2daG, we appreciate you sharing your review. We're sorry to hear that your experience with Nest Cam (battery) has been less than ideal when it comes to using the Home app. Our goal is to create an integrated experience and make the Google Home app as the one place you can control all your Google and Nest smart home devices. Your patience is appreciated as we improve further with incorporating your Nest products with the Google Home app. If you're willing to give it another go, we'd recommend that you reach out to our support specialists so we can help you with finding a better resolution for the issues you’re experiencing with your Nest Cam. Please contact us by visiting our Google Help page here: https://support.google.com/googlenest/gethelp