Customer Ratings & Reviews

Hi rayspray, thanks for informing us about the issue. It's unfortunate to hear that both your Nest Cam (Battery) stopped working and we apologize for the shortfall in providing your support needs.

If you're willing to try, we'd like to take another shot at figuring out what may be causing the issue. This will give us a better idea on how we can help you best with your support needs. Here's the link where you can reach out to us: https://support.google.com/googlenest/gethelp

Hi Rico, thanks for posting a review about Nest Cam (Battery). We’re sorry to hear that the motion detection feature isn’t working as expected.

Motion detection for your Nest Cam (Battery) can be affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. If you're not getting any alerts or notifications, we recommend trying out the steps below:
1. Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.

We'd like to help you troubleshoot the motion detection issue further with your Nest Cam (Battery). If you´re willing to try, please contact our support team so we can provide further assistance using this link: https://support.google.com/googlenesthelp

Hi there Roger, thanks for giving us details about your feedback. We understand your concern and we'd like to let you know we´ve got you covered. It's possible to place an anti-theft security mount for your Nest Cam (Battery) if you have concerns about it being stolen. Check out this link to learn more: https://store.google.com/us/product/wasserstein_anti_theft_mount

Please keep in mind that our support team is ready to help you with any support needs you may have, if you can reach out to us using this link: https://support.google.com/googlenest/gethelp

Hi there, Morticia. Sorry to see the Nest Cam (Battery) didn’t work out for you. We’d be happy to look into what could be happening and get a resolution for you — when you get a second, talk to us here: https://support.google.com/googlenest/gethelp?

"Hello there, SamG. We appreciate your feedback on the Nest Cam (battery), and we’re sorry to hear your experience didn’t meet your expectations.

We understand that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We’re working on bringing full functionality to the Home app as we want to create an integrated experience with other Nest and smart home devices. And while the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.

Also, the battery life depends on factors including activity, temperature, and camera settings that you select. You can extend the battery life by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Check this link for more details: https://support.google.com/googlenest/answer/10901611

Here are some typical scenarios.
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

If the battery life is significantly lower than expected, or for additional assistance, please contact us anytime and we’d be happy to help: https://support.google.com/googlenest/gethelp

Hello there, ERH1. It's unfortunate to hear that you're experiencing some difficulties with setting up your Nest Cam (battery). We appreciate you sharing this with us and recommend that you reach out to our support specialists so we can better identify the cause of the issue and provide you with troubleshooting tips that may improve your overall experience with setting up and using the device. Please contact us on our Google help page here: https://support.google.com/googlenest/gethelp

Hi there Bonnie, thanks for your feedback. We´re sorry to hear about your disappointment with the Google Home app.

Our goal is to make the Google Home app the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam with Floodlight:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

You may transfer your old Nest cameras to the Google Home app together with your Nest Cam (Battery). Here's how: https://support.google.com/googlenest/answer/9893532

Our support team would be happy to help you with your support concerns. Please reach out to our support team here:  https://support.google.com/googlenest/gethelp

Hello there, we're sorry to hear that you had a difficult experience with Nest Cam (battery) and that you had to return the device. This is not the initial impression we want you to have with the products we provide. If you’re ever considering Google products in the future and need help with setting up or installing a device, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi JCB3, thanks for sharing your review with us. We're sorry to hear that your experience with the Nest Cam was disappointing. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. If you decide to give our products another go we'd be more than happy to assist you in the future.

Hi Jhag, we appreciate your feedback and thanks for sharing your insights about the Nest Cam (Battery). Nest Cam (battery) supports 2 major features that drive the size of the product: on-device computer vision with high compute or performance, and continuous video recording when plugged into power.

Your input helps us better understand our customers’ preferences and needs. If you have any questions or concerns, feel free to visit us anytime here: https://support.google.com/googlenest/gethelp

Hello Urvisha, we appreciate you for sharing your review. We're sorry to learn that your experience with your Nest Cam was less than ideal when it comes to battery life. Battery life will depend on factors including activity, temperature, and selected camera settings. You can extend the battery life of your camera by adjusting the quality and length of video clips. If you need assistance with this, please don't hesitate to reach out to our support specialists and help improve your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, thanks for your feedback. We're sorry to hear that your nest Cam (Battery) dies too fast, and that you have to constantly charge them.

The battery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios for your Nest Cam (Battery):
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

You may want to check on the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. You may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hi JDGA, thanks for giving us time to share your feedback with us about the Nest Cam (battery). We hear you, and we're aware that longtime Nest users like you enjoy viewing the camera videos using the Nest app or web app. However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. And you can view both your old and new Nest Cams together in the Home app.

We request for your patience as we’re working on a seamless solution to provide a better user experience. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view. And if you come across any challenges with using the camera in the Home app effectively, let us know here and we’ll do our best to help: https://support.google.com/googlenest/gethelp

Hi there Greyes, thanks for your insights on Nest Cam (Battery). We apologize for any inconvenience you may be having with the battery issue.

Battery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios for your Nest Cam (Battery):
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

We recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. You may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp