Customer Ratings & Reviews

Hi there Jdub, thanks for reaching out. We´re sorry to hear about your disappointment with missing notifications for Nest Cam (Battery).

Your Nest camera runs algorithms to process video and audio data so it can determine whether it detected something you might want to know about. If your Nest Cam (Battery) isn't able to recognize people and trigger notifications, you might have to move your camera, change your camera’s angle, or change something in the scene so that you don’t miss important activity. We also recommend getting the Nest Aware subscription and getting Intelligent alerts to give you better awareness of what’s happening around your home. To learn more, check out this help article: https://support.google.com/googlenest/answer/9233159

We recommend contacting our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hi Grizzly, thanks for sharing a review to let us know of your issue with the Nest Cam (battery), and we’re sorry to hear that your experience with the battery has been less than ideal.

The battery life depends on factors including activity, temperature, and camera settings that you select. You can extend the battery life by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Check this link for more details: https://support.google.com/googlenest/answer/10901611

Also, you can avoid charging the battery more often by connecting your camera to a power outlet with the included or optional power adapter, which will keep the battery charged. Please note that the power adapter included with the Nest Cam (battery) is not weatherproof and not intended for outdoor use and you can use a compatible weatherproof cable (sold separately).

If you’re willing, you may visit us anytime at the following link for assistance and troubleshooting guidance: https://support.google.com/googlenest/gethelp

Hi there, thanks for informing us about the Wi-Fi connectivity issue with your Nest Cam (Battery). We´re sorry for any inconvenience this experience may have caused you.

If you ever change your mind and consider using Nest Cam (Battery) again, we´ll definitely do our best to work on providing you a better experience. Please feel free to contact us for any inquiries or support concerns you may have by using this link: https://support.google.com/googlenest/gethelp

Hi JMac, thanks for sharing your insights. We´re sorry to hear about your disappointment with the Google Home app, and the battery for Nest Cam (Battery).

Moving to the Google Home app offers a lot of benefits for you and all previous Nest app users. We wanted to make the Google Home app the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app.

Battery life will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
- Busy - About 1.5 months battery life (about 20 - 25 recorded events per day)
- Typical - About 3 months battery life (about 9 - 12 recorded events per day)
- Quiet - About 7 months battery life (about 2 - 4 recorded events per day)

We recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, please consider contacting our support team here: https://support.google.com/googlenest/gethelp

Hello there, DonaldB. It's unfortunate to hear of your experience with the setup of your Nest Cam (battery). We appreciate all your efforts to make it work, and we're sorry for the inconvenience this issue has caused you.

Setup for the new Nest cameras and doorbells is found, and exclusive to the Home app. The app will guide you on how to connect your camera. If you can't find your Wi-Fi network, or if your camera has trouble connecting to the Wi-Fi, here are a few things you can try to fix the issue:
- Try to connect your camera again.
- If possible, move your camera and router closer to each other to improve the signal.
- Reduce wireless interference: https://support.google.com/googlenest/answer/9276282
- Try restarting your router.
- If you have a hidden Wi-Fi network, you'll need to type in the network name (SSID) manually in the app.

If further assistance is required, we welcome you to contact us anytime here: https://support.google.com/googlenest/gethelp

Hi Sylvia, thanks for bringing this issue to our attention. We're sorry to hear that you are experiencing delays with Nest Cam (Battery).

Delays when streaming video feed with Nest Cam (Battery) are mostly related to possible congestion with your network. A good step to try would be to remove some of the connected devices in your network. This will help free up some bandwidth space and enable you to verify if you will still experience any delays when viewing the live video stream for Nest Cam (Battery). If you do verify congestion, we recommend contacting your Internet service provider to check your connection and upgrade it if needed.

Alternatively, you may also contact our support team for further isolation and troubleshooting of the issue. You may reach out to us using this link: https://support.google.com/googlenest/gethelp

Hi there, Lando0824. Thanks for sharing your feedback on the Nest Cam (battery). We hear your concerns about the video recording feature.

Our goal is to give users more options. With event video history, we wanted our products to help our customers, like you, to understand what’s going on at home easily and highlight the important activity for you. We still offer 24/7 video history on wired Nest cameras/doorbells with a Nest Aware Plus subscription. We continue to invest in the use of both technologies. You’ll get 60 days of events history and 10 days of 24/7 video history if you choose to connect your Nest Cam (battery) to a power cable (sold separately). Visit this support link to learn more about pricing, and what you can get with a Nest Aware subscription: https://support.google.com/googlenest/answer/9233159

Even if your home’s internet connection is good enough to stream Nest Cam video, you may have difficulty watching the stream if your phone has a poor cellular or Wi-Fi connection. In addition, a range issue or wireless interference can affect the performance of your camera. Sometimes it may pass the connection test during setup, but will struggle to stay connected. Also, your camera may be out of range and can become disconnected due to weak signal. Wireless interference can give you trouble connecting Nest products or other wireless devices. It can also cause slow network communications or intermittent disconnections. So your Nest products might continuously disconnect and reconnect, or they may be slow to respond to app control. For more details, read “Troubleshooting wireless interference” here: https://support.google.com/googlenest/answer/9276282

For further assistance, visit us anytime at the following link and we’ll do our best to help: https://support.google.com/googlenest/gethelp

Hi there Valo, thanks for your insights. We're sorry to hear that the move to the Google Home app from the Nest app didn't meet your expectations.

We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, """"Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
- If you're willing, you may set up your old Nest cameras to the Google Home app. Check out this help article: https://support.google.com/googlenest/answer/9893532

If you need further help, or would like us to answer any other questions you may still have, please do not hesitate to reach out to us once more, using this link: https://support.google.com/googlenest/gethelp

Hi there hypochondrius, we greatly appreciate your feedback on Nest Cam (battery). We understand that having two charging cables for your cameras can be convenient for you. It only takes around 4-5 hours to fully charge the Nest Cam (battery). The Google Home app can show you how much time you have left until your battery will need to be charged, and the app will also notify you once the camera needs to charge. Simply remove it from the magnetic mount or stand and charge it using the USB-C charging cable. If you want to consider connecting your cameras to a power outlet for continuous power but you only have one charging cable and adapter, we suggest reaching out to our support team anytime so we can figure out a way to help you best, here: https://support.google.com/googlenest/gethelp

Hi there SeanC, we appreciate you for choosing our Google Nest products. You can control and specify what triggers the lights on Nest Cam with Floodlight using the Google Home app. You can choose between the following three settings:
- Turning on the Motion settings will turn the lights on whenever the floodlight’s motion sensor detects activity. You can also adjust the motion sensitivity setting to determine when the floodlight will turn on.
- Live viewing will turn the floodlight on automatically whenever you check your camera’s live stream at night.
- Lastly, if you turn on Camera events, then your floodlight will turn on whenever your camera starts recording.

You can learn more about how to select the triggers for Nest Cam with Floodlight by visiting this help page: https://support.google.com/googlenest/answer/10500343

We'd like to learn more about your thoughts and insights on our Google Nest products. You're more than welcome to contact our support team here: https://support.google.com/googlenest/gethelp

Hi there, MartinR. We're sorry to hear that you had some difficulties with the Nest Cam (battery). We'd like to know more details about your experience with the device and help you with setting it up and navigating the interface. If you decide to give the device another go, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hello there, JamesW. We're sorry to hear that you're experiencing some difficulties with your Nest Cam (battery) when it comes to recording activity. All Google Nest cameras and doorbells can upload and securely save video in the cloud, where it's protected from theft and damage. Once your camera's video is safely uploaded, you can access it anytime. But for your camera to upload video to the cloud, it needs to be connected to Wi-Fi and the Nest service. We recommend reaching out to our team of specialists so we can identify the cause of the issue and provide you with a better resolution. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, GeraldM. Thanks for posting your feedback on the Nest Cam (battery). We’re sorry to hear that your experience didn’t meet your expectations.

Event detection depends on the camera settings that you select. You can choose which events your camera or doorbell can detect and record (people, motion, package, etc.). From there, you (and each member of your home) can decide which of those events to get notifications for. If an event is turned off, you won’t get notifications for that kind of activity. You can also change the settings like adjusting video quality, wake-up sensitivity, length of video clips, time between recorded events, and using activity zones to monitor specific areas.

At temperatures below freezing, the lithium-ion battery in your Google Nest camera or doorbell won’t be able to charge. Many devices, including popular models of doorbell cameras and cell phones, use lithium-ion batteries for their high power and long life, but these batteries are also affected by temperatures below freezing. For wired installation setups with a Nest Cam (battery), the wires power the camera directly. At temperatures below freezing, the battery won’t charge, but as long as the wired power source is available, the camera can operate in temperatures down to -4°F (-20°C).

For any support concerns, our dedicated team is always ready to help you here: https://support.google.com/googlenest/gethelp

Hello there, we're sorry to hear about your experience with the Nest Cam (Indoor/Outdoor Wire Free) device.

If you would like to contact us for further assistance or discuss your options, please click here: https://support.google.com/googlenest/gethelp

Hello there, JamesD. We appreciate your feedback on Nest Cam (battery). We hear your concern about having one charging cable only for the 2-pack cameras. The inclusion of a single cable is intentional, as the cameras shouldn't usually need to be charged at the same time due to differences in usage, such as event frequency or scene the camera is observing, sensitivity and event duration settings, and more.

We’ll share your feedback with the right team as we’re constantly looking to improve the reliability, usability, and use of various features. If help is needed, let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp

Hi there, JohnD. We're sorry to hear that your experience with the Nest Cam (battery) has been disappointing. If you're willing, we'd like to know more details and help you in finding ways we can improve your overall experience with the device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp