Customer Ratings & Reviews

Hi there, we appreciate your feedback. We're sorry to hear about your frustrating experience with Nest Cam (Battery) and the Google Home app.

We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Indoor, Wired):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

We’d like to learn more about your experience, and see how we can improve it. Please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp

Hi Jennifer, thanks for sharing the details of your concerns for Nest Cam (Battery) with us. We apologize for any inconvenience you may be having with the connectivity issue for the Google Home app.

Here are some suggested troubleshooting steps you can try out:
- Check your Nest camera´s distance to the router or access point.
- Restart your Nest Cam (Battery). Locate the reset button on the back of the camera. Press and hold for 5 seconds. Your camera will restart, and the status light will be steady, solid white.
- Restart your router.
- Check for interference. Almost every network is subject to wireless interference which can cause problems when connecting your camera to the Nest app. Check for any wireless interference that may be caused by thick walls and floors, competing Wi-Fi networks, from other electronics in your home.
- Check the settings on your Wi-Fi router or access point. Some settings on your router or access point could be causing a problem with the connection. High firewall security or parental controls can block communication with Nest servers.

We'd like to help you further. If you will allow us, please contact any of our support specialists here: https://support.google.com/googlenest/gethelp

Hi MartyGadget, thanks for giving us your insights on the new Nest Cam (Batter). It's unfortunate to hear that you already returned them.

If you ever reconsider using Nest Cam (Battery) again in the future, we'd be happy to hear more about your experience and see how we can provide you with a better experience. Please feel free to contact our support team for your support needs here: https://support.google.com/googlenest/gethelp

Hi RonG, thanks for taking the time to share your feedback about Nest Cam (battery). We’re sorry to hear about your disappointment after the free Nest Aware subscription ended.

Nest Aware subscription provides more value for your money with its features. Aside from 30 days of Video History and 24/7 continuous recording, you have access to clips and time lapses and even customizing your own activity zones. The best thing about this subscription is that it will include all your Google Nest devices under one subscription unlike before where you have to pay a monthly subscription for each device.

Your feedback is important to us and your satisfaction is what drives us in improving our products and services. If you need help, you can always reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi there, JJ01. Thanks for sharing your feedback on Nest Doorbell (wired, 2nd gen). We’re sorry to hear that your experience is below your preference and needs. We’d like an opportunity to help you with your concern. We encourage you to visit us anytime so we can investigate why your doorbell is behaving differently, here: https://support.google.com/googlenest/gethelp

Hello there, we're sorry to hear that your experience with Google Nest cameras and our support team has been disappointing. It's important to us that we provide you with the best help possible and identify the issues you’re having with the updates and find a better resolution for you. If you're willing, we'd like to have another go in assisting you with your concerns about the device.Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there Sunny, we appreciate your insights. We apologize for any disappointment you may have with the new Nest cameras.

We certainly would love to learn more about your experience with Nest Cam (Battery). This will help us to understand how we can make better products and services for you and all our other customers. Please reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi there bosmo, thanks for taking the time to share your feedback. We apologize if the new Nest Cam (Battery) isn’t available in the Nest app.

Our priority is giving our customers choice and making devices for every home, and we’re continuing to support the Nest App. New Nest cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app, so all of your cameras can be set up and controlled in one place. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices.

We value your feedback as we are always working to improve our products and services. If you need assistance, our dedicated team is always here to help. Feel free to contact us anytime using this link: https://support.google.com/googlenest/gethelp

Hello there, Kimmy. Thank you for sharing your concerns about Nest Cam (battery). We're sorry to hear that your experience with the performance of the device didn't meet your expectations. It's important to us that we provide you with the best help possible and identify the connectivity issues you’re having with your device. We’d like to find a better resolution for you, please reach out to our dedicated team of specialists on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi Nico, thanks for posting a review to let us know about your Nest Cam (Battery) and with the Google Home app. We’re sorry to learn that you're experiencing some difficulties with the app, and that you can’t see the cameras on your computer. The new Nest cameras and doorbells are exclusive to the Home app, but you can view both your old and new Nest Cams together in the Home app. We’re aware that longtime Nest users enjoy having the option to view their Nest camera feeds from the web, and we are working on adding this experience. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. Our team is also working on bringing full functionality to the Google Home app so all of your cameras and previous Nest devices can be set up and can have full control in one app.

If you need any assistance about your Nest Cam, we’d be happy to help and don’t hesitate to visit us anytime here: https://support.google.com/googlenest/gethelp

Hello there, RoyceC. Thanks for sharing your thoughts about the Google Nest devices. We’re continuing to support the Nest app and the Nest cameras, as well as to deliver critical security updates and software fixes and owners like you shouldn’t notice any difference with your service. Google commits to bring users the same feature and software support you’ve always had. However, we made the difficult decision to stop support for Nest Secure and Dropcam starting April 8, 2024. We will also officially end Works with Nest as of September 29, 2023. Visit this link to learn more about these changes: https://www.googlenestcommunity.com/t5/Blog/An-update-for-our-Nest-Secure-Dropcam-and-Works-with-Nest-Users-and/ba-p/391449

Hi there grapp, thanks for letting us know about the issue. It's unfortunate that your designated Activity Zones stopped working, and we're sorry for any frustrating experience this may have caused you.

Here are some recommended steps you can try out with the issue:
- Check the size of your Activity Zone. A big Activity Zone captures more activity. If your zone is too large, objects that don’t seem in the zone can trigger an in-zone recording or notification. In general, the smaller and more precise the Activity Zone, the more accurate your camera’s alerts should be.
- Avoid overlapping Activity Zones. If you overlap 2 or more Activity Zones, you only receive a notification for the Activity Zone where the activity first occurred. If the activity actually happened in 2 or more Activity Zones at the same time, you only get a notification for one of the Activity Zones.

If the issue seems to persist even after trying out the steps we shared with you, then we may need to have a closer look at the issue and see how we can help you best. Please do not hesitate to contact us here: : https://support.google.com/googlenest/gethelp