Customer Ratings & Reviews

Hi saugatuck, we appreciate you for sharing your feedback with us about the Nest Cam (battery). You can use the Nest Cam weatherproof cables (sold separately) which are available in 5m and 10m if you want to plug your camera into an outlet for continuous power. Please note that the power adapter included with the Nest Cam (battery) is not weatherproof and not intended for outdoor use and you can use a compatible weatherproof cable.

We're taking your feedback seriously to work on improving our products and services. And if you need help with any concerns about your camera’s performance and features, you can simply visit us anytime here: https://support.google.com/googlenest/gethelp

Hello there, Hoot.Thanks for sharing your feedback on the Nest Cam (battery). We appreciate you for pointing out the things we can work on, and we’ll share this with the right team for future improvements. Meanwhile, you can adjust your Nest camera audio settings to turn the microphone off or on, change the microphone sensitivity, and set up audio notifications. Visit the links below to learn more about the audio settings:

Change Nest camera and doorbell audio settings; https://support.google.com/googlenest/answer/9218407
Troubleshoot camera audio: https://support.google.com/googlenest/answer/9257101

For more help, you’re always welcome to contact us here: https://support.google.com/googlenest/gethelp

Hello there, JoeM. Thanks for sharing your concern on your Nest Cam (indoor, wired). We're sorry to hear that your experience with the device has been less than ideal. The option for continuous 24/7 video recording is available with a Nest Aware subscription. To know more details about Nest Aware, you can visit the Google Help article here: https://support.google.com/googlenest/answer/9233159

If you have additional inquiries or have other questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi ThatGuyD, thanks for sharing your feedback. We're sorry to hear that you didn't quite like the Google Home app for Nest Cam (Battery).

We understand that you have enjoyed using the Nest app with your Nest cameras. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections, such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign in to both the Nest and Google Home apps.
- Your homes, and home members will be aligned across the Nest and Google Home apps.

If you´re willing to try, you may set up your Nest cameras to the Google Home app. Here´s a guide that you can follow to set up your Nest cameras on the Google Home app: https://support.google.com/googlenest/answer/9893532

For any other support needs you may have, please consider contacting our support team. We'd be happy to entertain you and answer any questions you may have by visiting us here: https://support.google.com/googlenest/gethelp

Hello Kimberly, thanks for sending in your review. We're sorry to hear that your experience with your Nest Cam (battery) has been less than ideal when it comes to battery life. We can see that you bought some wiring for your device. We recommend that you reach out to our support specialists so we can assist you further in setting up your Nest Cam. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp