Customer Ratings & Reviews

Hi there, Mmm4. Thanks for leaving feedback. We’re sorry to hear that your experience with using the Google Home app for your Nest Cam (battery) is less than ideal. Our priority with this launch was building a complete experience for our new cameras and doorbell along with other smart home devices in the Home app. Although the new Nest cameras and doorbells are exclusive to the Google Home app, users like you with previous versions of Nest cameras can view their camera feeds in the Home app alongside the new Nest Doorbell and Nest Cams. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices. A single place to set up, manage, automate, and control your home, including devices from other brands.

Meanwhile, we recommend trying the steps below that can clear Home app issues:
- Make sure you’re using the most current version of the Home app on your phone or tablet.
- Make sure that your phone is up to date, with the correct Date & Time settings.
- Confirm that the Home app has permissions to use your phone's location.
- Close other apps running in the background.
- Restart your phone.

For more help, we encourage you to contact us using this link: https://support.google.com/googlenest/gethelp

Hi wuja, thanks for posting your feedback about Nest Cam (Battery). We’re sorry to hear that the motion detection feature didn’t meet your expectations.

Motion detection for your Nest Cam (Battery) can be affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. Here are some recommended steps that may be helpful with the issue:
- Clean the lens with a soft cloth that’s made for cleaning optics. Dust, thumbprints, and dirt can cause poor image quality.
- Turn your camera so that any nearby surfaces or objects (like a wall) are out of view.
- Use the Google Home app to Zoom and Enhance and crop out surfaces or objects that may be the cause of the glare.
- If a bright white shape along the edge appears while everything else is too dark, there might be a surface that’s too close in your camera’s view (like a wall). Angle your camera so the surface stays out of view.
- Move nearby objects that may reflect the infrared light.

If you have any questions about your Nest Cam (Battery), feel free to contact our support team. You may reach out to us anytime using this link https://support.google.com/googlenesthelp

Hi there, thanks for posting your review. We’re sorry to hear that Nest Cam (Battery) didn’t meet your expectations. We’ve taken a note of your feedback and we’ll make sure this gets passed along to the right team, since we’re always looking for opportunities to improve our products and services. If you need assistance, feel free to contact our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp

Thanks for reaching out about your Nest Cam (Battery), jayr. We hear your concerns regarding having connection issues with your camera — we understand the frustration. Here’s a few things to get your device running smoothly:

1. Check your camera’s distance to the router.
2. Restart your camera.
3. Make sure your home Wi-Fi is working.
4. Restart your router.
5. Check the settings on your Wi-Fi router or access point.

If these steps don’t help, we’d be happy to investigate and get you a resolution: https://support.google.com/googlenest/gethelp?