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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 2777 reviews

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  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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79%would recommend to a friend

Customers are saying

Customers admire the excellent camera quality, ease of use, and strong overall performance. They also appreciate the straightforward installation and clear night vision. However, many customers have expressed concerns regarding the short battery life. Some users also noted issues with app compatibility, limited motion detection range, and occasional connectivity lags.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,777 reviews
  • Rated 5 out of 5 stars

    Google nest cam

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my google cameras . I have 4 including the nest doorbell. Simple to set up and super easy to manage. Lots of analytics to play around with including adjusting camera zones and motion detection

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Neat cam

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need good WiFi for this to work or else it will just not work very good

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, thanks for sharing your review with us. We can see that you're experiencing some connectivity issues with your Nest Cam (battery). This is not the initial impression we want you to have of the performance and capabilities of your device. It could be that there's network congestion or there may be some environmental factors (Example: device is too far from the router, wireless interference, etc.) that may be affecting its performance. Please reach out to our support specialists so we can help find the cause of the issue and provide you with troubleshooting steps that may enhance the performance of your Nest Cam. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Cons mentioned:
    App compatibility

    Rated 1 out of 5 stars

    Do not buy if you have other nest cameras

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returning these for sure. Really, no Nest app support?? Seriously? I have lots of nest cameras at different locations in different towns. I was waiting for these so I didn’t have to run new power to certain areas. But what good is having to use a different app to see all me cameras! It’s a security camera! Am I supposed to flip between apps while there’s a potential break in? To the people or google who say “use the 1 google home app and see all the cameras”. That app is garbage. Hard to set up slow way slower than Nest app and unreliable and best. I’ve always been able to depend on the Nest app. But now it really makes the whole system useless. It was simple take a camera people love, make it battery operated. How did you screw that up??? These are coming back your way google.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Matt, thanks for your feedback on Nest Cam (Battery). We´re sorry to hear about your disappointment with the Google Home app.

      Our goal is to make the Google Home app the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
      - Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
      - Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
      - One account to sign into both the Nest and Google Home apps.
      - Your homes and home members will be aligned across the Nest and Google Home apps.

      If you´re willing to try, you may set up your Nest cameras to the Google Home app. In the near future, we’ll allow users to set up other Nest devices and have full control in the Home app. Here´s a guide that you can follow to set up your Nest cameras on the Google Home app: https://support.google.com/googlenest/answer/9893532

      If you ever have a change of heart and reconsider to keep using Nest Cam (Battery). You´re always welcome to contact our support team for any questions or support needs you may have. You can contact us here: https://support.google.com/googlenest/gethelp Nest

  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Just ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras are good but battery life is Ok I would find other options

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Tony, thanks for sharing your insights with us. We'd like to learn more about the details of your experience and feedback. This will give us a better idea on how we can assist you best, and answer any questions or concerns you may have about Nest Cam (Battery). Our support would be happy to help you with your support needs by reaching out to us here: https://support.google.com/googlenest/gethelp Nest

  • Cons mentioned:
    App compatibility

    Rated 1 out of 5 stars

    Warning: doesn't work well with old Nest Cameras

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just talked with Google Nest support and this 'Nest' camera does NOT work with the Nest app, only the Google home app. WORSE is that the old Nest cameras don't fully work in the Google home app (no video history). So the answer from support is using two separate apps to get alerts and video history. That is crazy. So don't buy unless you don't own any Nest products currently. And even then--the Google Home app is pretty bad/not easy to use. They should remove the name 'Nest' from the product and give warnings about this.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Dudeman, we appreciate your feedback and thanks for sharing your insights about the Nest Cam (Battery). We understand how inconvenient it is to have two separate apps to control and manage your cameras.

      The new Nest cameras and doorbells are exclusive to the Home app, but you can view your old Nest Cams in the Home app alongside the new Nest Doorbell and Nest Cams. If you set up your camera or doorbell in the Home app, you can use the Home app to change its settings, and if you first set up your camera or doorbell in the Nest app, most of its settings will be in the Nest app, but you can also change some settings in the Home app. Camera settings that appear in both the Home app and Nest app (for example, turning the camera on or off) will look different. However, changing one of these settings in one app will be reflected in the other app.

      Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place. In the meantime, if you have any concerns around the performance and features of the Nest Cam (Battery), let us know here and we’d be happy to help: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Best security camera

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these after buying the Google doorbell camera. Because I had already setup the doorbell via Google app, adding these were simple. I also bought the extra long outdoor cables. No fault alerts after using for 6 months. No charging needed. working even during power outage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my husband. And it was a great choice My husband also really liked it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to have

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very impressed by the quality of the camera performance, it identifies objects, animals and unknown people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First google security cam

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since buying camera im pretty impressed how simple it was to install. Not much to it drill 2 holes attach mount and camera hooks via magnet ! Battery life varies based upon settings so adjust as needed. Everything seems great and intergration with google app is great. Definately will purchase 2 more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera easy setup. Had an appointment for 7 :30 -1 got a call at 3pm running late, had big job had no time to call. Told rep your service sucks said he was reporting me to his supervisor because I said he sucks . Told him to late for service had plans. Waisted 8hrs of my day no apologies

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Poor quality security system

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life is awful, so I am constantly taking them down to recharge. They recharge very slowly, so it takes hours to charge one of them. The low end temp is -4 degrees F, so all three cameras went offline this morning when the temp hit -10. Save your money and buy a different system.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Security for Home!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Cameras work Great. Battery life is Great also. Nice to go back and watch from What times you can.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love, love, love!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these cameras! We have them in the house to watch the Nanny with our baby and love it! We can see clearly, the motion sensors are on point and the app is easy to use. You will love it too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outdoor camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very reliable camera and easy to charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are super easy to set up and mount quickly via magnets or the included hardware. The battery lasts for a long time and we only have to charge ours once a month or longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality and Customer Service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality product with great functionality. I especially like the portability. Best Buy had wonderful customer service who found the l product quickly. Kind and attentive service. Had product in stock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and long battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. The camera works during the day and night. It has a wide view and the battery lasts for more than a month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and install. Met all expectations for my google home. Battery life has been better than expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cams!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery Backup Gig-speed internet + Hardwired Google cams + Nest Aware Plus = a fantastic CCTV(like) solution w/ great video analytics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best one out there

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than the old gen. I like that these are wireless and you can wire it for continuous recording. Pretty crazy that Ring doesn’t have continuous recording, that’s why I go with Nest.

    I would recommend this to a friend