Customer Ratings & Reviews

Hi JStiff, thanks for taking the time to share your feedback. We’re sorry to hear that you’re having multiple issues with Nest Cam (battery).

For slow display, we could be looking at a possible connectivity issue that affects the overall performance of your Nest Cam. It can be caused by different factors like location and distance of Nest Cam, Wi-Fi router, outdated phone and Google Home app. This may also be caused by Wi-Fi network congestion and Wi-Fi interference with other devices and/or networks. Removing other devices from your Wi-Fi might help. You can also try setting up your device on either the 2.4GHz or 5GHz bands and see which band is more reliable.

Here’s how you can save and download video clips: https://support.google.com/googlenest/answer/9207572

If the issue still persists, we may need to take a closer look in order for us to understand this issue. Feel free to contact our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp

Hi ElmerCNelson, thanks for giving us feedback on Nest Cam (battery), and we’re sorry to hear that your two cameras aren’t working properly. We’d like to learn more about your concerns to see whether this is caused by the cameras, connectivity, or other environmental factors. If you haven’t yet, please communicate with our dedicated team through phone or chat and we’d be happy to guide you through isolation and troubleshooting here: https://support.google.com/googlenest/gethelp

Hi there, thanks for sharing what you think about the Nest Cam (Battery). We appreciate your input as it helps us better understand our customer’s preferences and needs. While we’re continuing to support the Nest app, our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. Using the Google Home app provides a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.

We understand your choice to replace your Nest Cams and if you decide to try it out again in the future, we’d be happy to work with you and help improve your experience: https://support.google.com/googlenest/gethelp

Hi DadChefInIdaho, thanks for sharing your feedback to let us know what you think of the Nest Cam (battery). You might be interested in the Wasserstein Solar Panel For Google Nest Cam (battery). With sufficient direct sunlight, it trickle charges your Google Nest Cam (battery) and the camera runs off the battery charge. The Solar Panel’s unique 360-degree wall mount allows you to position it in any direction for maximum sunlight exposure. We recommend getting in touch with your retailer to inquire about product availability.

For questions and concerns, please reach out to us anytime through our contact channels found here: https://support.google.com/googlenest/gethelp

Hello there, Will. Thanks for leaving feedback about the Nest Cam (battery). We’re sorry to hear your experience has not been ideal. We’ll share this information with the right team to work on improving our products and services, including how we handle customer concerns with accuracy and efficiency. Meanwhile, we’d like to have another chance to help you, and we encourage you to share with us your recent case number so we can continue our investigation here: https://support.google.com/googlenest/gethelp

Hi Rbobcoll, thanks for sharing your feedback to let us know of your issues with the Nest Cam (battery), and it's unfortunate that the devices didn’t go well. We designed the new cameras and doorbell with ease of setup in the Home app, and we’re sorry to hear it’s a difficult experience for you. If you’re willing to give it another try in the future, our dedicated team of specialists will always be available to guide you with using the cameras and doorbell effectively in the Home app, here: https://support.google.com/googlenest/gethelp

Hi EthaDonW, thanks for leaving a review to let us know about your experience with the Nest Doorbell (Battery). We can see that having issues with event detection and with notifications of the doorbell can be disappointing.

Your camera runs algorithms to process video and audio data so it can determine whether it detected something you might want to know about. If you only need your camera to detect people, animals, or moving vehicles, we recommend that you do not turn on the basic motion and sound detection feature. Also, Nest camera notifications are a little different. You can choose to receive notifications for everything your camera detects, or choose notifications for only certain types of activity. If you’ve turned on critical alerts, you should receive some push notifications even when your phone is set to Do Not Disturb. You can create Activity Zones to cover areas in your camera’s view that you care about, and choose the type of motion you want to be notified of for each zone. You might have to move your camera, change your camera’s angle, or change something in the scene so that you don’t miss important activity. Here’s more information about notification settings you can change for your camera: https://support.google.com/googlenest/answer/9210305

If you're willing, we’d like to have a closer look to find out more about what went wrong. Feel free to contact us anytime here: https://support.google.com/googlenest/gethelp