Customer Ratings & Reviews

Hi KL4512, we appreciate your feedback. We´re sorry to hear about your disappointment using the Google Home app for Nest Cam (Battery).

Our goal is to make the Google Home app the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections, such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

It's unfortunate to hear that you already returned your Nest Cam (Battery). However, if you ever have a change of heart and reconsider using Nest Cam (Battery), we´ll definitely do our best to provide you with a better experience. You may reach out to our support team for all your support needs using this link: https://support.google.com/googlenest/gethelp

Hi there, OuidaM. We’re sorry you ran into issues with setting up your Nest Cam (Battery). We’d be happy to look into what may have happened and get your devices up and running — when you’re ready, talk to us here: https://support.google.com/googlenest/gethelp

Hi Georb123, thanks for taking the time to share your feedback about Nest Cam (Battery). We’re sorry to hear your disappointment with the performance of the device, and you had to return it. Your feedback is important to us, as it will greatly help us in improving our products and services. If you decide to give Nest Cam (Battery) another try in the future, our support team is always available if you need assistance. You can reach us out using this link: https://support.google.com/googlenest/gethelp

Hello there, Sundy. Thanks for sharing your insights on the Nest Cam (battery). The battery life depends on factors including activity, temperature, and camera settings that you select. You can extend the battery life of the camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Check this link for more details: https://support.google.com/googlenest/answer/10901611

Also, the Nest Cam (battery) is designed with versatility since it’s an outdoor/indoor battery powered device. It can be used with a set of various power accessories including two weatherproof cables with power adapter (sold separately), of 16 ft and 33 ft in length. If you find it more convenient connecting to continuous power that will keep the battery charged, which is required to get 24/7 video history if you have a Nest Aware Plus subscription, we suggest using the weatherproof cable since the included power adapter is not intended for outdoor use.

For other questions or concerns, please let us know so we can help you in any way we can: https://support.google.com/googlenest/gethelp

Hi there, thanks for sharing your experience with us. We´re sorry to hear that one of your Nest Cam (Battery) isn't able to connect to your network.

We recommend going through the steps below to see if it might be helpful with the connectivity issue:
- Check your Wi-Fi network for possible congestion. Relieving some of your connected devices may help free up some bandwidth space.
- Check the distance between Nest Cam (Battery) and your router. Ensure that it's within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.

If you need further help, please consider contacting our support team. We may need to have a closer look at the issue. You get a hold of any of our agents here: https://support.google.com/googlenest/gethelp

Hi there, KellyB. We’re sorry to see the Nest Cam (Battery) wasn’t quite what you were expecting. You can get continuous recording by being connected to a power source and subscribed to Google Home Premium. For more information, here’s a link: https://support.google.com/googlenest/answer/9681538

Hi User, thanks for your insight. We´re sorry to hear about your unlikely experience with the app and battery issue for your Nest Cam (Battery).

The new Nest Cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, """"Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

Battery life will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
- Busy - About 1.5 months battery life (about 20 - 25 recorded events per day)
- Typical - About 3 months battery life (about 9 - 12 recorded events per day)
- Quiet - About 7 months battery life (about 2 - 4 recorded events per day)

We recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, please consider contacting our support team here: https://support.google.com/googlenest/gethelp