Customer Ratings & Reviews

Hi there, Calving. We appreciate your feedback. Thanks for sharing your experience with the Nest Cam (battery) and the Google Home app. The new Nest Cam (battery) is designed to work with the Google Home app because Google is transitioning its smart home devices to a unified platform. We understand you might be used to the Nest app, especially since you have other Nest Cams that work well with it. While the Google Home app offers broader functionality for your smart home ecosystem and we apologize if you're experiencing slow video loading or app crashes. We want to know more details of your concern, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hi there, Freddidit. Thanks for taking the time to share your feedback with us. We do apologize for any disappointment you may be having with the move to the Google Home app, from the Nest app, for the new generation of Nest cameras. It's also unfortunate that you had to return it.

You actually get a lot more value with the new Nest Aware subscription since it lets you pay one amount for all your Google Nest cameras in your home. This includes any new Nest camera you buy, and all your older Nest cameras, rather than paying for each camera which can be more costly. To learn more about the new Nest Aware subscription, check out this link: https://support.google.com/googlenest/answer/9546397

We'd be happy to entertain any questions you have and even walk you through the migration process for your old Nest cameras. Simply reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi JCB3, thanks for sharing your review with us. We're sorry to hear that your experience with the Nest Cam was disappointing. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. If you decide to give our products another go we'd be more than happy to assist you in the future.

Hello Urvisha, we appreciate you for sharing your review. We're sorry to learn that your experience with your Nest Cam was less than ideal when it comes to battery life. Battery life will depend on factors including activity, temperature, and selected camera settings. You can extend the battery life of your camera by adjusting the quality and length of video clips. If you need assistance with this, please don't hesitate to reach out to our support specialists and help improve your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Jhag, we appreciate your feedback and thanks for sharing your insights about the Nest Cam (Battery). Nest Cam (battery) supports 2 major features that drive the size of the product: on-device computer vision with high compute or performance, and continuous video recording when plugged into power.

Your input helps us better understand our customers’ preferences and needs. If you have any questions or concerns, feel free to visit us anytime here: https://support.google.com/googlenest/gethelp

Hi cms0428, thanks for sharing your feedback about the Nest Cam (Battery). We’re sorry to learn that using Google Home app is disagreeable for you.

New Nest cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience. But you can still view your existing Nest cameras alongside with the new Nest Cams in the Google Home app. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices.

As for the image quality, adjusting the video quality in settings to balance high resolution video with longer battery life and lower bandwidth use might be helpful.. For optimal video quality at 1080p, an internet connection upload speed with at least 2 Mbps per camera is recommended (DSL may not qualify). Please check the steps below:
- Open the Home app Google Home app.
- Select your camera.
- Tap Settings Video.
- Under “Video quality,” tap High.

Let us know if you need help, and we'll be more than happy to assist you. You can contact our support team here anytime: https://support.google.com/googlenest/gethelp

Hi there, thanks for your feedback. We're sorry to hear that your nest Cam (Battery) dies too fast, and that you have to constantly charge them.

The battery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios for your Nest Cam (Battery):
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

You may want to check on the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. You may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hi there, thanks for taking the time to share your feedback. We regret to hear that you’re unable to connect your Nest Cam (Battery) with your other Nest devices.

The Nest Cam (Battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

Your feedback is important to us as it will greatly help us understand our customers’ needs. If you have any questions or concerns, you can always reach out to our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp

Hi Jayy, we appreciate your feedback and thanks for letting us know that you’re dealing with such issues. We’re sorry to hear about your less than ideal experience with the functionality and quality of your Nest Cam (Battery).

New Nest cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

Straight out of the box, your Google Nest camera can stream live video for free in the Home app. The Google Home app will show you how much time you have left until your battery will need to be charged, and the app will also notify you once the camera needs to charge. If the camera isn’t streaming, tap Turn on. Or you can tap Turn off to manually stop streaming. If your camera is offline, you can tap Retry to reconnect. If you don’t want to worry about charging your camera, you can connect it to an indoor power outlet using the included USB cable.

For optimal video quality at 1080p, an internet connection upload speed with at least 2 Mbps per camera is recommended (DSL may not qualify). You can also adjust the video quality in settings to balance high resolution video with longer battery life and lower bandwidth use.

- Open the Home app Google Home app.
- Select your camera.
- Tap Settings Video.
- Under “Video quality,” tap High.

We also suggest checking this link to learn more how to save battery for Nest camera: https://support.google.com/googlenest/answer/10901611

Feel free to contact our support team anytime in the following link if you need further assistance: https://support.google.com/googlenest/gethelp

Hi JDGA, thanks for giving us time to share your feedback with us about the Nest Cam (battery). We hear you, and we're aware that longtime Nest users like you enjoy viewing the camera videos using the Nest app or web app. However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. And you can view both your old and new Nest Cams together in the Home app.

We request for your patience as we’re working on a seamless solution to provide a better user experience. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view. And if you come across any challenges with using the camera in the Home app effectively, let us know here and we’ll do our best to help: https://support.google.com/googlenest/gethelp