Customer Ratings & Reviews
- Model:
- GA01894-US
- SKU:
- 6473265
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the Nest Cam's camera quality and ease of use, finding installation straightforward and night vision capabilities satisfactory. However, concerns exist regarding battery life and the consistency of motion detection. Some users also noted challenges with app compatibility and the product's price point.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of useCons mentioned:Battery life
Be careful - useless without subscription service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy to set up and use. camera quits from cold battery below about 20F. DOES NOT OPERATE AS ADVERTISED!!! You do NOT get 3 hours of recording. It erases all recordings every 3 hours. Makes it pretty much useless unless you buy their subscription. Lying cheats!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi NeilT, thanks for sharing your feedback with us about the Nest Cam (battery), and we’re sorry to hear it didn’t meet your expectations.
At temperatures between -4°F (-20°C) and 32°F (0°C), the camera will continue to work, but the lithium-ion battery in your Google Nest camera or doorbell won’t be able to charge. Many devices, including popular models of doorbell cameras and cell phones, use lithium-ion batteries for their high power and long life, but these batteries are also affected by temperatures below freezing. If the battery drains completely, the camera will shut down. For wired installation setups with a Nest Cam (battery), the wires power the camera directly. At temperatures below freezing, the battery won’t charge, but as long as the wired power source is available, the camera can operate in temperatures down to -4°F (-20°C). This link might be helpful: https://support.google.com/googlenest/answer/11830989
Also, Nest has long been focused on delivering quality products to our customers. We’re also focused on giving our customers value for the price, including three hours of event history right out of the box for the first time ever. On-device processing also gives you smart alerts and Activity Zones, which historically have required a subscription. There's no fee to stream full resolution live video and receive basic notifications, as long as your camera is connected to the internet. The Nest Cam (battery) comes with event video history without a subscription which will automatically expire and be deleted after 3 hours. However, you’ll need a Nest Aware subscription to receive full and extra features. Check what you can get with the Nest Aware subscription here: https://support.google.com/googlenest/answer/9233159
We’d be happy to share your feedback with the right team for future improvements. And if you run into any concerns about the camera features and its performance, let us know and we’ll do our best to help: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
Dissapointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have nest hubs, thermostats, smoke alarms, and doorbells. I so badly wanted to replace my arlo cams with nest cams. After a year with the nest cams, I’m going back to Arlo. The nest cams are slow to access, have poor battery life, and really just unimpressive.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there coloradotrav, we greatly appreciate you for investing high on Google Nest devices, and thanks for the feedback you provided on Nest Cam (battery). We’re sorry to learn it didn’t meet your expectations, and we understand your decision to go back to a different camera manufacturer. If you want to consider using the Nest Cams, you can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Check this link for more details: https://support.google.com/googlenest/answer/10901611
Also, you can adjust the wake-up sensitivity of your camera to decide when to wake up and start recording. If the wake-up sensitivity is low:
- It decreases the range at which the camera or doorbell can sense activity.
- It increases the amount of time it takes for the camera or doorbell to wake up once it senses activity.
Here's how to adjust the wake-up sensitivity in your camera or doorbell's settings:
- Open the Home app Google Home app.
- Touch and hold your device's tile.
- Tap Settings Video Wake-up sensitivity.
- Choose the High Low setting.
If you come across any other questions or concerns about the Nest Cams, please feel free to find us here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
Good purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cameras are great but battery life if a little iffy
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, user826093. Thanks for giving us feedback on Nest Cam (battery). We’re glad that you find it great, and we hear your concern about its battery life.
You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Check this link for more details: https://support.google.com/googlenest/answer/10901611
On the other hand, you might want to consider connecting your camera to a power outlet with the included power adapter for continuous power and to keep the battery charged. Please note that the power adapter included with the Nest Cam (Battery) is not weatherproof and not intended for outdoor use, and you can use a compatible weatherproof cable (5 meters or 10 meters). Contact your retailer for product inquiry.
If help is required, you’ll find our dedicated team ready for your support needs here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Camera quality, Ease of use
Great product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install and activate. Excellent video quality.
I would recommend this to a friend - Pros mentioned:Camera quality, Ease of use
No NestApp Support, otherwise on par for Nest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and great video quality as you can expect from Nest cameras however the lack of support for these new cameras with the Nest App is a massive disappointment. Maybe when the Google Home app catches up and I can see all my live views on one page again it will feel like a one stop solution again.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi LawnAdmin, thanks for sharing your feedback about Nest Cam (Battery). We apologize that you’re unable to use the Nest app for your device.
Our priority is giving our customers choice and making devices for every home, and we’re continuing to support the Nest App. New Nest cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app, so all of your cameras can be set up and controlled in one place. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices.
You can count on our support team for your support needs. Feel free to contact us here anytime: https://support.google.com/googlenest/gethelp
- Pros mentioned:Camera quality
Camera/service review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off, great service from Best Buy! Secondly, cameras are great. Wonderful picture, great audio, such a great experience!
I would recommend this to a friend - Cons mentioned:Battery life
AVOID this Product! Pathetic Battery life!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AVOID this Google product! Battery for Google camera lasted only 7 DAYS! Two different Best Buy sales people told me the Google camera battery would give me approximately 6 months with a short recharge. The Google camera battery lasted only 7 days. I installed the Google camera over my driveway, and set “motion" to only detect “vehicles" and “people." Best Buy won’t let me return this product after 15 days from purchase, so I’m stuck with this junk (it sat in the box a week before I was able to install). Best Buy and Google should be ashamed of this pathetic product. I can’t believe anyone at Google (or Best Buy, for that matter) would put a stamp of approval on this product. I will never buy a Google camera product again, their batteries can’t be trusted. Based on Best Buy’s terrible sales advise and return policy on such a terrible product, I don’t know that I could ever trust purchasing from Best Buy again. AVOID!
No, I would not recommend this to a friend - Pros mentioned:Camera quality
Loses features from older generations
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'll start this out by saying I am a huge user of Google hardware products. Many Pixel phones, earbuds, Google Wifi, 2 Nest thermostats and several Nest Cam IQs. Generally super happy with them across the board. Then we get to the new Nest Cam Battery. Was super excited for it since one of my Cam IQs died (and with warranty that's too short). Ordered direct from Google, huge mistake there and should have purchased from BBY so I could have returned it. My biggest gripe is that one MUST use the Google Home app to setup and control the new battery cams. As many other users have complained about this issue, I can also attest that the Home app is a terrible, terrible experience. Gone are the days where clicking on the Nest app brings up the camera feeds right away. Now you need to click on the Home app, then click on the Camera button and hope the cameras "connect." Also, if my battery cam is not plugged in I understand that it's not powered all of the time to conserve battery but don't you think when I click into Cameras in the Home app that I want to see that live view as well? And then there's the online experience. Why remove the ability to view the footage on a PC????? I use that feature at least once a month and it's invaluable. Oh well, guess Google knows better..... And there's no time stamp within the Home app so god forbid I need to send footage to someone they'll just need to guess when the recording was from. And finally, it's 2021. Why can't we have a 2k or 4k camera? BK P.S. for the Google person that reads this, I don't want your typical form response that you're always listening. I don't believe that so don't waste our time with a canned response. Just please get this feedback to the product team so they can understand what paying customers think of their product they released too early and without much though.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi bkinnk, thanks for being an advocate of Google Nest products. It's unfortunate to hear about your disappointment with Nest Cam (Battery), and we're sorry to hear that you had to return it.
We wanted to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and Google Assistant. It offers you a lot more benefits since you have access to Google´s security features as well. If you´re willing to try, you may set up your other Nest cameras to the Google Home app. Here´s a guide that you can follow to set up your Nest cameras on the Google Home app: https://support.google.com/googlenest/answer/9893532
We understand that for most users, a higher resolution is always better. However, video resolution is only one factor that impacts video quality, and it shouldn’t be the only deciding factor when choosing a camera. Your Nest Cam (Battery) has full HD resolution with HDR video quality that’s optimized for a clear view in bright sun or dark. Keep in mind that it also helps save battery power.
We'll make sure to pass along the details of your feedback to our product team. We're hoping you will reconsider and use Nest Cam (Battery) in the future. Our support would be happy to help you with your support concerns, if you can reach out to us here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
stable good cams
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've been very happy with these cams. Very easy to setup and stable.
I would recommend this to a friend - Pros mentioned:Ease of use
Good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install and does a great job. Lots of features available through the best app or google home app.
I would recommend this to a friend - Pros mentioned:Camera quality
I’d buy again .
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work well. Batteries last a good bit if not on live feed . Picture quality is good too
I would recommend this to a friend - Pros mentioned:Camera quality
Nest Cam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect for what we wanted. We put it up with a little over half a charge and after a little over a month is when we finally had to charge it back up. Video quality is good. Sound quality is decent. I recommend
I would recommend this to a friend Outdoor camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice google best outdoor wireless camera for our deck.
I would recommend this to a friend- Pros mentioned:Camera quality
Awesome camera!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality excellent! Battery life excellent! I get close to 4 months on a charge. Camera is only on when motion is detected.
I would recommend this to a friend - Pros mentioned:Camera quality
Awesome Cameras
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome cameras these things work like a charm and have amazing picture wuality
I would recommend this to a friend - Cons mentioned:Battery life
What were they thinking????
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I agree with most of the other reviews that this camera is a giant leap backwards. Google has owned Nest for 7 years and still can't figure it out. I'm shocked they put this thing out there as a "new" camera. Do yourself a favor and look at a different camera system. Google has run Nest into the ground. Just like others have said buying any of the "new" cameras will force you to use the Google Home app which is complete garbage compared to the Nest app. With the Nest app I can open the app and see all of my cameras instantly. Not so easy with the Google Home app. They try to make it look like a "one stop shop" type of app but in reality they are just trying to sell you more services. Google should be ashamed they put out a product like this and called it "new". The quality is the same as my 6 year old cameras which says a lot. I have been a subscriber to Nest Aware since it came out and products like this make me want to jump ship to a different camera manufacture. I had a Nest IQ 4k Outdoor camera and it went bad just outside of the warranty so they wouldn't do anything for me. The sensor went bad so the video was pink/purple instead of color. A quick search of the problem online and you will see it's a known issue. They suggested I buy this piece of junk in it's place. This is the highest quality outdoor camera they offer and it's a complete travesty. I understand some people will want a battery in the camera and I can see how that would be helpful. But the fact that I can just walk up to the camera, grab it quickly and walk off is a complete joke. If your camera is within arms reach or a jump, someone can just walk off with it. That kind of defeats the purpose of a "security camera". I'm honestly still in shock they are selling this product. One of the largest companies in the world and this is what they come up with after 7 years in the game???? I think that is pretty much a red flag of things to come…… Also, to whomever reads this from Google. Save me the canned "Please contact customer service and we would love to help you" reply. I tried that and you told me to buy this camera. Shame on you!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JZ007, thanks for taking the time to share your feedback about Nest Cam (battery). We regret hearing your disappointment with the new Nest Cam.
Our long term plan is to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
We value your feedback, and we’d like to help you the best way possible. You can reach out to us for further assistance anytime here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Camera quality
Love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. I bought one in January 2020 and the tech said it was burned out after a short period of time. New one works well
I would recommend this to a friend 
I love it...
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WOW, this is super clear, and very clean. The camera itself is much bigger in size from what I thought it would be, but once you mount it you will forget about it. The installation is easy, and fast, no issues. The cool features: The camera turns off when it's not on the mount. It charges really fast. Has and option for a stand, and long cable to keep it plugged across a longer distant for mounting. It's battery operated, and it last for a long time on battery from my usage. This is a must have if you need some form of security, and or viewing your home from afar. Create an activity zone for more alerts if you need to. There are no fees when using the record function, and you do not need to use the internet for recording. I love it...
I would recommend this to a friend- Pros mentioned:Ease of use
Great camera!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera! Very easy to install & set-up! Add a solar panel so you don’t have to keep taking it down to charge it!
I would recommend this to a friend - Pros mentioned:Camera quality
Camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. Clear and concise viewing of images.
I would recommend this to a friend