Customer Ratings & Reviews

Hi BLiT, we appreciate you sharing the details of your experience with using the Nest Cam (Battery) and we’re sorry that it’s been difficult for you.

We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. Our teams are working on enabling the ability to set up and control older Nest cameras in the Home app so users will have one app to control all of their devices, and we’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest and smart home devices.

You can adjust the video quality settings and let you choose how much of your internet connection gets used by your Google Nest camera or doorbell to stream live video. The higher the quality setting is, the more bandwidth is used.

Also, Night Vision video quality can be affected by internet speed and other issues. But, most Night Vision specific issues are caused by your camera’s infrared light that reflects off a surface near your camera, like a shelf, window, window screen, or wall. You’ll find some helpful tips that may improve the night vision video quality here: https://support.google.com/googlenest/answer/9259738

Lastly, your camera runs algorithms to process video and audio data so it can determine whether it detected something you might want to know about. If you only need your camera to detect people, animals, or moving vehicles, we recommend that you do not turn on the basic motion and sound detection feature. You might have to move your camera, change your camera’s angle, or change something in the scene so that you don’t miss important activity and choose which events your camera can detect and record.

We care about your experience and we’re taking your feedback seriously to work on improving our products and services. If you’re willing, you may visit us anytime at the following link and we’d be happy to help: https://support.google.com/googlenest/gethelp

Hi there, user198543. We appreciate your feedback on the Nest Cam (battery), and we’re sorry to hear about your experience with some of your cameras.

Checking for objects such as mirrors and refrigerators between the cameras and your router can help, as these items could block the connection. If you have a good Wi-Fi connection but the camera is offline, this can happen if the device gets too hot or too cold, and can be avoided by these:
- Your camera should not be exposed to direct sunlight
- Avoid placing your camera near objects that can cause overheating like light bulbs, lamps, large equipment/appliances, air vents, etc. Your camera needs good air circulation. Never install it in any kind of small box or enclosure as this can cause overheating.
- If mounted outdoors, you can install it under an eave or overhang, or even install a small shade above it.

If the issue persists, you can contact our dedicated team directly through our support channels here: https://support.google.com/googlenest/gethelp

Hi SGFL1979, thanks for reaching out. We're sorry to hear that the Google Home app, video quality and battery life for Nest Cam (Battery) didn't meet your expectations.

We wanted to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and Google Assistant. It offers you a lot more benefits since you have access to Google´s security features as well. If you´re willing to try, you may set up your other Nest cameras to the Google Home app. Here´s a guide that you can follow to set up your Nest cameras on the Google Home app: https://support.google.com/googlenest/answer/9893532

The video quality issues you are experiencing may be caused by connectivity issues in your network. Here are some suggested troubleshooting steps you can try out:
- Check your Nest camera's distance from the router or access point.
- Restart your Nest Cam (Battery). Locate the reset button on the back of the camera. Press and hold for 5 seconds. Your camera will restart, and the status light will be steady, solid white.
- Restart your router.
- Check for interference. Almost every network is subject to wireless interference which can cause problems when connecting your camera to the Google Home app. Check for any wireless interference that may be caused by thick walls and floors, competing Wi-Fi networks, from other electronics in your home.
- Check for possible congestion. Removing some of your devices that's connected to your network may help relieve some bandwidth space.

Nest Cam's battery life will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
- Busy - About 1.5 months battery life (about 20 - 25 recorded events per day)
- Typical - About 3 months battery life (about 9 - 12 recorded events per day)
- Quiet - About 7 months battery life (about 2 - 4 recorded events per day)

We'd be happy to answer any other questions you may have with Nest Cam (Battery). You my speak to any of our support agents here: https://support.google.com/googlenest/gethelp

Hi JetCityPD, thanks for sharing your feedback with us. We´re sorry to hear about your concerns that your Nest Cam (Battery) might get stolen, and your disappointment with the Google Home app.

It's possible to place an anti-theft security mount for your Nest Cam (Battery) if you have concerns about it being stolen. Check out this link to learn more: https://store.google.com/us/product/wasserstein_anti_theft_mount

We wanted to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and Google Assistant. It offers you a lot more benefits since you have access to Google´s security features as well. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. If you´re willing to try, you may set up your other Nest cameras to the Google Home app. Here´s a guide that you can follow: https://support.google.com/googlenest/answer/9893532

For any other support needs you may have, please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp

Hi there, we really appreciate you for sharing your feedback about the Nest Cam (Battery). We’re sorry to learn of your issues and with its features, with its functionality in the Google Home app, and with the return period.

While the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. We understand that long time Nest users enjoy viewing their Nest camera feeds from the Nest app and web app, however, our priority with this launch was to create an integrated experience with other Google Nest speakers and displays, and to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant.

Also, you can adjust the video quality in settings to balance high resolution video with longer battery life and lower bandwidth use. For optimal video quality at 1080p, an internet connection upload speed with at least 2 Mbps per camera is recommended (DSL may not qualify). Please check the steps below:
- Open the Home app Google Home app.
- Select your camera.
- Tap Settings Video.
- Under “Video quality,” tap High.

We’ll make sure to share your feedback along with the right team to work on improving our products and services. In the meantime, we’d like to learn more about how we can provide a better experience for you, and if you’re willing to get in touch with us, feel free to find us here: https://support.google.com/googlenest/gethelp

Hi, thanks for reaching out. We're sorry to hear about the poor experience you have with the battery life, object recognition and charging cable that come with your Nest Cam (Battery).

To detect anything besides a person, animal, or moving vehicle, your Nest Cam (Battery) checks for general motion in the scene. It learns what’s normally in its background view and looks for movement and changes. As a result, it can sometimes trigger not just for important things, but also for minor things like tree branches swaying in the wind. If you don't have an active Nest Aware subscription, we recommend getting one. With Nest Aware, your camera uses advanced algorithms to pick out different kinds of activity. This makes the alerts you receive to your phone, tablet, or email even more helpful.

You may also set up Activity Zones so that your camera will only record in the zones that you’ve enabled. This allows you to ignore busy or unimportant areas of your scene. For more information, simply visit this page: https://support.google.com/googlenest/answer/9207697

If you need further assistance, you're more than welcome to contact our support team here: https://support.google.com/googlenest/gethelp

Hi Erik77, thanks for posting a review. We're sorry to hear you had trouble with the app, but we're glad that you're able to figure it out and make it work.

We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. The new Nest Camera (Battery) is exclusive to the Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. Also, using the Google Home app and a Google account provides a lot of benefits, including access to our trusted security features, and seamless integration with our other Google Nest devices, and Google Assistant.

Also, Nest Cam (Battery) has full HD resolution with HDR video quality that’s optimized for a clear view in bright sun or dark. You can adjust the video quality in settings to balance high resolution video with longer battery life and lower bandwidth use. For optimal video quality at 1080p, an internet connection upload speed with at least 2 Mbps per camera is recommended (DSL may not qualify). Please check the steps below on how to adjust video quality:
- Open the Home app Google Home app.
- Select your camera.
- Tap Settings Video.
- Under “Video quality,” tap High.

We appreciate your feedback as we're always looking for ways to improve our products and services. If you have any questions or need assistance with your Nest Cam (Battery), you can reach out to our support team and we'll be more than happy to help. You can contact us anytime on this link: https://support.google.com/googlenest/gethelp

Thanks for your honest feedback. We appreciate you highlighting the great picture quality. Guess what? We have an option for you, you can buy a cable to keep your camera charged all the time. Take a look at this link: https://store.google.com/product/nest_cam_weatherproof_cable?hl=en-US

Hi there Snakmagic, thanks for choosing Google Nest products. We´re sorry to hear about the battery and set up issue you are experiencing with Nest Cam (Battery). It is unfortunate that you are planning to return them.

Battery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios for your Nest Cam (Battery):
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

We recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. We may also need to take a closer look at your Nest Cam (Battery) and take a closer look at the set up issue you are experiencing. You may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hi there, ToddG. Thanks for reaching out. It's unfortunate to hear that your power cord and adapter broke. This is not the kind of experience we had hoped to provide you with. We'd like to learn more about the issue and figure out how we can help you best. For immediate assistance with your concern, please feel free to speak to any of our support specialists here: https://support.google.com/googlenest/gethelp

Hi BradScalio, thanks for sharing your experience with us Nest Cam (Battery). It's unfortunate to hear about your concerns with how we collect your data, and the changes we made with the features for our Google Nest products.

We value both your data and privacy, and that we've taken great measures to make sure both are well guarded. You can learn more about how we manage your privacy by visiting this FAQ page:  https://support.google.com/googlenest/answer/9415830

Your Nest Cam (battery) can accommodate up to 10 days of continuous video recording (CVR) and 24/7 video history if hardwired to power, and subscribed to Nest Aware Plus ($12 a month for all your cameras, speakers, and displays on the same home structure).

Motion detection for your Nest Cam (Battery) can be affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. If you're not getting any alerts or notifications, we recommend trying out the steps below:
1. Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.

Night Vision video quality can be affected by internet speed and other issues, but most Night Vision specific issues are caused by the camera’s infrared light that reflects off a surface near the camera, like a shelf, window, window screen, or wall. Here are some recommended steps that may be helpful with the issue:
- Clean the lens with a soft cloth that’s made for cleaning optics. Dust, thumbprints, and dirt can cause poor image quality.
- Turn your camera so that any nearby surfaces or objects (like a wall) are out of view.
- Use the Google Home app to Zoom and Enhance and crop out surfaces or objects that may be the cause of the glare.
- If a bright white shape along the edge appears while everything else is too dark, there might be a surface that’s too close in your camera’s view (like a wall). Angle your camera so the surface stays out of view.
- Move nearby objects that may reflect the infrared light.

We'd like to help you further and answer any questions you may have. Our support channels are open around the clock. Please do not hesitate to reach out to any of our support specialists here: https://support.google.com/googlenest/gethelp

Hi MplsCustomer, thanks for your feedback. We´re sorry to hear about your disappointment with the Google Home app for your Nest Cam (Battery), and for any issue you are having with the reviews you are posting for our products.

We wanted to make the Google Home app the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

If you´re willing to try, you may set up your Nest cameras to the Google Home app. Here´s a guide that you can follow to set up your Nest cameras on the Google Home app: https://support.google.com/googlenest/answer/9893532

We may need to have a closer look at the issue you are having with your posts on our Community channel, and see how we can provide you a better experience. Please reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi REAgentAngie, thank you for posting your review on the Nest Cam (battery). We're sorry to hear that your experience was less than ideal when it comes to connecting to a new Wi-Fi network and that you had to factory reset the device just to get it to sync again. We appreciate your feedback on the performance of your Nest Cam and rest assured that we'll relay this to the right team for improvements in the future. If you're willing to give it another go, we'd also recommend that you reach out to our support specialists so we can assist you with any issues you may encounter with the device and help you in finding a resolution. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp