Customer Ratings & Reviews

Hello there, KarenC. Thanks for posting a review about the Nest Cam (battery)! We appreciate you highlighting both the easy setup and the areas for improvement.

We hear your concerns with missed events and inconsistent detection. Here are a few things that can help:
- Double-check your motion zones to ensure they cover the most important areas. You can adjust these in the Google Home app.
- While you've adjusted the sensitivity settings, there might be a sweet spot for your environment. Try fine-tuning the sensitivity to reduce false triggers and improve detection of what matters.
- Consider if the camera angle needs adjustment for better coverage of key areas.
- As for the slow connection time, we apologize for the inconvenience. Unlike your Blink cameras that are constantly powered, Nest Cam (battery) goes into "Idle" mode to conserve battery. This can cause a slight delay when waking up to connect.

We'd also be happy to look into your specific situation further. Feel free to contact our support team directly, and we’ll do our best to assist you: https://support.google.com/googlenest/gethelp

Hi hondaboy2001, we value your feedback on Nest Cam (battery), and we're sorry to hear that wired option for continuous recording, and the battery life are below your expectations.

To optimize battery life, Nest cameras offer event video history and will detect and capture important activity so you can focus on the details that need your attention. Also, you can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. That way, you don’t have to charge the battery more often than you should. Connecting your camera to a power outlet with the included or optional power adapter for continuous power will keep the battery charged. Please note that the power adapter included is not weatherproof and not intended for outdoor use, and you can use a compatible weatherproof cable (sold separately).

We’re always on the lookout for opportunities to improve our products and services, and your feedback counts. And if there’s anything you’d like to share, or if you need help, you can always visit us at: https://support.google.com/googlenest/gethelp

Hi there, Chris5432. Thank you for choosing Nest Cam with floodlight for your home. We're glad to hear that you're having a great experience with the device. We recommend changing the settings to save the battery such as lowering the battery usage. When you lower the battery usage, your camera will adjust video recording settings to do the following:

- Optimize its video quality.
- Shorten the length of time for which events are recorded.
- Take longer to begin recording between events.

If you need assistance with lowering the battery usage or if you've tried this step before, then we advise that you reach out to our support specialists so we can help improve your overall experience with the device. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Redram, thanks for being an advocate of Google Nest products. We apologize for any disappointment you may be having with the move to the Google Home app, the hardwire requirement to get continuous video recording and with the changes to the Nest Aware subscription.

Our goal was to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Indoor, Wired):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

Continuous video recording drains a lot of power from Nest Cam (Battery), and hardwiring enables you to use this feature without draining the batteries. We´ve made
some change to the new Nest Aware subscription plans since you get more value for your money by paying for one subscription only, for all the Google devices in your home structure. You can get more details about the new Nest Aware plan by visiting the Google Store, then look for Nest Services here: https://support.google.com/googlenest/answer/9546397

For all your support need with Nest Cam (Battery), you´re more than welcome to contact our support team here: https://support.google.com/googlenest/gethelp

Hi Axememan, thanks for sharing your experience with us. We're sorry to hear that one of your Nest Cam (Battery) isn't working.

If you will allow us, we'd like to help you check further on your 2nd Nest Cam (Battery) and figure out what may be causing the issue. Our support team can help troubleshoot the issue, and even walk you through the setup process. Feel free to contact us here: https://support.google.com/googlenest/gethelp

Hi there, TonyG. Thank you for sharing your review on your Nest Cam (indoor, wired). We're glad to hear that your experience with the device has been great. We can see that you're having some difficulties with battery life. We recommend reaching out to our support specialists so we can help find a better resolution for you and improve your overall experience with the device. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi hondaboy2001, we value your feedback on Nest Cam (battery), and we're sorry to hear that wired option for continuous recording, and the battery life are below your expectations.

To optimize battery life, Nest cameras offer event video history and will detect and capture important activity so you can focus on the details that need your attention. Also, you can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. That way, you don’t have to charge the battery more often than you should. Connecting your camera to a power outlet with the included or optional power adapter for continuous power will keep the battery charged. Please note that the power adapter included is not weatherproof and not intended for outdoor use, and you can use a compatible weatherproof cable (sold separately).

We’re always on the lookout for opportunities to improve our products and services, and your feedback counts. And if there’s anything you’d like to share, or if you need help, you can always visit us at: https://support.google.com/googlenest/gethelp

We appreciate your feedback, it helps us make our devices even better.
We found this article that might be a battery-saving hero for you: https://support.google.com/googlenest/answer/10481582
Of course, if you're still having trouble after checking it out, don't hesitate to reach out! Our friendly support team is here to lend a hand and get your Nest Camera back to keeping an eye on things.

Hi there, thanks for taking the time to let us know your experience with the Nest Cam (Battery), and for being a long time user of Nest. It’s unfortunate to learn that you came across these issues.

Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

Your camera will go idle if it’s not detecting activity, not streaming video, or if it’s not recording video. It has a local storage fallback that allows it to record videos for up to one hour during an internet outage and also for battery-powered cameras and doorbells, during a power outage.

Nest Cam battery can be extended from Battery mode to Plugged-in mode using the Pogo pin cable, to keep it charged. If you prefer 24/7 video history over event video history, the camera must be connected to a power source to stream video whenever it’s on and saves it all in the cloud.

We value your feedback as we always aim to improve our products and services. Feel free to let us know if there’s anything we can help you with by visiting us here: https://support.google.com/googlenest/gethelp

Hi EGAP, thanks for sharing your experience with us. We're sorry to hear about your difficult experience using the Google Home app for your Nest Cam (Battery).

Moving to the Google Home app offers a lot of benefits for you and all previous Nest app users. We wanted to make the Google Home app the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app.

You may transfer your old Nest cameras to the Google Home app. Just follow the steps in this help article: https://support.google.com/googlenest/answer/9893532

The newer Nest cameras and doorbells like the Google Nest Cam (wired), Google Nest Cam (battery), or Google Nest Doorbell (battery), lets you easily save events as video clips on your phone with the Google Home app. Follow the steps below to create and download a video clip:
- Open the Home app.
- Select your camera.
- Tap History near the bottom of the screen.
- Scroll to an event in your camera’s video history timeline. You can also tap Full history for a list of events.
- Choose the event you want, then tap Event details.
- Near the top of the screen, tap Download to save the video clip to your phone. From there, you can share the video clip via email or social media app.

We have a dedicated team of support specialists that's ready to assist you anytime with your support needs. Please feel free to contact us here: https://support.google.com/googlenest/gethelp

Hello there, BigR1965. We appreciate your feedback. We’re glad that the setup and installation of your Nest Cam (battery) went easy for you. We understand that having to charge your cameras more often than you should, can be an inconvenience. You can extend the battery life of your cameras by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Check this link for more details: https://support.google.com/googlenest/answer/10901611

Meanwhile, you might want to consider connecting your cameras to a power outlet with the included power adapter for continuous power and to keep the battery charged. Please note that the power adapter included with the Nest Cam (battery) is not weatherproof and not intended for outdoor use, and you can use a compatible weatherproof cable (sold separately).

If help is required, you’ll find our dedicated team ready for your support needs here: https://support.google.com/googlenest/gethelp

Hi Tiller, thanks for sharing your review and we're sorry to hear that your experience with the Nest Cam (battery) has been less than ideal when it comes to battery life and using the Nest app. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant.

If you need further assistance with your Nest Cam's battery issues or using your Google Home app, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp