Customer Ratings & Reviews

Hi there, Ismalife. Thanks for your feedback on Nest Cam (battery), and for being an avid user of Google devices. We're sorry to hear that your experience with the camera's battery life is below your expectations.

Battery life depends on factors like recording settings and activity level, but two days definitely falls short of expectations. You can try adjusting settings like recording frequency, video quality, and event duration to conserve battery. We also recommend checking that the camera is securely plugged into a working outlet. If the battery issue persists and you have easy access to an outlet, plugging the camera into a power outlet with the included power adapter might be a better fit, which is also required to get 24/7 recording. Please note that the power adapter included with the Nest Cam (battery) is not weatherproof and not intended for outdoor use, and we suggest using a compatible weatherproof cable (sold separately). You can contact your retailer for product availability.

If the troubleshooting steps don't resolve the problem, please visit us anytime and we'd be happy to explore further options, here: https://support.google.com/googlenest/gethelp

Hi RT1611, we value your feedback about the Nest Cam (Battery), and we’re sorry to learn it’s a disappointment for you.

The Nest Cam (Battery) is the first battery-powered camera created by Google. Unlike the previous versions of Nest cameras with still images up to 3 hours, the new Nest Cam (Battery) comes with free 3 hour event-based video history. There's no fee to stream full resolution live video and receive basic notifications, as long as your camera is connected to the internet. However, you’ll need a Nest Aware subscription to record video and receive advanced notifications. With a Nest Aware subscription your video will be saved to the cloud and you’ll get extra features.

Nest Aware is a paid subscription service you can use with your Nest products to help keep you informed about important events at your home. With a Nest Aware subscription, you’ll get 30 days of event video history. With Nest Aware Plus, you’ll get 60 days and 10 days of 24/7 video history if you choose to connect your Nest Cam (battery) to a power cable. Check what you can get with the Nest Aware subscription, here’s the link: https://support.google.com/googlenest/answer/9233159

Your feedback is important to us, and we’d like to help. You can contact us anytime here if you need any assistance: https://support.google.com/googlenest/gethelp

Hey there, Jloz. It's great to hear that Nest Cam (Battery) has been working great for you. However, we're sorry to hear that its weather protection didn't meet your expectations. Nest Cam (Battery) devices come with an IP54 rating and can withstand dust, rain and snow. It also has an operating temperature between -20°C–40°C (-4°F–104°F). If you experience issues on Nest Cam (Battery) within the specified operating temperatures, we recommend reaching out to our support further assistance here: https://support.google.com/googlenest/gethelp

Hello there, Soundbar. We’re sorry to hear about your issue with using the Nest Cam (battery). We understand that having to charge the camera more often than you should can be an inconvenience, and this is not the kind of experience we want to share with you. Adjusting the camera settings such as video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas can extend its battery life. You’ll find other ways to optimize the battery life of your camera here: https://support.google.com/googlenest/answer/10901611

If you still need help, please contact us anytime so we can guide you with further troubleshooting steps, here: https://support.google.com/googlenest/gethelp

Hi TitiBoi420, thanks for reaching out to share your feedback with us. We´re sorry to hear about your disappointment with Nest Cam (Battery) and the Google Home app.

We wanted to make the Google Home app the one place where you can control all your favorite Google Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

You may set up your Nest cameras to the Google Home app. Check out this help article: https://support.google.com/googlenest/answer/9893532

Nest Cam (Battery) can accommodate up to 10 days of continuous video recording (CVR) and 24/7 video history if hardwired to power and subscribed to Nest Aware Plus. If you need further help with your Nest Cam ( Battery). We'd be happy to assist you, if you can visit us at the Google Nest help page and speak to any of our support specialists here: https://support.google.com/googlenest/gethelp

Hi Norman42, we appreciate you for sharing the details of your experience with using the Nest Cam (Battery) and the Home app. We’re sorry to hear that it didn’t detect the events you want to save

Your camera runs algorithms to process video and audio data so it can determine whether it detected something you might want to know about. If you only need your camera to detect people, animals, or moving vehicles, we recommend that you do not turn on the basic motion and sound detection feature. You might have to move your camera, change your camera’s angle, or change something in the scene so that you don’t miss important activity and choose which events your camera can detect and record.

You’ll have the ability to download multiple video clips that event video history automatically captures. If you have event video history, your Nest camera will automatically generate a video clip of the activity that you can download. If you have 24/7 video history and want to create a video clip of a specific event you will need to download one of the automatically generated video clips and edit using your phone’s native video editor.

We hope we can learn more about your experience why your camera didn’t detect events. If you’re willing, you may visit us anytime at the following link and we’d be happy to help: https://support.google.com/googlenest/gethelp

Hi riki, thanks for sharing the details of your feedback on Nest Cam (Battery). We’re sorry to learn that it doesn’t always capture the whole recording. We understand how important it is for your camera to record everything you need in the event you need it.

If you haven’t yet, you can adjust the length of time for which events are recorded. The maximum event length defines how long your camera or doorbell will record each individual event. Here’s how to adjust the maximum event length:
- Open the Home app.
- On the home screen, select your camera.
- Tap Settings > Video.
- Tap Maximum event length and choose a longer event length.

Also, you might want to consider a Nest Aware Plus subscription if you need up to 10 days of continuous 24/7 video history, up to 60 days of event video history clips or you need to record any of the following:
- Everything that happens, even if nothing moves or makes a sound.
- Small animals like cats, squirrels and birds.
- People and objects when they don’t move much, like people sitting and eating.
- Areas with poor or changing lighting, like many outdoor areas.
Please note that Continuous 24/7 video history is only available for wired Google Nest cameras and Nest Doorbell (wired). Not available for Nest Doorbell (battery), even with optional wired installation.

We’re always here to help improve your experience. You’re more than welcome to contact us anytime if you need further assistance: https://support.google.com/googlenest/gethelp

Hello there. We appreciate your feedback on your Nest Cam Battery. We want to ensure you're getting the most out of your device's features. Your comment will help us understand your needs better and suggest the most relevant troubleshooting steps. Feel free to contact us at your best convenience: https://support.google.com/googlenest/gethelp

Hi there, jetsareokay. Thank you for posting your feedback on Nest Cam (battery). We're sorry to hear that your experience with the battery life of the device didn't meet your expectations. To extend the battery life, we suggest adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. This link can help: https://support.google.com/googlenest/answer/10901611

Also, connecting your camera to a power outlet with the included power adapter for continuous power will keep the battery charged. Please note that the optional power adapter is not weatherproof and not intended for outdoor use, and you can use a compatible weatherproof cable (sold separately).

For additional support, you can contact us anytime on our Google Help site here: https://support.google.com/googlenest/gethelp

Hi RobRud, thanks for sharing your experience with the Nest Cam (Battery). We're sorry to hear that the two different apps for your other Nest devices are causing inconvenience.

The new Nest Cam (Battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

If you have any questions, feel free to contact our support team, and we’d be happy to help you here: https://support.google.com/googlenest/gethelp

Hi TomD, thank you for sharing your review on your Nest Cam (battery) here and we're sorry to learn that your experience with the device didn't meet your expectations when compared to your previous camera. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. We appreciate your feedback as it helps us understand your needs and preferences better. Please know that we'll relay this to the right team for future improvements. If you're willing to give your Nest Cam another go and need further assistance, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi cavern5280, thanks for posting a review about the Nest Cam (battery), and we’re sorry to learn of your disappointment in the lack of integration with the Nest app, and with its battery life.

Our priority is giving our customers choice and making devices for every home, and we’re continuing to support the Nest App. We chose to transition to the Home app because we wanted to create an integrated experience. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. And our team is working on bringing full functionality to the Google Home app, so all of your cameras can be set up and controlled in one place. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices and devices from other brands.

We care about your experience, and we’re hoping for an opportunity to investigate the battery life issue. Please get in touch with us anytime and we’ll do our best to help: https://support.google.com/googlenest/gethelp

Hi dear Shopper, thanks for taking the time to share your feedback with us. We’re sorry to hear that your experience using the new Nest Cam (Battery) was not ideal but we appreciate learning your reasons why.

We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. Our teams are working on enabling the ability to setup and control older Nest cameras in the Home app so users will have one app to control all of their devices, and we’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest and smart home devices.

We'd love to share that the Nest Cam (Battery) is more secure with features such as tamper detection and additional accessories such as tamper proof mounts. You can use the Anti-Theft accessory (sold separately) to secure the Nest Cam to the wall. Using the magnets in both the base and the mount, it can detect when Nest Cam battery is being tampered with. Tamper detection is a feature that sounds an alarm and alerts the user when your device is being removed from the mount and is designed to provide peace of mind about potential device theft.

Your input helps us identify the areas we can improve our product and services on for our customers like you. If you would like our help with improving your experience, please don’t hesitate to contact us anytime here: https://support.google.com/googlenest/gethelp

Hi there, Awlman. Thanks for taking your time to share your experience with the Nest Cam (battery). We appreciate your feedback and are glad to hear that you find the wireless convenience of the camera appealing. We apologize for any inconvenience you may have experienced with the occasional loss of connection. We suggest you try checking your WiFi connection strength to ensure your camera is within a reasonable range. Check if there are any firmware updates for your device and the placement of your device. If you already tried the suggested steps, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hello TomM. We’re sorry to hear that the devices are not working as expected. To provide the best assistance, we'd asked for some additional details. Please fill out this form: https://support.google.com/googlenest/gethelp?sjid=278689588372053592-NA

Hello there, Adam. We appreciate your feedback, and we’re sorry to hear about your issues with Nest Cam (battery).

Nest has long been focused on delivering quality products to our customers. We’re also focused on giving our customers value for the price, including three hours of event history right out of the box for the first time ever. On-device processing also gives our customers smart alerts and Activity Zones, which historically have required a subscription. There's no fee to stream full resolution live video and receive basic notifications, as long as your camera is connected to the internet. However, you’ll need a Nest Aware subscription to record video and receive advanced notifications. With a Nest Aware subscription your video will be saved to the cloud and you’ll get extra features. Find out more what you can get with the Nest Aware subscription here: https://support.google.com/googlenest/answer/9233159

We’d like to learn more whether your concerns about power and video resolution are caused by the device, network, or other environmental factors. Please get in touch with us through our contact channels for troubleshooting guidance: https://support.google.com/googlenest/gethelp