Customer Ratings & Reviews

Hi there, Mluu510! We appreciate your feedback on the Nest Cam (battery). We understand your concerns and it's important to consider your individual needs which are very affordable and decide for the right security camera. The Nest camera has advantages on features such as a wider field of view and better low -light performance. We'd like to change your mind and provide you with a more positive experience the next time you consider using any of our Google Nest devices. Our support team would love to answer any questions you may have by simply reaching out to us here: https://support.google.com/googlenest/gethelp

Hi Xjnine9fkof2, thanks for sharing your insights on Nest Cam (Battery). We´re sorry to hear about your disappointment on the Google Home app, and that you already returned it.

The new Nest Cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. If you already have some Nest cameras installed in your home, you may transfer them to the Google Home app. Here´s a guide that you can follow: https://support.google.com/googlenest/answer/9893532

If you ever have a change of heart, you may reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi there, we appreciate your feedback. We're sorry to hear about your frustrating experience with Nest Cam (Battery) and the Google Home app.

We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Indoor, Wired):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

We’d like to learn more about your experience, and see how we can improve it. Please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp

Hi Jennifer, thanks for sharing the details of your concerns for Nest Cam (Battery) with us. We apologize for any inconvenience you may be having with the connectivity issue for the Google Home app.

Here are some suggested troubleshooting steps you can try out:
- Check your Nest camera´s distance to the router or access point.
- Restart your Nest Cam (Battery). Locate the reset button on the back of the camera. Press and hold for 5 seconds. Your camera will restart, and the status light will be steady, solid white.
- Restart your router.
- Check for interference. Almost every network is subject to wireless interference which can cause problems when connecting your camera to the Nest app. Check for any wireless interference that may be caused by thick walls and floors, competing Wi-Fi networks, from other electronics in your home.
- Check the settings on your Wi-Fi router or access point. Some settings on your router or access point could be causing a problem with the connection. High firewall security or parental controls can block communication with Nest servers.

We'd like to help you further. If you will allow us, please contact any of our support specialists here: https://support.google.com/googlenest/gethelp

Hi MartyGadget, thanks for giving us your insights on the new Nest Cam (Batter). It's unfortunate to hear that you already returned them.

If you ever reconsider using Nest Cam (Battery) again in the future, we'd be happy to hear more about your experience and see how we can provide you with a better experience. Please feel free to contact our support team for your support needs here: https://support.google.com/googlenest/gethelp

Hi RonG, thanks for taking the time to share your feedback about Nest Cam (battery). We’re sorry to hear about your disappointment after the free Nest Aware subscription ended.

Nest Aware subscription provides more value for your money with its features. Aside from 30 days of Video History and 24/7 continuous recording, you have access to clips and time lapses and even customizing your own activity zones. The best thing about this subscription is that it will include all your Google Nest devices under one subscription unlike before where you have to pay a monthly subscription for each device.

Your feedback is important to us and your satisfaction is what drives us in improving our products and services. If you need help, you can always reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi JasonBB, thanks for sharing what you think about the Nest Cam (battery), and we’re sorry to hear that it’s not ideal for you.

There's no fee to stream full resolution live video and receive basic notifications, as long as your camera is connected to the internet. If you want to go back and view recorded video, you can view events up to 3 hours in the past. However, you’ll need a Nest Aware subscription to record video, receive advanced notifications, to get extra features and to view videos saved in the cloud. Nest Aware is a paid subscription service you can use with your Nest products to help keep you informed about important events at your home. With a Nest Aware subscription, your Nest camera stores video securely to the Nest cloud so you can access it anytime, anywhere. Check what you can get with the Nest Aware subscription, here’s the link: https://support.google.com/googlenest/answer/9233159

Your feedback is important to us, and we’re always here to help. You can contact us anytime for any support concerns or questions using this link: https://support.google.com/googlenest/gethelp

Hi there, JJ01. Thanks for sharing your feedback on Nest Doorbell (wired, 2nd gen). We’re sorry to hear that your experience is below your preference and needs. We’d like an opportunity to help you with your concern. We encourage you to visit us anytime so we can investigate why your doorbell is behaving differently, here: https://support.google.com/googlenest/gethelp

Hi there Bruce, thanks for taking the time to share your feedback with us about your Nest Cam, and we’re sorry to learn that a lot of condensation appeared inside that affects the camera view. We believe this review is meant for another camera model since the Nest Cam (Battery) was just released a few months ago. Still, we’d like to help you the best way possible. We suggest stop using the camera and get in touch with our specialists for further assistance, here: https://support.google.com/googlenest/gethelp

Hey there, dbojo. We’re thankful for your feedback and we’re glad that you like the features of the Nest Cam (battery). We’re sorry to hear that the setup was a difficult experience for you. We appreciate all your efforts to make them work. If you find yourself in need to set up another Nest Cam in the future, this link with installation video might be helpful: https://support.google.com/googlenest/answer/10919314

We hope you’re getting all the benefits out of the Nest Cam features. And if you run into any concerns with using the cameras effectively, don’t hesitate to let us know here so we can help: https://support.google.com/googlenest/gethelp

Hi there, YvonneS. We apologize for any confusion you may have experienced regarding whether your Nest Cam (battery) requires an active subscription or not.

Adding the Nest Aware subscription unleashes the full features of your Nest Cam (battery) and provides excellent value for your money. With Nest Aware, you can enjoy unified payment for all your Google Nest cameras in your home. This subscription unlocks 24/7 video recording options, Intelligent Alerts, Activity Zones, and the ability to create and share clips. Moreover, Nest's advanced algorithm constantly works to send you more intelligent motion and sound alerts around the clock. These alerts are more accurate and focused on the events that truly matter, making them more helpful in keeping you informed. To discover more about the awesome features of your Nest Cam (battery) with Nest Aware, check out this link: https://support.google.com/googlenest/answer/9546397

We would gladly entertain any questions you have about your Nest Cam (battery) and the Nest Aware subscription. Simply use this link to reach out to our support team: https://support.google.com/googlenest/gethelp

Hi Erik, thanks for sharing your concern about the Nest Cam IQ Camera. We understand that you are a long time Nest cam user like you have come to enjoy our products. However, we´re introducing a newer line of Nest cameras with newer features that you might like and enjoy. Please keep a close watch as Nest Cam (Indoor, Wired) and Nest Cam with floodlight will be available soon. In the meantime, our support team would be happy to answer any questions you may have about our products, if you can reach out to us here: https://support.google.com/googlenest/gethelp

Hello there, we're sorry to hear that your experience with Google Nest cameras and our support team has been disappointing. It's important to us that we provide you with the best help possible and identify the issues you’re having with the updates and find a better resolution for you. If you're willing, we'd like to have another go in assisting you with your concerns about the device.Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hello there, Messi. Thanks for your feedback on the Nest Cam (battery). We hear your concerns, and we´ll pass this information along to the right team as weŕe constantly looking for ways to improve our products´ reliability and usability, including how we handle customer concerns with accuracy and efficiency.

Meanwhile, if further assistance is still needed, we'd appreciate it if you can contact us again so we can investigate your concerns and look for all possible options to help you best, here : https://support.google.com/googlenest/gethelp

Hi there, Harp. Thanks for sharing your review about the Nest Cam (battery). We're sorry to hear that your experience with the device didn't meet your expectations. We appreciate your feedback on the subscription offers and we've taken note of it. If you're in need of any assistance, please feel free to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hi there, Harp. Thanks for sharing your review about the Nest Cam (battery). We're sorry to hear that your experience with the device didn't meet your expectations. We appreciate your feedback on the subscription offers and we've taken note of it. If you're in need of any assistance, please feel free to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hi there Sunny, we appreciate your insights. We apologize for any disappointment you may have with the new Nest cameras.

We certainly would love to learn more about your experience with Nest Cam (Battery). This will help us to understand how we can make better products and services for you and all our other customers. Please reach out to our support team here: https://support.google.com/googlenest/gethelp

Hey there, we appreciate you sharing your thoughts about the Nest Camera (Battery). We're sorry to hear that it didn’t meet your expectations. We’ve taken note of your feedback, and we’ll make sure this gets passed along to the right team since we’re always looking for opportunities to improve our products and services. If you need further assistance, feel free to contact our support team. We’d be happy to help you here: https://support.google.com/googlenest/gethelp

Hi there, thanks for sharing this issue with our support team. We're sorry to hear that your Nest camera stopped working. If you haven't tried yet, you may contact our support team by going to the Google Nest help page here: https://support.google.com/googlenest/gethelp

Hi there iluvchicken, we appreciate your feedback. We apologize for any inconvenience you are having with using the Google Home app for your Nest Cam (Battery).

The new Nest Cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. If you already have some Nest cameras installed in your home, you may transfer them to the Google Home app. Check out this help article for more information: https://support.google.com/googlenest/answer/9893532

We understand your concerns and we'd love to hear more about it. Please reach out to our support team here: https://support.google.com/googlenest/gethelp