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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 2606 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are impressed with the Nest Cam's camera quality and ease of use, finding installation straightforward and night vision capabilities satisfactory. However, concerns exist regarding battery life and the consistency of motion detection. Some users also noted challenges with app compatibility and the product's price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 2,606 reviews
  • Best Buy Employee

    Rated 5 out of 5 stars

    Google nest camera

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best outdoor camer for the price great quality video and images

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture Easy to install Great for security!!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    nest cameras

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are wonderful!! Very sharp images and ease of operation are why we chose them. Will be ordering more in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set up! Stable app performance.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to set up! And easy app connection from anywhere! I have yet to have an issue logging in and seeing live video. I also signed up for the premium storage online and live that.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy + Smart Security

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this up for my sisters salon, very easy to set up, and no need to keep worried w it’s long battery life and ease of use. Worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google Nest cam

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these cameras. Super easy to set up, App is easy to use as well.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Battery life is very poor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is very clear but the battery life does not last. I purchased mine on 10/30/2021 and had them put up on November 7, 2021. Now just a month and a half later I have had to pull them down and charge them twice. That is very inconvenient for me and it was my thought that they would last 6 months. When you fully charge them it tells you they have 18 months of battery life. My doorbell camera was purchased at this same time and installed the same day, it too has to be recharged every two weeks. Very disappointed after spending $400+ on cameras.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Maeb, thanks for sending in your review. We're sorry to learn of your inconvenient experience with the battery of your Nest Cam (battery). Your feedback here helps us improve our products for our customers like you. We'd like to help identify why the battery doesn't last that long for you and help find a resolution that may improve your experience. Please reach out to our support team, we're here to help. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    All around Great camera .

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera has worked out just like it should, it has great picture, easy to install and it’s wireless. Will definitely be buying another.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    JD_Loves_His_Google_Cameras!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value! This was our latest addition to our group of Cameras - up to 12 cameras now - great quality!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Finally Up and Running!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just had these cameras installed 3 weeks ago. So far, so good. The installation was a nightmare because I chose to connect to power, and the technician would not go into my attic where the power was. He installed on battery power only. After having an electrician connect the cameras my attic, I finally got everything hooked up and working. I had to pay for it myself to be connected (128.00 per camera). The cameras work pretty well. The app is good also and of course requires a subscription. Overall I am pleased with my cameras, especially now that I won't have to charge the battery.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Image Is good but sometimes takes a long time to load

    I would recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hi JosephC. Thank you for sharing your thoughts. It's great to hear that the image quality is good, but it's definitely not ideal to have to wait for them to load. Let's see if we can figure out what's causing the slow loading times. Could you please fill out this form to get in touch with our specialist team: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm enjoying these cameras. Good Quality easy-to-use Revi

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    good quality cameras

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good quality cameras, very easy to install and configure

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great Image Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The image quality is great but the sensitivity level could be enhanced. I have the sensitivity level on the highest setting on both cameras but it doesn’t pick up all of the activity.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, AmyW. We’re glad that you like the image quality of the Nest Cam (battery), and we’re sorry to hear that your experience with activity detection is below your satisfaction.

      We suggest checking your camera settings as event detection depends on settings that you select. You can choose which events your camera can detect and record (people, motion, package, etc.). From there, you (and each member of your home) can decide which of those events to get notifications for. If an event is turned off, you won’t get notifications for that kind of activity. You can also change the settings like adjusting video quality, wake-up sensitivity, length of video clips, time between recorded events, and using activity zones to monitor specific areas.

      You may also need to check for any range issue or wireless interference that can affect the overall performance of your camera. Sometimes the camera may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away from your router. You may also check for objects such as mirrors and refrigerators between the camera and your router as these items could block the connection. Check this link for more details: https://support.google.com/googlenest/answer/9276282

      If additional help is needed, we’re just few clicks away here: https://support.google.com/googlenest/gethelp Nest

  • Cons mentioned:
    App compatibility

    Rated 4 out of 5 stars

    New version not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t like u can’t use with nest app that it has to be viewed on the home app which is horrible slow and always delayed. Would not recommend the new version of this camera. I have multiple others that I am happy with being able to view thru nest qpp

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Khvb, we appreciate you for sharing your review. We're sorry to learn that your experience with Nest Cam (battery) has been less than ideal when it comes to using the Google Home app. Our goal is to create an integrated experience and make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. Your patience is appreciated as we improve further with incorporating your Nest products with the Google Home app. If you're willing to give it another go and need further assistance, please feel free to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great cameras

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras and easy to setup and use. Only thing I wish is that you could subscribe for 24/7 history with the wireless cameras. It will only work when the cameras are powered with cord.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cannot create clips

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera itself is nice and built well, not as well built as the older IQ cameras. When plugged in there is an exposed wire where the IQ hid the wire. The real issue lies in the program the video can be viewed from. This camera only operates on the Home App, not the Nest App. Meaning you cannot view on a computer, you cannot create clips, you can't view all of your nest products on one app. Meaning you get notifications now from two apps and need to flip from one to another. I own two of these cameras as well as several of the older generation cameras. There have been two instances that I needed a recording but because you can only download events and not create a clip I was able to only download before and after what happened not during. Very disappointing that Google would go away from this Even with the Nest Aware subscription, you are not able to create a clip. This is something I did not find out until after I purchased the cameras and installed them (wired). Even though it was advertised at the store that you could crate clips with the subscription.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi EGAP, thanks for sharing your experience with us. We're sorry to hear about your difficult experience using the Google Home app for your Nest Cam (Battery).

      Moving to the Google Home app offers a lot of benefits for you and all previous Nest app users. We wanted to make the Google Home app the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app.

      You may transfer your old Nest cameras to the Google Home app. Just follow the steps in this help article: https://support.google.com/googlenest/answer/9893532

      The newer Nest cameras and doorbells like the Google Nest Cam (wired), Google Nest Cam (battery), or Google Nest Doorbell (battery), lets you easily save events as video clips on your phone with the Google Home app. Follow the steps below to create and download a video clip:
      - Open the Home app.
      - Select your camera.
      - Tap History near the bottom of the screen.
      - Scroll to an event in your camera’s video history timeline. You can also tap Full history for a list of events.
      - Choose the event you want, then tap Event details.
      - Near the top of the screen, tap Download to save the video clip to your phone. From there, you can share the video clip via email or social media app.

      We have a dedicated team of support specialists that's ready to assist you anytime with your support needs. Please feel free to contact us here: https://support.google.com/googlenest/gethelp Nest

  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Decent for a rental property

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not as impressed with this camera system. I do like the face reginition feature, but when you’re using a wireless setup I feel there is really nothing stopping someone from stealing the camera. Not sure what they’d do with it if stolen, but would be nice to have some kind of safety mechanism to prevent it from being removed. Batter life is pretty good and doesn’t require me to recharge the battery every week. It says it lasts over 6months on a charge. So far, I’ve charged it once completely and it’s at 90% on one camera and 40% on the other. The reality is the battery life depends on how often a camera is triggered. I have the Ring at my main property and Google at the rental. I like Ring’s interface over Google.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Nick, thanks for sharing your insights with us. We're sorry to hear that the camera for Nest Cam (Battery) didn't impress you. We understand your concern with the security for your Nest Cam (Battery). For this reason, we have a security cable or Anti-Theft Mount available for Nest Cam (Battery). We recommend contacting BestBuy for more information on availability of this accessory.

      Battery life for Nest Cam (Battery) will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios for your Nest Cam (Battery):
      Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
      Typical: About 3 months battery life (about 9 - 12 recorded events per day)
      Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

      We recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. You may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp Nest

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Sarisfied overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good. Resolution is good and integrates into the google ecosystem. Price is high compared to other systems and battery life isn't great.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Thanks for giving us feedback, Jms1414! We’re delighted to hear about your overall experience with the Nest Cam (battery). The battery life depends on several factors including activity frequency, temperature, and the camera settings you select. Adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas can optimize its battery life. This link can help: https://support.google.com/googlenest/answer/10901611

      For help around the performance or features of the Nest camera, you can always visit the Google Nest Help Center or contact us through our support channels here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great and easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use! Great quality!! Would purchase again.

    I would recommend this to a friend
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