Customer Ratings & Reviews

Hi there, MichaelC. Thanks for sending in your review of your Nest Cam (battery). We're glad to hear that you're having a great experience with the device. We appreciate your feedback on the battery charge and would like to help find a better resolution with your concern. We recommend reaching out to our team of specialists by visiting our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Jzd5032, thanks for posting a review to let us know your experience with the Nest Cam (Battery). We’re sorry to hear that you’re having issues with the quality and functionality of the Nest camera.

The new Nest cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place. And with Nest Aware Plus, you’ll get 60 days and 10 days of 24/7 video history if you choose to connect your Nest Cam (battery) to a power cable. It also supports 2 major features that drive the size of the product: on-device computer vision with high compute or performance and continuous video recording when plugged into power.

Also, you can adjust the video quality in settings to balance high resolution video with longer battery life and lower bandwidth use. For optimal video quality at 1080p, an internet connection upload speed with at least 2 Mbps per camera is recommended (DSL may not qualify). Please see the steps below:
- Open the Home app Google Home app.
- Select your camera.
- Tap Settings Video.
- Under “Video quality,” tap High.

If you have any questions or concerns, you may contact us anytime in the following link and we’d be more than happy to help: https://support.google.com/googlenest/gethelp

Hi, Joey! Thank you for your time sharing your feedback with us. We're glad to know that you find the installation easy and the Nest Cam (battery) is working well. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. We're still continuing to improve our products and services and we appreciate your input in helping us understand our customer's preferences better. We recommend keeping tabs with our product announcements by visiting our blog site here: https://blog.google/

If you need help with your Nest Cam (battery), contact our support team here: https://support.google.com/googlenest/gethelp

Hi mtnkea, thanks for the feedback and for sharing your experience with us. It’s unfortunate to learn that your Nest Cam (Battery) has not been ideal for your needs.

Nest Cam (battery) can only be set up and managed using the Google Home app. While the new Nest cameras and doorbells are exclusive to the Home app, you can view both your old and new Nest Cams together in the Home app. We’re aware that longtime Nest users enjoy having the option to view their Nest camera feeds from the web, and we are working on adding this experience. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. You’ll have the ability to download multiple video clips that event video history automatically captures. If you have event video history, your Nest camera will automatically generate a video clip of the activity that you can download. If you have 24/7 video history and want to create a video clip of a specific event you will need to download one of the automatically generated video clips and edit using your phone’s native video editor.

Also, you can choose to receive notifications for everything your camera detects, or choose notifications for only certain types of activity. If you’ve turned on critical alerts, you may receive some push notifications even when your phone is set to Do Not Disturb. You can create Activity Zones to cover areas in your camera’s view that you care about, and choose the type of motion you want to be notified of for each zone. This is helpful if you’re receiving too many alerts from motion throughout your camera’s view.

We appreciate your input as we continue to work on improving our products and services. And if you have any concerns about the performance and features of the Nest camera, let us know and we’d be happy to help: https://support.google.com/googlenest/gethelp

Hi there Coolmom, thanks for choosing our Google Nest products. We're glad to hear that Nest Cam (Battery) has been great for you. We're sorry to hear that the battery and the exclusivity of the Google Home app for the new generation of Nest cameras fell short of meeting your expectations.

We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, """"Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
- If you're willing, you may set up your Nest cameras to the Google Home app. Check out this help article: https://support.google.com/googlenest/answer/9893532

Battery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios for your Nest Cam (Battery):
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

We highly recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. You may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hi Slimpig, we´re glad to hear that you liked Nest Cam (Battery). We´re sorry for any inconvenience you may be having with charging requirements.

Battery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios for your Nest Cam (Battery):
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

We recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. You may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hi clookie, thanks for posting your feedback. We regret to hear that Nest Cam (Battery) didn’t meet your expectations, and have multiple issues with it.

Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

For connectivity issues, it’s important to make sure that this is not caused by a spotty or weak Wi-Fi signal. We suggest checking your Wi-Fi network for a strong and reliable connection. If you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network, removing other connected devices to your Wi-Fi may relieve network congestion. You can also try doing a factory reset to improve its performance.

We value your feedback, and we’d like to help you the best way possible. If you need assistance, our support team is always available. Please feel free to contact us anytime through this link: https://support.google.com/googlenest/gethelp

Hi Shibi, thanks for your feedback. We're sorry to hear you're having trouble with your Nest Cam (battery). We want to help improve your experience with your device. We suggest contacting our support team so we can assist you and check on your Nest Cam (battery). Reach out to us here anytime: https://support.google.com/googlenest/gethelp

Hi there, RohitP. Thank you for sharing your feedback. We're thrilled to hear that you're enjoying the camera quality of your Nest Cam (wired).

With an active subscription of Nest Aware Plus, you can take advantage of up to 10 days of 24/7 continuous video recording with your device. This subscription unleashes the full potential of your Nest camera and offers excellent value for your money. It provides a unified payment solution for all your Google Nest cameras in your home, making managing your cameras easier.

Furthermore, Nest's advanced algorithm continuously works to send you more intelligent motion and sound alerts around the clock. These alerts are highly accurate and focused on the events that truly matter, keeping you well-informed and aware of what's happening in your surroundings. To explore more of the fantastic features that your Nest Cam (wired) can offer with Nest Aware, check out this link: https://support.google.com/googlenest/answer/9546397

You may reach out to our support team for any other questions or support needs you have with your Nest Cam (wired) by visiting us here: https://support.google.com/googlenest/gethelp

Hi Augustlp, thank you for sending in your feedback for your Nest Cam (battery). We're sorry to hear that your experience was less than ideal when it comes to the app you use to interact with your Nest Cam. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. Your feedback here helps us understand better your preference and needs in the products and services we provide. Rest assured that we'll relay this to the right team.

If you need any assistance with your Nest Cam, please don't hesitate to reach out to our support team. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp