Customer Ratings & Reviews

Hello there, Travis. Thanks for posting a review about the Nest Cam (battery). We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. However, our priority is to build a complete experience for our new cameras and doorbell in the Google Home app. We’re working on bringing full functionality to the Home app as we want to create an integrated experience with other Nest and smart home devices.

We’ve taken note of your feedback for future improvements. If you need help with using the camera effectively in the Home app, you can contact our dedicated team anytime here: https://support.google.com/googlenest/gethelp

Hello David, thank you for sharing your review. We're sorry to hear that your experience with Nest Cam (battery) has been disappointing when it comes to the overall performance of the device. Your feedback on the updates is appreciated and rest assured that we'll relay this to the right team for future improvements. If you're willing to give it another go, please reach out to our support specialists and allow us to redeem ourselves and help find a better resolution for your Nest Cam. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi ChrisM, thanks for letting us know about the issue you're having with Nest Cam (Battery) and the Google Home app. We're sorry for any inconvenience this experience may be causing you.

We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Indoor, Wired):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
- If you're willing to try, you may set up your Nest cameras to the Google Home app. Check out this help article: https://support.google.com/googlenest/answer/9893532

We’d like to learn more about your experience, and see how we can improve it. Please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp

Hi Greeny, thanks for sharing your feedback with us. We're sorry to hear you're having battery and connectivity issues especially when streaming using your Nest Hub Max. This is not the type of experience we want you to have, and we're here to help. We suggest contacting our support team so we can assist you and check on your Nest Cam(battery) to further investigate what's causing the issues you're having. We might need to perform some troubleshooting steps that may help resolve your concern. Reach out to us here anytime: https://support.google.com/googlenest/gethelp

Hi WM07, thanks for sharing your experience. We’re sorry to learn that Nest Cam (battery) didn’t meet your expectations, and that our support fell short in providing the help you needed. This is definitely not the kind of experience we want our customers to have.

The new Nest Cam (Battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

For the battery life, it depends on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
- Busy - About 1.5 months battery life (about 20 - 25 recorded events per day)
- Typical - About 3 months battery life (about 9 - 12 recorded events per day)
- Quiet - About 7 months battery life (about 2 - 4 recorded events per day)

If you´re willing to try, we recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your Nest Cam (Battery) and understand what may be causing it. We’re hoping that you’ll give us another chance to improve your experience. Feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hi finjam, we appreciate your feedback on Nest Cam (battery), and we’re glad that you find it a great upgrade. We hear your concerns, and we’d be happy to share this with the right team to work on improving our products and the services we offer, including product information.

Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app. We also understand that having two charging cables for your cameras can be convenient for you. If you want to consider connecting your cameras to a power outlet for continuous power but you only have one charging cable and adapter, we suggest reaching out to our support team anytime so we can figure out a way to help you best, here: https://support.google.com/googlenest/gethelp