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Customer reviews

Rating 4.1 out of 5 stars with 2760 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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79%would recommend to a friend

Customers are saying

Customers are impressed with the Nest Cam's camera quality, ease of use, and overall performance. Many also appreciate the simple installation and clear night vision. However, some customers have expressed concerns about the battery life and app compatibility. Others have noted issues with motion detection range and occasional connectivity problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 2,760 reviews
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Google nest outdoor camera (wireless)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the outdoor wireless camera but amnot super impressed with the battery life on single charge. The battery generally lasts for 7 days after which I have to bring these down to charge . Since these are wireless cameras, would it be recommended to connect them to a cable/adapter and keep it connected to power 24* 7 ? Does best buy sell a longer power cable that can be used?

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, Sanket. Thanks for leaving feedback about the Nest Cam (Battery). We’re sorry to hear about your experience with its battery life.

      You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Check this link for more details: https://support.google.com/googlenest/answer/10901611

      Meanwhile, you might want to consider connecting your camera to a power outlet with the included power adapter to keep the battery charged. Please note that the power adapter included with the Nest Cam (Battery) is not weatherproof and not intended for outdoor use, and you can use a compatible weatherproof cable (5 meters or 10 meters). Contact your retailer for product inquiry.

      If help is required, you’ll find our dedicated team ready for your support needs here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Much better than expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than expected. Battery life, picture , sound quality better than expected. Set-up was a breeze.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Execution

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app is glitchy sometimes. I thought maybe it was due to the camera being set up on battery so I went through the trouble of wiring it hoping it would improve but the troubles connecting are still there. Camera quality for streaming/saved videos is trash. I suspect google is trying to save on bandwidth on their servers so they purposely degrade the camera quality. I have a camera with Simplisafe that is also 1080p and camera quality is significantly better. I would return if I didn’t already have so much invested.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Eddy, thanks for letting us know about the glitchy issue and poor video quality with your Nest Cam (Battery). We apologize for any inconvenience these issues may have caused you.

      Both the poor video quality and glitchy issues you are experiencing may be caused by connectivity issues in your network. You may try out some suggested troubleshooting steps you can try out:
      - Check your Nest camera's distance from the router or access point.
      - Restart your Nest Cam (Battery). Locate the reset button on the back of the camera. Press and hold for 5 seconds. Your camera will restart, and the status light will be steady, solid white.
      - Restart your router.
      - Check for interference. Almost every network is subject to wireless interference which can cause problems when connecting your camera to the Google Home app. Check for any wireless interference that may be caused by thick walls and floors, competing Wi-Fi networks, from other electronics in your home.
      - Check for possible congestion. Removing some of your devices that's connected to your network may help relieve some bandwidth space.

      If you will allow us, we'd like to work with you on improving your experience. You may reach out to our support team here: https://support.google.com/googlenest/gethelp Nest

  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Basic product for premium prices

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life could be better and picture quality is ok. Not worth the money. Google could do a lot better

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, Vman. Thanks for sharing your insights about the Nest Cam (battery). We hear your concerns, and we’ve taken note of your feedback as we’re constantly looking to improve our products’ reliability, usability, and use of various services. If you have other inquiries about the camera’s features, visit the Google Nest website or contact us anytime here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Exceptional security cameras.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent clarity and instant recognition. Geek Squad hooked up the cameras to my internet and everything works as advertised.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Downgrade from Previous Nest Cams

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's baffling that Google would choke their new cameras with less features than previous generation, and entirely due to software. These latest cams are NOT Nest Aware compatible so you only get a limited 3 hour history window before they delete recorded events. And no option to subscribe to a service that would allow longer storage (like Nest Aware). It neuters the entire purpose of security cameras. Why on earth would Google do this? They're missing out on revenue and already have the tech in place. As of this review date (summer 2024) the Google Home app is also pretty clunky and hard to set schedules and customize. The cameras are fine, but until they fix the software/app I would strongly recommend avoiding.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera the only drawback is the camera should’ve come with a wider angle lens. I switched from HomeKit now in the process of fully covering.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but expensive

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too expensive, found another brand and returned this. I didnt have any other issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really happy with them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are working perfectly, great image and definition.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed in this product. I already have 2 wired Nest cameras that work great. We bought this one to address a blind spot around our house. It doesn’t alert if I walk through the zone quickly and since Google bought Nest it isn’t compatible With the Nest app which is far superior to Google Home. I would return it if I were still in the window to do so. Don’t waste your time and money on this.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi BLDis, we appreciate you for sharing your feedback about your experience with using the Nest Cam (Battery), and we’re sorry to hear that it’s a disappointment for you.

      Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

      If you haven’t yet, we suggest adjusting the wake-up sensitivity of your camera to decide when to wake up and start recording. But please note that adjusting the wake-up sensitivity will also affect the range at which your camera can sense activity, and the amount of time it takes for the camera to wake up once it senses activity. Here’s how:
      - Open the Home app.
      - On the home screen, select your camera.
      - Tap Settings > Video > Wake-up sensitivity.
      - Choose your preferred setting.

      We care about your experience. Please let us know anytime here if further assistance is required and we’ll do our best to help: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    excellent security system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent system, very easy to install and follow through the app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works perfectly. Camera is effortless to customize.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect… easy installation and easy to interact with google app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition to home security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to add to Google home. Easy installation! Great quality product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google cameras

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these cameras they’re way better than what we had before, when geeks squad installed them they were Very efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent cámara dectect Motion very well able to see clearly in the night as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vid & pic quality.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and video quality. Recognition algorithm doesn't have a bunch of false triggers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Camera

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! I love it! I use it in my kids room and it’s great quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google indoor outdoor camera

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera! Definitely recommend this item for your house hold!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wire Free Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, easy installation, and the app for this camera works.

    I would recommend this to a friend