Customer Ratings & Reviews

Hey there, hertzy07. We hear your concern with the Nest Cam (Battery) not running optimally in colder weather. The device operates best within a temperature range of –4°F to 104°F (–20°C to 40°C). For more details on using your device in colder climates, here’s a link: https://support.google.com/googlenest/answer/11830989?

If you need any more help, reach out to us here: https://support.google.com/googlenest/gethelp?sjid=1813846835391256418-NC ""

Hi there, Mehrdad. We appreciate the review you shared about the recording feature of the Nes Cam (battery). Our goal is to give users more options. The Nest Cam (battery) comes with 3 hours of event video history, and you can stream live video for free in the Google Home app. With event video history, we wanted our products to help our customers understand what’s going on at home easily and highlight the important activity for you. We offer 24/7 video history on wired Nest Cams with a Nest Aware Plus subscription for people who want to see everything that happens at home. We continue to invest in the use of both technologies

If there’s anything we can help you with, or for any concerns about the camera, feel free to let us know here: https://support.google.com/googlenest/gethelp

Hi there, thanks for letting us know about the issue. We´re sorry to hear that the motion detection feature isn´t working with your Nest Cam (Battery).

We appreciate that you liked using the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. The new Nest Cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

If you´re willing to try, you may set up your Nest cameras to the Google Home app. Here´s a guide that you can follow: https://support.google.com/googlenest/answer/9893532

Motion detection on Nest Cam (Battery) can be affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. If you're not getting any alerts or notifications, we recommend trying out the steps below:
1. Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.

We'd like to help you troubleshoot the motion detection issue further with your Nest Cam (Battery). If you´re willing to try, please contact our support team so we can provide further assistance using this link: https://support.google.com/googlenesthelp