Customer Ratings & Reviews

Hi there, Winston. Thank you for posting your review. We're glad to hear that you're having a good experience with the Nest Cam (battery). We want to understand better how we can help improve your overall experience with using the Google Home app. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi saugatuck, we appreciate you for sharing your feedback with us about the Nest Cam (battery). You can use the Nest Cam weatherproof cables (sold separately) which are available in 5m and 10m if you want to plug your camera into an outlet for continuous power. Please note that the power adapter included with the Nest Cam (battery) is not weatherproof and not intended for outdoor use and you can use a compatible weatherproof cable.

We're taking your feedback seriously to work on improving our products and services. And if you need help with any concerns about your camera’s performance and features, you can simply visit us anytime here: https://support.google.com/googlenest/gethelp

Hi ThatGuyD, thanks for sharing your feedback. We're sorry to hear that you didn't quite like the Google Home app for Nest Cam (Battery).

We understand that you have enjoyed using the Nest app with your Nest cameras. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections, such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign in to both the Nest and Google Home apps.
- Your homes, and home members will be aligned across the Nest and Google Home apps.

If you´re willing to try, you may set up your Nest cameras to the Google Home app. Here´s a guide that you can follow to set up your Nest cameras on the Google Home app: https://support.google.com/googlenest/answer/9893532

For any other support needs you may have, please consider contacting our support team. We'd be happy to entertain you and answer any questions you may have by visiting us here: https://support.google.com/googlenest/gethelp

Hi SMTE, thanks for sharing your feedback with us about the Nest Cam (battery). We understand that having to connect the camera with a cable for continuous power can be convenient for you. If ever you want to consider running the camera off the battery again in the future, you can extend its battery life by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. That way, you don’t have to charge the battery more often than you should.

We have help always available for your support needs, just let us know anytime here if you need one: https://support.google.com/googlenest/gethelp

Hi there, Mmm4. Thanks for leaving feedback. We’re sorry to hear that your experience with using the Google Home app for your Nest Cam (battery) is less than ideal. Our priority with this launch was building a complete experience for our new cameras and doorbell along with other smart home devices in the Home app. Although the new Nest cameras and doorbells are exclusive to the Google Home app, users like you with previous versions of Nest cameras can view their camera feeds in the Home app alongside the new Nest Doorbell and Nest Cams. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices. A single place to set up, manage, automate, and control your home, including devices from other brands.

Meanwhile, we recommend trying the steps below that can clear Home app issues:
- Make sure you’re using the most current version of the Home app on your phone or tablet.
- Make sure that your phone is up to date, with the correct Date & Time settings.
- Confirm that the Home app has permissions to use your phone's location.
- Close other apps running in the background.
- Restart your phone.

For more help, we encourage you to contact us using this link: https://support.google.com/googlenest/gethelp