Customer Ratings & Reviews

Hi Minnesotahome, thanks for taking the time to share your feedback, and we’re sorry to hear that your experience with using the Nest Cam (battery) has not been ideal. We understand your decision to return it, but if you're willing to give it another try in future, you can extend the battery life by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas.

Besides having help articles available online, we also have our dedicated team always here to provide you with services and assistance: https://support.google.com/googlenest/gethelp

Hi Jake, thanks for taking the time to write this review about the Nest Cam (battery), and we’re sorry to learn that your experience is below your expectations.

Nest camera issues can be related to several factors, and we’d be able to identify the underlying issues better if we can get more details about your concern. Meanwhile, if you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your camera is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points. Try restarting your router to reset your internet connection. You should also restart any Wi-Fi range extenders or repeaters that you have. If these didn’t help, you may need to restart or reset your Nest camera following the steps here: https://support.google.com/googlenest/answer/9252162

We're always here to help. If the steps above didn’t make any difference, please reach out to our support team at the following link for further assistance: https://support.google.com/googlenest/gethelp

Hi MCFD78, thanks for sharing your feedback with us about the Nest Cam (battery), and we’re sorry to learn it’s a disappointment for you.

We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. Our teams are working on enabling the ability to set up and control older Nest cameras in the Home app so users will have one app to control all of their devices, and we’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest and smart home devices. While the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.

We're always here to help you improve your experience. If you run into an issue with your Nest Cam (Battery) and using it effectively in the Google Home app, please feel free to find us here: https://support.google.com/googlenest/gethelp

Hi there, Mwilson. We appreciate your feedback on the Nest Cam (battery). We hear your concern about its app integration, and we appreciate your effort in trying different orientations to improve its battery life.

We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We’re working on bringing full functionality to the Home app as we want to create an integrated experience with other Nest and smart home devices. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app.

We’d be happy to help investigate your concern about the battery life of your camera. Feel free to contact our support team for technical guidance here: https://support.google.com/googlenest/gethelp

Hi maguirre, thanks for posting a review. We’re sorry to learn that you’re having issues with your Nest Cam (battery) using your iPhone.

Nest Cam (battery) and Google Home app are compatible with iPhone. We value your feedback, and we’d like to hear more about what happened so we can help and address the issues you’re experiencing. You may contact our support team anytime through this link: https://support.google.com/googlenest/gethelp

Hey AkashP, we appreciate you for sharing your experience with Nest Cam (battery). We're sorry to hear that you're experiencing some difficulties with your device when it comes to operating in cold weather. Please be advised that your Nest Cam should have an operating temperature of -4°F to 104°F (-20°C - 40°C). We suggest that you reach out to our support specialists so we can further investigate the cause of this issue and provide you with troubleshooting steps that can enhance the performance of the device. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

"Hello there, Trytobesafe. Thanks for the feedback, and we’re glad that your Nest Cam (battery) works. We hear your concerns about its field of view along with its image quality during night time. We’ll share your feedback with the right team for future improvements. Meanwhile, we suggest cleaning the lens with a soft cloth that’s made for cleaning optics. Dust, thumbprints and dirt can cause poor image quality. You can also try turning your camera so that any nearby surfaces or objects (like a wall) are out of view. Use the app to zoom and enhance, and crop out surfaces or objects that may be the cause of the glare.
If a bright white shape along the edge appears while everything else is too dark, there might be a surface that’s too close in your camera’s view (like a wall). Angle your camera so the surface stays out of view.

If additional support is required, visit us at the following link and we’ll do our best to help improve your experience: https://support.google.com/googlenest/gethelp