Customer Ratings & Reviews

Hello there, TracieK. Thank you for sharing your concerns about Nest Cam (battery). We're sorry to hear that you're experiencing some battery issues when the temperature gets low. The lithium-ion battery in your Nest Cam (battery) won't be able to charge if the temperatures are below freezing. Lithium-ion batteries are used for their high power and long life, but are also affected by temperatures below freezing. We recommend the following minimum temperatures for your device:

- Minimum operating temperature: -20 °C (-4 °F)
- Minimum charging temperature: 0 °C (32 °F)

We recommend reaching out to our team of specialists so we can identify the cause of the battery drain even if the temperature in your area is still within operating limits. Please visit our 'Contact Us' page on our Google Help site for immediate support: https://support.google.com/googlenest/gethelp

Hi RJTECW, thanks for letting us know of your feedback about the Nest Cam (battery). It’s unfortunate to hear that it didn’t meet your expectations. We can imagine how hard you tried to get both cameras working and we’re sorry for the inconvenience it has caused

We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. Our teams are working on enabling the ability to set up and control older Nest cameras in the Home app so users will have one app to control all of their devices, and we’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest and smart home devices.

We're always here to help you improve your experience. And we’re hoping to have another opportunity to investigate your concerns about the frame rate and the intermittent performance of the camera. If you’re willing to reach out to us once again for a closer look, you’re more than welcome to visit us anytime here: https://support.google.com/googlenest/gethelp

Hi there, MichaelF. Sorry to hear you’re having connection issues with the Nest Cam (Battery) — we get how frustrating this is. We’d be happy to investigate your concerns and get your camera back on track. When you have a second, reach out to us here: https://support.google.com/googlenest/gethelp?

Hi there, OuidaM. We’re sorry you ran into issues with setting up your Nest Cam (Battery). We’d be happy to look into what may have happened and get your devices up and running — when you’re ready, talk to us here: https://support.google.com/googlenest/gethelp

Hi AvantgardePlayer479, it’s great to have your feedback and we’re glad that you find the Nest Learning Thermostat an effective product. We’re focused on giving our customers value for the price, including three hours of event history right out of the box for the first time ever. On-device processing also gives our customers smart alerts and Activity Zones, which historically have required a subscription. There's no fee to stream full resolution live video and receive basic notifications, as long as your camera is connected to the internet. However, you’ll need a Nest Aware subscription to record video and receive advanced notifications. With a Nest Aware subscription your video will be saved to the cloud and you’ll get extra features. Find out more what you can get with the Nest Aware subscription here: https://support.google.com/googlenest/answer/9233159

If there’s anything we can be of help, please don’t hesitate to get in touch with us anytime at: https://support.google.com/googlenest/gethelp