Customer Ratings & Reviews

Hi Jake, thanks for taking the time to write this review about the Nest Cam (battery), and we’re sorry to learn that your experience is below your expectations.

Nest camera issues can be related to several factors, and we’d be able to identify the underlying issues better if we can get more details about your concern. Meanwhile, if you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your camera is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points. Try restarting your router to reset your internet connection. You should also restart any Wi-Fi range extenders or repeaters that you have. If these didn’t help, you may need to restart or reset your Nest camera following the steps here: https://support.google.com/googlenest/answer/9252162

We're always here to help. If the steps above didn’t make any difference, please reach out to our support team at the following link for further assistance: https://support.google.com/googlenest/gethelp

Hi arkgirl, thank you for sharing your review on Nest Cam (battery) and we're sorry to hear that you're having difficulties with the device when it comes to connectivity. We'd like to know more about your connectivity issues so we can help troubleshoot the issue for you. Also, we've recently rolled out a web version for the Google Home app which may help you with your live feed concerns. You can check the details on this link: https://support.google.com/googlenest/answer/9241220

If you're willing to give the Nest Cam another go, please contact us on our Google Help page for further assistance or any additional questions you may have: https://support.google.com/googlenest/answer/9241220

Hi there, EfrainP. We appreciate your feedback on the Nest Cam (battery). We're sorry to learn that you're having some video quality issues at night time. Night Vision video quality can be affected by internet speed and other issues. Below are some solutions to try. Check your camera’s view in the app after each one:

- Clean the lens with a soft cloth that’s made for cleaning optics. Dust, thumbprints and dirt can cause poor image quality.
- Turn your camera so that any nearby surfaces or objects (like a wall) are out of view.
- Use the app to zoom and enhance, and crop out surfaces or objects that may be the cause of the glare.
- If a bright white shape along the edge appears while everything else is too dark, there might be a surface that’s too close in your camera’s view (like a wall). Angle your camera so the surface stays out of view.
- Move nearby objects that may reflect the infrared light.

If you've done these before and the issue still persists, then we recommend reaching out to our support team by visiting the Google Help page here: https://support.google.com/googlenest/gethelp

Hi Minnesotahome, thanks for taking the time to share your feedback, and we’re sorry to hear that your experience with using the Nest Cam (battery) has not been ideal. We understand your decision to return it, but if you're willing to give it another try in future, you can extend the battery life by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas.

Besides having help articles available online, we also have our dedicated team always here to provide you with services and assistance: https://support.google.com/googlenest/gethelp

Hi there, DanielB. We’re sorry you had trouble setting up the Nest Cam (Battery). If the device won’t connect to the Google Home app, press the button on the back of your camera once and wait for it to restart. As a last resort, hold the button down and it will reset to factory defaults. If you need an extra hand, don’t hesitate to reach out to us here: https://support.google.com/googlenest/gethelp?

Hi there, JasonM. We're sorry to hear that your experience with your Nest Cam (battery) has been less than ideal. The built-in rechargeable batteries are made for long-lasting battery life and should give you at least 1.5 months if the device is busy(about 20-25 recorded events per day). It's important to us that we provide you with the best help possible and identify the cause of the battery and camera issues you’re having with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hey there, we're sorry to hear you're having battery trouble with your Nest Cam (Battery). We're here to help, contact us so we can advise you on how to proceed: https://support.google.com/googlenest/gethelp?hl=en

Hi Suiki2, thanks for posting your review. We're sorry to learn that your experience with your Nest Cam (battery) has been disappointing when it comes to compatibility with your Nest Aware account. Your feedback here helps us improve on what we provide our customers. Rest assured that we'll relay your feedback to the right team and if you decide to give us another go in the future, please don't hesitate to contact our support team for any concerns or assistance you need. You can visit our Google Help page here: https://support.google.com/googlenest/gethelp

Hi LuisB. Thanks for posting your review. We're sorry to hear that you're experiencing issues with your Nest Cam (indoor, wired). This type of issue is uncommon. If you have already returned your camera to Best Buy, we hope you can rejoin the Google family of products.