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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 2767 reviews

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  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers have good things to say about the Nest Cam Indoor/Outdoor Wire Free Security Camera, particularly its great camera quality and ease of use. Many users also appreciate its overall performance, easy installation, and clear night vision. However, some customers have expressed concerns regarding the camera's battery life, app compatibility, and occasional connectivity issues. Additionally, a few users have noted that the motion detection range could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 2,767 reviews
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Need outdoor cord

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these cameras. I miss the Nest app. I am not a fan of the google home app. This new camera does not come with an outdoor cord which I think is ridiculous to have to pay for an outdoor cord when purchasing this expensive outdoor camera. The camera itself is great. The battery life is terrible and it cannot 24 hour record or even recors sound events with just a battery.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, Nikcam. Thanks for the feedback, and we’re glad that you love the Nest Cam (battery). We hear your concerns about the Home app, the included adapter, battery life, and the recording feature.

      We understand that longtime Nest users enjoy viewing their camera feeds from the Nest app. However, our priority is to build a complete experience for our new cameras and doorbell in the Google Home app. We’re working on bringing full functionality to the Home app as we want to create an integrated experience with other Nest and smart home devices. And while the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.

      Also, the battery life depends on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Check this link for more details: https://support.google.com/googlenest/answer/10901611

      The Nest Cam (battery) is designed with versatility in mind, it’s an outdoor/indoor battery powered device out of the box, and can be used with a set of various power accessories including two weatherproof cables with power adapter (sold separately), of 16 ft and 33 ft in length. If you find it more convenient connecting to continuous power that will keep the battery charged, which is required to get 24/7 video history if you have a Nest Aware Plus subscription, we suggest using the weatherproof cable since the included power adapter is not intended for outdoor use.

      Your feedback means a lot to us. If there’s anything we can help you around the performance or functionality of your Nest cameras, please let us know by visiting us here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Cameras great but battery is limited.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google cams is great. Easy set up and nice slick design. Only issue I had, was the battery. Last up to 3 months, you have fiddle with the settings. Otherwise buy extra plugs to charge into an outlet.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    A major step down from the Nest IQ...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are really just "ok." Their main advantage is the easy installation/setup and their native integration into the Google Home app. I bought these cameras to supplement my Google Nest IQ cameras and Nest Hello that I bought a few years ago, and these are a major step down in terms of quality. The picture is not that great, especially while on battery power. They are battery operated with the option of upgrading to power with the purchase of an additional cord (not included). If you run them off the battery, you will not be able to see a live view unless you turn the camera on. On battery, they only capture and record triggers-- which, if that is what you want and you are not already committed to Nest, there are much better options out there (like the eufyCam 2 Pro which come with a 365-day battery vs the 2 months of Battery Nest Cam). NOTE: If you are already a Nest user like me, you should know that these cameras do not work with the Nest app. They can only be viewed/installed in the Google Home app or on your Google Hub device. You will be able to see all of your Nest cameras in the Home app, but not vice versa.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Chris, thanks for posting your review here. We're sorry to hear that your experience with your Nest Cam has been less than ideal. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. We would like to get more details with the issues you're getting with the battery. If you're willing, we'd recommend that you contact us so we can better assist you with this and find a resolution for you. You can reach us here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Very good camara, but takes long to charge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Video quality is good, easy to set up and easy to connect to app, no subcription needed to be able to use it

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Best camera I have used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best cameras I have ever used. With the nest subscription being able to look at my live video for 30 days and motion for 60 days and when I have it plugged in, you can see 24 seven recording not many other cameras offer that. Super easy to use and set up. I even have multiple cameras set up at different homes and it lets you create tabs for each home and give access to each person that lives in that home without them being able to see every camera which is an amazing feature.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pictures easy to install easy to set up. It looks really good on a side of the house.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great as wired cameras, not so great as battery

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve read a lot of reviews I’ve these cameras since I purchased them. I wanted to take time and test for myself for several months before coming up with my own opinion. If you use these wired, these cameras are GREAT! Not perfect but they are solid and the service works well. Google needs to do a lot to update their Google home app but I’m not going to demote these cameras because of the app, that’s what the AppStore feedback is for. Alerting works well and quickly it face recognition with these cameras are not always accurate. An example would be the cameras kept flagging one of my kids as our neighbor and they look nothing alike! As a stand alone battery camera, they are not that great. I spent a lot of time tweaking the camera settings, motion sensitivity and everything else in between and there were just a lot of inconsistencies. I tested with myself and the kiddos walking and running around the yard and sometimes it would see them, but most often I would get any hits. I also noticed it would capture an event unless you were with 12 feet, regardless of the sensitivity adjustments. I was really disappointed by this as I really wanted to use battery mode for the backyard and wired cameras for the front. Hopefully the next gen cameras solve this problem. So for me, as camera, YES! Battery camera, no to meh, at your own risk.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Trogdor, we appreciate you sharing your review on the Nest Cam (battery). We're sorry to learn that your experience with the device has been less than ideal when compared to the wired version of the device. We'd recommend that you reach out to our support team and provide us with more details about the type of inconsistencies so we can help provide you with additional troubleshooting steps that may help improve your experience. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Google security camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Easy to install and get recording. Plug in and works with app.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Connectivity

    Rated 4 out of 5 stars

    Would rather have wired

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the quality but would rather have wired. It is nice to have the wireless but recharging the battery is time consuming.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Pretty Good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality of the Camera is what I've come to expect from Google/Nest but just keep in mind the battery life has a LOT of variability to it. Recommend a 3rd party solar panel or just going for the wired model otherwise you can be spending an annoying amount of time taking it down to charge.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, DOHCTerrel. Thanks for sharing your review of the Nest Camera (battery)! It's great to hear you're impressed with the camera quality, but we definitely understand your concerns about the battery life variability. We understand that it can be inconvenient to take the camera down frequently for charging. Your recommendation for a 3rd party solar panel or considering the wired model is well noted. We want to provide a better resolution for your concern. Please reach out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    I did it myself, and I’m 70 years old

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When ADT originally installed all of my cameras at my home, I paid close attention. Because a part of my front area of the house was not covered, I opted to purchase another camera from Best Buy, which matched the rest of my cameras. I first programmed it into the system inside And completed a full charge. It may be confusing because these are battery cameras but you do keep them plugged in so the battery remains charged. I had to order a longer charge line because the line which comes with the camera is very short. Thankfully this additional charge Line and plug was not very expensive. I mapped out my installation and then proceeded to drill a hole through the front of my garage above the big garage door. I routed the cord and plugged it into a dedicated outlet in the garage. I then attached the magnet camera to the base and installed the safety line just in case the camera was knocked off the base. The camera works just as the rest of them do which were professionally installed. If this 70 year-old lady can do it, then I bet you can too.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Very Clear Images! Perfect Security Monitoring.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for a family member who had the unfortunate experience of dealing with a neighbor who has anger issues and I must admit, I am impressed. Google has always been my go to when it came to cameras and other such hardware but these cameras in particular provide you with a very clear view of whatever it is you are monitoring. The handy magnet mounts are perfect and the fact that they do not require a power cord makes it all the more handy. They seem to hold a charge for about a month and than you'll have to recharge them again for about four hours. Other than this, I am completely happy with my purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Nest Cam

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad product. The only issue is the connection from the app. Not the best.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Added Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a small price to pay for the sense of security this camera offers! Easy to install and provides a very nice image!!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    limited use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good at home for seeing outside, however, not WIFI connected so very limited access if your not at home.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras work like a charm. Pretty easy to program and install (if you hire Best Buy to do it.) Low monthly fee to store video via Google Home.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Cameras nest

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, no more, the quality is good.But it disconnects followed by your WiFi network.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, BrayanR. Sorry to see you’re having connection issues on the Nest Cam (Battery) — we understand how frustrating this can be. Here’s some troubleshooting steps to make sure your device is running optimally:

      1. Restart the modem and router.
      2. Restart your camera.
      3. Check if your camera feels too warm or cold.
      4. Check your internet bandwidth and speed.

      For more tips, here’s a link: https://support.google.com/googlenest/answer/9239727

      Don’t hesitate to reach out to us: https://support.google.com/googlenest/gethelp? madebygoogle

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A flexible, smart, and capable home security camera that delivers excellent video quality and intuitive smart features, with battery life that varies by use case.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Installation

    Rated 5 out of 5 stars

    Better than wired

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace wired cameras. Was able to install with ease. Good video quality

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Google camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for price and easy set up Slight lag between notifications and ehat takes place onnthe camerea however. But on live video its perfevt

    I would recommend this to a friend