Customer Ratings & Reviews

Hi there Coolmom, thanks for choosing our Google Nest products. We're glad to hear that Nest Cam (Battery) has been great for you. We're sorry to hear that the battery and the exclusivity of the Google Home app for the new generation of Nest cameras fell short of meeting your expectations.

We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, """"Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
- If you're willing, you may set up your Nest cameras to the Google Home app. Check out this help article: https://support.google.com/googlenest/answer/9893532

Battery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios for your Nest Cam (Battery):
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

We highly recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. You may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hi Phil, thanks for posting your review. We're sorry to hear that your experience with your Nest Cam (battery) and using the Home app didn't meet your expectations when compared to using the previous app. We understand your concern about the device being very easy to take down and know that your feedback on this matter will be relayed to the right team for future improvements. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. If you need any assistance with your Nest Cam and how to navigate through the Home app, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi TiffanyB, thanks for taking the time to share your feedback. We’re glad to hear that you like the Nest Cam (Battery), and we do apologize if you’re having issues with its battery.

Battery life will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
- Busy - About 1.5 months battery life (about 20 - 25 recorded events per day)
- Typical - About 3 months battery life (about 9 - 12 recorded events per day)
- Quiet - About 7 months battery life (about 2 - 4 recorded events per day)

If you´re willing to try, we recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your Nest Cam (Battery) and understand what may be causing it. You may contact our support team for further assistance here: https://support.google.com/googlenest/gethelp

Hi TSF1, thanks for the feedback you provided, and we’re glad that the Nest Cam (battery) works well for you. We understand that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app or web app (browser). However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app, and to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant.

Also, the new Nest Cam is designed with a built-in rechargeable battery so that it's flexible to use with or without a wired power connection. It supports 2 major features that drive the size of the product: on-device computer vision with high performance and continuous video recording when plugged into power.

Having different color options is a great idea. Feedback like this helps us identify what areas we need to work on, and we’ll share this with the right team for future improvements. And if ever help is needed, we have services and assistance available for your support needs here: https://support.google.com/googlenest/gethelp

Hello there, AmyW. We’re glad that you like the image quality of the Nest Cam (battery), and we’re sorry to hear that your experience with activity detection is below your satisfaction.

We suggest checking your camera settings as event detection depends on settings that you select. You can choose which events your camera can detect and record (people, motion, package, etc.). From there, you (and each member of your home) can decide which of those events to get notifications for. If an event is turned off, you won’t get notifications for that kind of activity. You can also change the settings like adjusting video quality, wake-up sensitivity, length of video clips, time between recorded events, and using activity zones to monitor specific areas.

You may also need to check for any range issue or wireless interference that can affect the overall performance of your camera. Sometimes the camera may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away from your router. You may also check for objects such as mirrors and refrigerators between the camera and your router as these items could block the connection. Check this link for more details: https://support.google.com/googlenest/answer/9276282

If additional help is needed, we’re just few clicks away here: https://support.google.com/googlenest/gethelp