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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 2768 reviews

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  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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79%would recommend to a friend

Customers are saying

Customers have good things to say about the Nest Cam Indoor/Outdoor Wire Free Security Camera, particularly its great camera quality and ease of use. Many users also appreciate its overall performance, easy installation, and clear night vision. However, some customers have expressed concerns regarding the camera's battery life, app compatibility, and occasional connectivity issues. Additionally, a few users have noted that the motion detection range could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 2,768 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Video excellent fast access to live video and up to 3 months history

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nest Camera Battery.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was waiting for a while to have a nest camera that is battery supported. Although don't like the fact that it won't give the 24hr recording feature unless it's plugged in. Overall the camera is great it does what it needs to do in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Highly recommened

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it Great quality. Clear quality. Highly recommened

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Nice Cameras for Existing Google Home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to add to my existing Google Nest products, battery life is good, though I hardwired one now. Plenty of other cameras cheaper but the quality is good, one of my kids was helping install and dropped the camera and not even a scratch.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Great For Google Lovers - Google Home Software Lac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the time of this review I have see lots of work to be done in the Google Home app where these new cameras need to be viewed. Many features such as video time scanning and clips creations are missing. No complaints of the cameras build quality or video feed. Think the shortcomings of the Google Home software can easily be remedied as long as Google is willing to fix the software. For those users that currently have Nest cameras and want to add to their arsenal of security cameras I'm sorry to say that these are not compatible with the Nest App and MUST be viewed within the Google Home app (lacking software features currently found in Nest app).

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Jose, thanks for giving us your honest feedback about the Nest Cam (battery), and we’re sorry to hear that the Google Home app lacks some software features found in the Nest app.

      Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

      We're always here to help you improve your experience. If you have any issue with your Nest camera and with using it effectively in the Google Home app, please feel free to find us here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great overall

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Great cameras easy to install and hood quality resolution

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good camera so far…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was already aware of camera only being part of google home, not nest app. Which is fine since I use both. My only complaint is battery life, doesn’t last long on balanced setting. I already purchased cable, so it’s hard wired now.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    I. See. You.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is so amazing on these cameras. They were really easy to install and setup too!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Everyone should own these cameras.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them!! I live in condo complex. No security. These cameras I purchased are life saving.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Feeling secure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and love the clarity of the picture. Can adjust to cover different areas

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Excellent, great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent easy to install and use. Easy to see who's at door, in yard, etc. Very pleased, works better than I anticipated!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Best home security cameras

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, NO WIRES! However, the battery life gets shortened if there's many events which can be controlled by the app.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Google Camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is has good picture quality, is clear at night as well. No connection issues whatsoever so far, works as it should. Only Cons are, battery life doesnt last more than a month is you have it placed in a high foot traffic area. And mine did not come with the safety wire to attach the camera to the base. Other than that i recommend google home products to everyone. If they could lower the price on these cameras they would be more popular.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi CDemay, thanks for leaving feedback about the Nest Cam (battery), and we’re sorry to hear your package came with missing secure loop, and that the battery life is below your expectations.

      Nest has long been focused on delivering quality products to our customers. We’re also focused on giving our customers value for the price, including three hours of event history right out of the box for the first time ever. On-device processing also gives our customers smart alerts and Activity Zones, which historically have required a subscription.

      Meanwhile, the battery life depends on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Check this link for more details: https://support.google.com/googlenest/answer/10901611

      If you still have to charge the battery more often than you’d like, you might want to consider connecting your camera to a power outlet with the included or optional power adapter. Connecting to continuous power will keep the battery charged. Please note that the power adapter included with the Nest Cam (battery) is not weatherproof and not intended for outdoor use and you can use a compatible weatherproof cable (sold separately).

      For issues about your order, like if your device came damaged or with missing pieces, we encourage you to contact your retailer to return or replace your device. And if you ran into any concerns around the functionality and performance of the camera, you’re more than welcome to contact us here: https://support.google.com/googlenest/gethelp Nest

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Decent camera option but..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life could be better and it can't be added to the Google nest app (you have to use Google home), and it's a little pricey. Other then that, it's great!

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Techy30sguy. Thank you for your feedback on Nest Cam (Battery). While we're glad to hear that you find it great, we apologize if the battery life fell short of your expectations.

      The new generation of Nest cameras, including Nest Cam (Battery), is exclusively integrated into the Google Home app. Our aim was to create a centralized platform where you can control all your favorite Nest devices and other smart home devices using the Google Assistant. By using the Home app, you can enjoy several benefits, including automatic security protections such as Suspicious activity detection, 2-Step Verification, and Security Checkup. Additionally, your Google Nest devices and services seamlessly work together, allowing you to say commands like "Hey Google, show me the backyard camera" to effortlessly cast your camera stream to your display without any additional setup. The Google Home app also offers the convenience of signing in with a single account for both the Nest and Google Home apps. Your homes and home members will be synchronized across both platforms. Furthermore, if you're willing to try, you can also set up your older Nest cameras on the Google Home app. For more information, you can refer to this help article: https://support.google.com/googlenest/answer/9293657

      The battery life of Nest Cam (Battery) depends on various factors, including activity, temperature, and camera settings. To extend the battery life, users can adjust video quality, length of video clips, time between recorded events, and utilize activity zones to monitor specific areas. Here are some typical scenarios for the battery life:
      - Busy: Approximately 1.5 months of battery life (around 20-25 recorded events per day)
      - Typical: Approximately 3 months of battery life (around 9-12 recorded events per day)
      - Quiet: Approximately 7 months of battery life (around 2-4 recorded events per day)

      It's important to evaluate the frequency of events (per day) you encounter with your Nest Cam (Battery). If the short battery life isn't related to the event frequency, our support team can assist you further by taking a closer look at your device and identifying any underlying causes. For further assistance, please reach out to our support team by visiting this link: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Clear picture cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is very clear and can zoom in to keep the property safe at all angles.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very good cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moving from DVR based BRNC cabled cameras, these cameras are really easy to set up and use. It outdoor installation required you will need a power source 15-30ft away along with purchasing the weather rated power cable. For residential use, you can’t go wrong with these. The google home app and plan for $120 a year that records everything is worth every penny. The mounts are magnetic based with an adapter for mounting purposes. Installing indoor in a commercial application would be acceptable. Outdoor commercial installation I'm still pondering that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek and no wires

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Today there are a large variety of security cameras available on the market and it is nice to finally see Google refreshing their cameras to be more on par with their competitors. I definitely feel this refresh puts this camera in line with competitors. Firstly, the aesthetics are a major part of any security camera as it is something visible to everyone. With the nest camera I feel that Google really gave the product more of a modern look. It is not all about the look though as the mounting was extremely easy and the magnetic base is so much nicer than having to mess with screws every time the camera needs charged. The actual function is the other major component where it is not all positive unfortunately. I personally do like how the camera utilizes the Google home app as I am someone entrenched in the Google ecosystem so having the separate nest app has always been a pain. Then when it comes to the actual video quality it is exactly what you would expect from a 1080p camera to which I would rather have the decreased resolution as opposed to having to charge the battery every month if it were 4K quality. The microphone was exceptional though as I was pleasantly surprised with how clear it picked up sounds. As mentioned, the live feed within the app worked perfect along with the video detection. However, the one item that does come across as a negative for me is only 3 hours of previously saved video as I understand Google is attempting you get you to upgrade to a higher subscription, but 3 hours is not even enough to make it through the night. Overall, this is a great product as the asthetics are top notch with the magnetic mount being an exceptional feature and the usability of the app along with the video and microphone quality being wonderful. However, it seems we will have to continue to wait for the perfect security camera as I just can’t give this product five stars with the high price of the initial product that essentially requires an additional monthly subscription to make it fully achieve its intended purpose. Even if the saved playback was just 12 hours for the free subscription I would not hesitate to recommend this product to everyone, but as it currently sits I would still recommend it to the vast majority of people with the caveat of possibly needing to purchase the nest subscription to which this is the case with basically every security camera today unfortunately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent cams

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you need for the best of all the most important things to know when you're looking for an amazing and the great service that has a great experience with the quality of your products

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great security addition

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great security camera. Good picture quality, easy hook up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up but doesn't work with older app if you already had some that you have been using before. I have 5 outside/inside cameras and have to use the newer app but is not as good as the older app from a few years ago.

    I would recommend this to a friend