Customer Ratings & Reviews

Hi there Coolmom, thanks for choosing our Google Nest products. We're glad to hear that Nest Cam (Battery) has been great for you. We're sorry to hear that the battery and the exclusivity of the Google Home app for the new generation of Nest cameras fell short of meeting your expectations.

We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, """"Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
- If you're willing, you may set up your Nest cameras to the Google Home app. Check out this help article: https://support.google.com/googlenest/answer/9893532

Battery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios for your Nest Cam (Battery):
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

We highly recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. You may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hi CDR1, thanks for sharing the details of your feedback about the Nest Cam (Battery). We’re sorry to hear of your disappointment in the lack of functionality in the Nest app. We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app and web app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app.

We're always here to help you improve your experience. For any questions or concerns about your Nest Cam (Battery) and using it effectively in the Google Home app, please feel free to find us here: https://support.google.com/googlenest/gethelp

Hi, Joey! Thank you for your time sharing your feedback with us. We're glad to know that you find the installation easy and the Nest Cam (battery) is working well. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. We're still continuing to improve our products and services and we appreciate your input in helping us understand our customer's preferences better. We recommend keeping tabs with our product announcements by visiting our blog site here: https://blog.google/

If you need help with your Nest Cam (battery), contact our support team here: https://support.google.com/googlenest/gethelp

Hi Erica, thanks for sharing your feedback with us about the Nest Cam (battery). We’re sorry to hear about the strange behavior of your camera watching the live feed. There could be some phone settings that prevent you viewing the live camera feed, and we’d like to learn more about your concern. If you’re willing to work with us in finding a solution, feel free to contact us anytime here and we’ll do our best to help: https://support.google.com/googlenest/gethelp

Hey SusanK, Thanks for the review
It sounds frustrating to have issues with your video calls at the assisted living facility
please contact us at this link, let's find a solution: https://support.google.com/googlenest/gethelp

Hi NickB, thanks for sharing your insights with us. We're sorry for any disappointment you may be having with some of the limited features on Nest Cam (Battery).

Although streaming to your TV using a Chromecast is still not supported, you may stream the video feed to a smart display device, like the Nest Hub or Nest Hub Max. To learn more about this feature, check out this help article: https://support.google.com/googlenest/answer/9137164

Motion detection for Nest Cam (Battery) can be affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. If you're not getting any alerts or notifications, we recommend trying out the steps below:
1. Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.

We also recommend checking your network for possible congestion. Congestion may affect the streaming capability for your Nest camera, and may cause delayed notifications as well. Disconnecting some of your connected devices can help free up some bandwidth space and enable you to test if you will get better cloud recording speeds. Once you verify congestion, contacting your Internet service provider to check your connection and upgrade your bandwidth is highly recommended.

We request for your patience as we work on developing the features that will enhance your experience with Nest Cam (Battery). In the meantime, you can always contact our support team for any other questions or support needs here: https://support.google.com/googlenest/gethelp

Hi Drew, thanks for taking the time to share your feedback. We apologize if you’re unable to add your Nest Cam (battery) in the Nest app.

The new Nest Cam (battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

We value your feedback as it will greatly help us in improving our products and services. If you have any questions or concerns, you can always reach out to our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp