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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 2768 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers have good things to say about the camera quality and ease of use. Many customers have also found the overall performance and installation to be great. However, some customers have expressed concerns about the battery life and app compatibility. Additionally, a few customers mentioned issues with motion detection and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 2,768 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    NEST SECURITY BATTERY CAMERA

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EASY TO INSTALL. ALREADY HAVE THE DOORBELL. CAN USE SAME HOOKIUP ON PHONE. VISUAL RANGE IS GREAT BOTH DAY AND NIGHT. WOULD HIGHLY RECOMMEND.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Security Cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Google cameras and received the best customer service from Best Buy. I received all the information that I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Solid

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera. Good battery life. Would recommend to anyone

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery Life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras themselves are decent but battery life is horrible

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, KLewis. We hear your concerns regarding battery life on the Nest Cam (Battery). Here are some solutions to make sure your device is running smoothly:

      On average here’s how long the battery will last on a single charge:
      Busy - About 1 month battery life (about 25 - 30 recorded events per day)
      Typical - About 2.5 months battery life (about 13 - 16 recorded events per day)
      Quiet - About 6 months battery life (about 2 - 5 recorded events per day)

      Here are a few tips to conserve battery:
      1. Optimize its video quality.
      2. Shorten the length of time for which events are recorded.
      3. Take longer to begin recording between events.

      Check this article for battery saving tips: https://support.google.com/googlenest/answer/10901611

      We’re here 24/7 to help: https://support.google.com/googlenest/gethelp madebygoogle

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Easy installation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras are excellent. But not much value in the "bundle", you would pay 1 penny less if you purchased 2 separately.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice Cam pack for your home security

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Cam pack for my front/backyard. Easy to install, and the battery is a little bit weak in the cold temperature. But you can always connect the wire to charge it 24/7.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Dannyr00, it's great to hear that you had an easy time installing Nest Cam (Battery). The batteries for your Nest camera will optimally charge within these recommended temperature limits: 32°F to 104°F (0°C - 40°C)

      If you encounter any battery charging issue within the specified charging temperatures, please consider contacting our support team for further guidance and help using this link: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent coverage. Love the 2 way speak feature. Camera has high quality night vision.

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    Nest camera.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work good. Indoor or outdoor. Wired or wireless. Night vision.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nest Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We enjoy having the Nest ecosystem in our house; it works well and is easy to use.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    It works

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is eh, but nof bad. Used on our property up north because we had some people doin weird stuff

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Quality camera on a budget

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent camera and quality for the price. Highly recommend and also recommend adding the outdoor power cable or solar panels.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    No color video at night, and "live view" is iffy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed. I have 1GB Wi-Fi speed. I bought this camera a few days ago. I am very disappointed. It is problematic trying to get a live view once battery percentage drops below 70. Also, at night, the video feed is in BLACK AND WHITE, even though there is a bright porch light somefour feet away!!! (What is up with that?) I have a Ring Doorbell located three feeet away; it has no problem providing clear colr video. I am searching for a different camera, as I will probably retun this pathetic device.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi trosoft, thanks for posting your feedback about your experience with using the Nest Cam (battery). We’re sorry to learn it’s a disappointment for you, and this is not the kind of user experience we want you to have. We understand your decision to return, but if you’re willing to give us a chance to help, you may visit us anytime at the Google Nest Help page for assistance and guidance: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Home Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my dad, he said it was to setup and sync to the app. He was able to mount it rather quickly and reports no problems since late 11/22.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life and amazing picture quality. Easy to set up

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Firstly, let me say that this device has lots of pros. The ability to have a battery powered security camera which I can install anywhere is very nice. Some folks have complained about the video resolution but I personally find it adequate. HOWEVER, there are a few limitations that are infuriating. The fact that this is a Google NEST camera but doesn't allow you to use the NEST app is very annoying. Instead, you are forced to use Google's clunky and half-baked "home" app which is slow, buggy, and allows for limited customization. Secondly, there is a subscription fee if you want this camera to be useful at all, which I really wouldn't mind, except that it is shockingly overpriced.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello VermontAviationGuy, thank you for posting your review of your Nest Cam (battery) here. We're sorry to hear that your experience has been less than ideal when it comes to using the Google Home app for the device. Please know that our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. If you need further assistance or have additional questions about Nest Aware, we recommend that you reach out to our support specialists and let us help you in finding a better resolution. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Decent camera

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are a lot bigger than I thought, and pretty bulky, but will get the job done. The magnet on them is very sturdy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great camera.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price! The look of this beautiful camera impressive and worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Part of our Security system, super bright, clear picture and great sensitivity. Works awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Indoor outdoor cam

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great quality and easy to install or move around where ever needed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Google Cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras just sit there, cars in and out of garages, never a shot of them. the thing that is most noticeable is the movement of trees along driveway, Unless you are standing right under camera you will get an image. Very disappointed, they are worthless. Dogs always in backyard, never see them. Need a way to rectify this. Is there any support from Google.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, thank you for your review. We're sorry to hear you're not happy with your Google Nest outdoor cameras. We'd like to help resolve your questions and concerns. Please contact us at the following link, so we can assist you further: https://support.google.com/googlenest/gethelp?hl=en madebygoogle