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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 2768 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers have good things to say about the camera quality and ease of use. Many customers have also found the overall performance and installation to be great. However, some customers have expressed concerns about the battery life and app compatibility. Additionally, a few customers mentioned issues with motion detection and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 2,768 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Reliable camera

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable camera with high quality video and good connections.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great cameras and easy install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an easy install and works great! I will be adding more soon.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Much better than expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than expected. Battery life, picture , sound quality better than expected. Set-up was a breeze.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy is the best to buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love best buy has the best options at the best price Amazon compatible on pricing makes me a best buy lifer

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Exceptional security cameras.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent clarity and instant recognition. Geek Squad hooked up the cameras to my internet and everything works as advertised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good camera, need to buy ac cord

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iverall a good camera. Hiwever, the camera used to come with the AC cord. Now it has a battery and if you want AC you must buy it separately.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cams work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cams work well for the most part and the batteries are lasting . The one is is not changing to night vision on 1 of the 4 I got fast enough after dark

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, AngelaN! Thanks for the feedback, and for investing high on Nest Cam (battery). We hear your concern about the Night Vision.

      We suggest checking that lights don’t shine into the camera lens, as bright lights can delay or prevent the camera from switching to Night Vision. You can also try to reset Night Vision in the Home app. Go to your camera settings and turn Night Vision off, then turn it back on.

      You’re always welcome to contact us if you need further assistance, here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Really happy with them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are working perfectly, great image and definition.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Google cameras

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these cameras they’re way better than what we had before, when geeks squad installed them they were Very efficient

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    excellent security system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent system, very easy to install and follow through the app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great security camera,easy to hookup, so easy i could even hook it up

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 2 out of 5 stars

    Poor Execution

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app is glitchy sometimes. I thought maybe it was due to the camera being set up on battery so I went through the trouble of wiring it hoping it would improve but the troubles connecting are still there. Camera quality for streaming/saved videos is trash. I suspect google is trying to save on bandwidth on their servers so they purposely degrade the camera quality. I have a camera with Simplisafe that is also 1080p and camera quality is significantly better. I would return if I didn’t already have so much invested.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Eddy, thanks for letting us know about the glitchy issue and poor video quality with your Nest Cam (Battery). We apologize for any inconvenience these issues may have caused you.

      Both the poor video quality and glitchy issues you are experiencing may be caused by connectivity issues in your network. You may try out some suggested troubleshooting steps you can try out:
      - Check your Nest camera's distance from the router or access point.
      - Restart your Nest Cam (Battery). Locate the reset button on the back of the camera. Press and hold for 5 seconds. Your camera will restart, and the status light will be steady, solid white.
      - Restart your router.
      - Check for interference. Almost every network is subject to wireless interference which can cause problems when connecting your camera to the Google Home app. Check for any wireless interference that may be caused by thick walls and floors, competing Wi-Fi networks, from other electronics in your home.
      - Check for possible congestion. Removing some of your devices that's connected to your network may help relieve some bandwidth space.

      If you will allow us, we'd like to work with you on improving your experience. You may reach out to our support team here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works perfectly. Camera is effortless to customize.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect… easy installation and easy to interact with google app

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Google nest outdoor camera (wireless)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the outdoor wireless camera but amnot super impressed with the battery life on single charge. The battery generally lasts for 7 days after which I have to bring these down to charge . Since these are wireless cameras, would it be recommended to connect them to a cable/adapter and keep it connected to power 24* 7 ? Does best buy sell a longer power cable that can be used?

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, Sanket. Thanks for leaving feedback about the Nest Cam (Battery). We’re sorry to hear about your experience with its battery life.

      You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Check this link for more details: https://support.google.com/googlenest/answer/10901611

      Meanwhile, you might want to consider connecting your camera to a power outlet with the included power adapter to keep the battery charged. Please note that the power adapter included with the Nest Cam (Battery) is not weatherproof and not intended for outdoor use, and you can use a compatible weatherproof cable (5 meters or 10 meters). Contact your retailer for product inquiry.

      If help is required, you’ll find our dedicated team ready for your support needs here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Not disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the nest doorbell and reallly like it, so I figured the camera would be just as nice in quality and I was right. I will order another.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my son's room because he has seizures and to be able to monitor him and it works great!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great vid & pic quality.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and video quality. Recognition algorithm doesn't have a bunch of false triggers.

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent cámara dectect Motion very well able to see clearly in the night as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cameras quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried about battery life but it’s been great so far. Easy install. I plan on buying more soon

    I would recommend this to a friend