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Customer reviews

Rating 4.1 out of 5 stars with 2760 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers highly value the Nest Cam 3 Pack for its great camera quality and ease of use. Many find the overall performance and installation process to be positive aspects of the product. However, some customers have expressed concerns about the battery life. Additionally, a few customers have noted issues regarding app compatibility, motion detection range, and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 2,760 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Its alright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its okay i guess. dont like that i have to keep charging it but it gets the work done

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    I loved this camera

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, perfect image, and I love the whole Google ecosystem

    I would recommend this to a friend
  • Cons mentioned:
    App compatibility

    Rated 2 out of 5 stars

    NEEDS NEST INTEGRATION

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I install these products as a profession, I currently have 2 Outdoor IQ, 1 Indoor IQ and 1 Nest hello(not the new google branded) not to count the other various hubs/google minis I have in my home. This camera I purchased for my own personal use to become more familiar with so I can speak to its features and specs. Just like EVERYONE else the issue is the fact that when you go to the nest app to scan the QR code it gives you the "you need to add this to the google home app". Once you have it added the functionality and the layout of the features is not easy and user friendly like they are on the nest app. You cannot see your cameras feed in the google app unless you select said camera which is why I do not use the GHOME app for my previous cameras. The fact you cannot see this camera in the nest app either is a huge turn off on selling this especially to anyone who has one of your previous gen cameras. I know I will receive the same answer of " Our teams are working on enabling the ability to setup and control older Nest cameras in the Home app so users will have one app to control all of their devices. We’re also working on bringing full functionality to the Google Home app because we wanted to create an integrated experience with other Nest and smart home devices." THIS IS NOT WHAT YOUR CUSTOMERS ARE ASKING FOR! Its great you are integrating everything to the google home app. I am not disagreeing with this either, go ahead and do the above. You need to let this camera integrate to the nest app in the meantime as well. Otherwise your reviews are going to keep going down the drain on this, which seems like a fairly important factor and considering its only a 2 and a half star on BestBuy after only launching for less than a month is concerning am I wrong?

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there Mkocerha, thanks for giving us a review about the Nest Cam (Battery) and the Google Home app. We’re sorry to learn of your poor experience with using the camera in the lack of integration with the Nest App. We appreciate your feedback as it helps us better understand our customers’ preferences and needs. We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app.

      If you come across an issue with your Nest Cam (Battery) and using it effectively in the Google Home app, please let us know here and we’ll do our best to help: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good for home use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the video quality is okay and they are fairly discrete making them a decent option for home security. The only thing I do not like about the battery powered nest cameras is that you cannot get 24/7 surveillance even if you have them plugged in full time, they record only when they detect motion, vehicles, people, or animals (depending on what you set them to detect). Recommended for people who don’t need 24/7 surveillance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 4 out of 5 stars

    Good camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera. It needs a rotation option. It stays charged for a while. Easy set up.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Installation

    Rated 5 out of 5 stars

    Outdoor camery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Google Nest Camera for a while now, and I’m really impressed. The video quality is super clear, even at night, and the motion alerts are quick and accurate. I love being able to check in on my home from my phone when I’m away—it gives me real peace of mind. Setup was simple and only took a few minutes, and the app is very user-friendly. Overall, it’s a solid, reliable camera that makes home security so much easier. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    My honest opinion

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Google Nest Cam 2-Pack for indoor and outdoor use, and I couldn’t be more pleased with the performance. The cameras are incredibly easy to set up, and the wire-free design gives you flexibility for placement. The video quality is sharp and clear, even at night, and the motion detection is highly accurate. The mobile app makes it super convenient to monitor my home in real-time, and the alerts are quick and reliable. This purchase has brought me peace of mind and added security to my home. Highly recommend it! Best Buy Protection Plan Review Adding the Best Buy Protection Plan was a smart decision. It provides great coverage for up to 24 months and gives me peace of mind knowing my investment is protected. The plan is easy to understand, and Best Buy’s support team is always responsive. I feel confident that if anything goes wrong, it will be taken care of quickly. It’s worth every penny!

    I would recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hey Mellobuds, thank you for your kind words about the Nest Cam 2-Pack! We're thrilled to hear that you're enjoying the product and that it's providing you with peace of mind.

      If you have any questions or need further assistance, please don't hesitate to reach out to our support team. We're always here to help Nest

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Google nest cams, yeah they were, but there's more

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install is pretty simple, just follow the instructions and have your Google Home application ready to go on your phone. Phone. If you're doing this, you probably already have smart devices, so you probably already have Google Home setup. If not, don't panic, Google Home is not that difficult to set up. Now the nest cams, whether they're wired or battery are designed for surveillance but not necessarily recording as much as we would like. Google has not quite gotten this correctly yet. Because this is a security application, you will want to opt for the Google aware premium program which is about $100 a year. Just fork it out and forget about it. This will allow you to at least view your videos going back several days and the events are what you're looking for. These are things you set up and you can ask for things like show me what animals are there or show me if there are people there. Things like that. Facial recognition is fine. But if you want to download, you're going to have to go through a lot to get things downloaded. Google did not provide a seamless application for this. See all of your cameras at once on any browser by typing. Home.google.com with your Google ID and password. You will see all the video cams up at once, if you have multiple. This is the live view only, you cannot see recorded events which is unfortunate. Another Google shortfall. When Google can give us the ability to download videos to our hard drive or cloud drive that would be really cool. When they do, this will go up to five stars. Until then, Google has some homework to do. Oh, and the nest program is probably not going to be there much longer. It seems to be devoted primarily to thermostats and things like that. It doesn't work for other smart appliances. Google needs an all-in-one app and that's going to be Google Home, I would bet. Google, do your homework, get your apps working together, and give the consumer anything that you can think they would want, like the idea of downloading videos so that we can look at things in detail if we have to. Don't make me have to fight for it with other technologies. Oh, and you cannot see these cameras at all on a Google Android TV at all. It's physically impossible. You can only see it on the Google Home app, or on one of the Google nest screens that you can buy for $100 or so. Google needs to fix that too. Everybody wants to see their video cameras on their TV without any hassle. So come on Google, go for the five-star rating.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, ThomasFairmontWV. We appreciate your review on Nest Cam (Battery). We're sorry to hear that both the Nest Aware subscription and the Google Home features didn't meet your expectations.

      Keep in mind that your doorbell can only save up to 3 hours of video recording before it expires and is deleted. This recording limitation can be extended when you get an active Nest Aware subscription that includes 30 days of Video History, 24/7 continuous recording, access to clips, time lapses and even customizing your own activity zones. You won't ever have to worry about missing any events as these videos and clips are all saved onto the Cloud. All these features can be viewed and controlled at the tip of your fingertips using the Google Home App. You can learn more about what you get with the Nest Aware subscription here: https://support.google.com/googlenest/answer/9233159

      We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
      - Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
      - Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
      - One account to sign into both the Nest and Google Home apps.
      - Your homes and home members will be aligned across the Nest and Google Home apps.
      - If you're having older Nest cameras then you may set them up with the Google Home app. Check out this help article to learn more: https://support.google.com/googlenest/answer/9893532

      We appreciate the features that you would like to have on both the Google Home app and Nest Aware subscription. We've taken this information into consideration and we'll make sure this is shared with our product team as well. In the meantime, we hope you will visit our blog site for the latest news on our product and feature releases here: https://blog.google/

      If you still have some questions, we'd be happy to answer them and give you a worthwhile experience in the process using this link: https://support.google.com/googlenest/gethelp Nest

  • Cons mentioned:
    Battery life, Connectivity

    Rated 1 out of 5 stars

    Don't Do It

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google Nest products are a bear to deal with; Google has spent almost no time updating or upgrading their functionality and some of the function makes no sense. Here is an example; if you have to do things like update your WIFI Router/Internet, and you change the WIFI name you will need to treat every Google Home product as new and INDIVIDUALLY RESET TO MANUFACTURER and resync the Google product with the WIFI. The Google suggested workaround is to use the exact same WIFI name as you did previously, but is that reasonable? And our new provider wouldn't accept "_" so we couldn't use the same titling. One of the products is hardwired and on the top of our garage. It's just absolutely ridiculous and I have not resynced/reset it because it's such a big task to now have to do (just to perform an update to the WIFI name/PW). This specific product's battery failed after a few months and would only function by using it hard wired. I would not recommend.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, CK01. We’re sorry you ran into issues with changing Wi-Fi on your Nest Cam (Battery). Your insights are valuable to us and we'd like to hear more. When you have a moment, each out to us here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG madebygoogle

  • Cons mentioned:
    Battery life, Connectivity

    Rated 1 out of 5 stars

    Didn’t Even Last 60 Days – Straight Trash

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Google Nest Cam (Indoor/Outdoor, Wired) from Best Buy in February, and it’s already completely useless. Not “glitchy.” Not “needs an update.” Straight up dead. It constantly goes offline, won’t stay connected, and now it can’t even hold a charge. So congratulations—I paid premium price for a security camera that literally cannot do the one thing it’s supposed to do: stay on. And of course, this all started happening right after my return/warranty window ended on March 11. Convenient. So now I’m stuck with a defective piece of tech and zero support. At this point, this isn’t a “smart home device”—it’s just an expensive decoration on my wall. I’ve had cheaper no-name cameras last longer than this. Save your money. Buy literally anything else. I wouldn’t trust this thing to monitor a rock.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, RUBEN. We’re sorry to hear about the experience you’ve had with your Nest Cam (Battery). We understand how frustrating it can be. We’d like to look into this with you and get you a solution. We're just a click away when you're ready: https://support.google.com/googlenest/gethelp madebygoogle

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great Cameras, easy Install, easy App (FREE)

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good battery life and video quality, Only downfall is footage is only saved for 3 hours. So if you dont go save it within then, its just gone forever, and if something happens overnight, by the time you wake up the footage has deleted it self. I understand it being optimized for performance but 3 hours is far too short and should be fixed

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Overall performance

    Rated 5 out of 5 stars

    Good outdoor camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been 2 months and the camera has done a good job. I charged it fully when I bought it and now it finally needs a recharge. No issues on installation and no issues since.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good Outdoor Cam, Limited Battery w/High Activity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good outdoor camera with limited battery life, especially if a lot of activity occurs. Put one of the two in the material storage section of my construction business yard. The other went over a mechanic’s bay with much more activity. I’ve already charged the mechanic’s bay camera two times in two weeks. The other camera states a two month battery life based on activity. Solid in all other aspects, great picture, great features, etc. I wish Google’s system allowed a scheduled on/off feature, and it may, I’m no tech wizard; but it seems you cannot schedule a home/away that’s not tied to a certain person or account’s geographic location.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, SoTexRoofer! Thanks for sharing your feedback on the Nest Cam (battery). We hear your concerns about its battery life, and with the on/off functionality.

      The battery life depends on several factors including activity frequency, temperature, and the camera settings you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Check this link for tips on how to save the battery: https://support.google.com/googlenest/answer/10901611

      Having the ability to schedule your camera to turn on and off at specific times, regardless of whether someone’s home or not, can be a great addition to its features. We’d be happy to share this with the right team for future improvements. If you run into any other concerns about the camera, please don’t hesitate to let us know here and we’ll gladly help you: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Good camera, but one flaw

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is a very good camera. It's picture quality is better than many in the price range and is fairly easy to set up. The only issue I have with it, is it does not work with the Nest app. It only works with the Google Home app. I believe Google is doing away with the Net app in the future, but as of now I'd prefer to have all my Nest products in the Nest app and link it to Google home app as I did with my doorbell and thermostat. Other than this inconvenience it is a good camera overall.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, SomeguyinTX! We're glad to hear that Nest Cam (Battery) has worked well for you. We're sorry for any inconvenience you may be having with the move to Google Home app for the new generation of Nest cameras.

      We understand that you have long enjoyed viewing your Google Nest devices from the Nest app. We wanted to make the Google Home app as the one place you can control all your favorite Google Nest and other smart home devices with the Google Assistant. We also wanted to create an integrated experience where you can control your Nest thermostats with other Google Nest speakers and displays.

      For any other support needs you have with your Nest cameras, please feel free to contact our support team via the Google Nest help page: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Works as advertised

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a few nest products, I decided to purchase this camera and add it in a hard to reach place outdoor where the battery option comes in handy. The initial set-up is simple and fairly quick through the Google Home app. I was a bit disappointed that I couldn't add it to my best app. The magnet is very strong and keep the camera from moving from its original position. The quality is great particularly with morning light and average at night. I set mine to stay idle at all times and notify me of any movement if I'm not present in the house. So far, I'm satisfied with the performance. I've had it for 21 days and the estimated charge is at 3 months.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Connectivity

    Rated 2 out of 5 stars

    Gone downhill

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to like my google nest camera's but they've gone downhill. Connections to my wifi had been super buggy and cant always connect to see the videos until way later. I get a notification saying person seen but i cant review it. The cost per year for the cloud recordings have doubled since ive joined and the quality of service and performance has gotten worst. The battery life seems to be worst than the older generations. I got this system because im renting a house and dont want to screw anything in and they have magnetic mounting as an option. I'll be switching to a better system when that changes.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there. We’re sorry you’ve run into issues with your Nest Cam (Battery). We understand how frustrating that can be — we’d be happy to look into your concerns and get you the proper solution. Reach out to us when you’re ready: https://support.google.com/googlenest/gethelp madebygoogle

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Motion detection

    Rated 4 out of 5 stars

    Color Coordinated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy operation and installation. Plus, sorry painted to match exterior color with no issues. Only issues are lag time and not catching all movement.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nest Cam Indoor/Outdoor: Reliable Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently started using the Google Nest Cam Indoor/Outdoor Wire Free Security Camera in Snow, and overall, I'm quite pleased with it. The picture quality is impressive, providing clear and crisp images both day and night, which gives me peace of mind about my home security. One of the standout features for me is the ability to talk to people through the camera. It’s incredibly convenient for communicating with visitors or family members without having to open the door. While I do find the camera simple to use, the battery life is just average. I wish it lasted a bit longer between charges, but the convenience of being wire-free somewhat makes up for it. Overall, this camera is a solid choice for anyone looking to enhance their home security with great picture quality and user-friendly features!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    First impressions are important.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time buying security cameras, and these are my impressions: 1) super easy to set up and installation is fast and easy if you’re familiar with Google home already. 2) video quality is good for all the features that includes for a reasonable price. Nest aware plan starts at $6. Face detection is amazing. 3) cameras can be adjusted to your preference. Which means it will covered the area of your choice and get notifications of that specific zone already selected. Overall I’m just waiting for the cameras battery life. But So far they’re holding fine.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good Cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy connection, Easy installation and good clear picture. The only down side is recharging, but if that’s to much of a hassle you get the wired.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Bruce. Thank you for choosing Nest Cam (battery) for your home. We're glad to hear that you had an easy time with installing the device. We recommend changing the settings to save battery. You can lower the battery usage or use the Battery Saver. Both options help extend the battery life of your device. For detailed instructions, you can check the link here: https://support.google.com/googlenest/answer/10901611

      If you have additional questions or need further assistance, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest