Customer Ratings & Reviews

Hi Danm, we appreciate you for sharing your review. We're sorry to learn that you're experiencing some difficulties with the batteries of your Nest Cam (battery). We'd recommend that you reach out to our support specialists so we can help identify why the batteries don't last long. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, CR01. Sorry to hear you’re having problems with the Nest Cam (Battery) not picking up activity. Here’s a few troubleshooting steps to get your device running smoothly:

1. Check power, Internet connection and Wi-Fi.
2. Check that the camera and microphone are on.
3. Make sure that the camera can spot the activity that you want.

Here’s a link with more information: https://support.google.com/googlenest/answer/9675480

If you still need support, we’re here 24/7: https://support.google.com/googlenest/gethelp?

Hi Brett, thanks for your feedback. We're sorry to hear about your disappointment with the Google Home app and the continuous video recording for your Nest Cam (Battery).

We wanted to make the Google Home app the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

We'd like to hear more about your experience, including your concerns with the 24/7 video recording option when you hardwire your Nest Cam (Battery). You can check with our support team and we'll gladly help you out, if you can reach out to us here: https://support.google.com/googlenest/gethelp

Hi AustinTexasShopper, we highly appreciate your feedback and thanks for sharing the details of your issues with the Nest Cam (Battery). We’re sorry to hear of your poor experience with using the Google Home app, and with the camera features.

We’re continuing to support the Nest app, and we’re aware that long time Nest users enjoy viewing their Nest camera feeds from the Nest app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app.

We understand your decision to return your Nest Cam (Battery), and if you’d like to consider trying it again in the future, we’d be happy to work with you and help improve your experience. You’ll find us always available here: https://support.google.com/googlenest/gethelp

Hi Greg, it’s great to have your feedback, and we’re glad that the Nest Cam (battery) meets your expectations. We’re focused on giving our customers value for the price, including three hours of event history right out of the box for the first time ever. On-device processing also gives our customers smart alerts and Activity Zones, which historically have required a subscription. There's no fee to stream full resolution live video and receive basic notifications, as long as your camera is connected to the internet. However, you’ll need a Nest Aware subscription to receive advanced notifications. With a Nest Aware subscription your video will be saved to the cloud and you’ll get extra features. Find out more what you can get with the Nest Aware subscription here: https://support.google.com/googlenest/answer/9233159

If there’s anything we can be of help, please don’t hesitate to get in touch with us anytime at: https://support.google.com/googlenest/gethelp