Customer Ratings & Reviews

Hi Vici, thank you for sharing your review on Nest Cam Battery and we're sorry to learn that you're experiencing some difficulties with making it work with your previous devices. We'd like to know more details about your concern so we can help identify the cause and provide you with troubleshooting steps to improve your experience. Please note that if your previous devices are Nest devices they should work with Nest Cam Battery. Older products that you set up with the Nest app will work seamlessly with newer ones that you set up with the Home app. Please reach out to our support specialists by visiting our Google Help page here: https://support.google.com/googlenest/gethelp

Hey there, Alexx. We’re sorry to hear you’re running into problems setting up your Nest Cam (Battery). Here’s some troubleshooting tips to get your device connected:

1. Make sure you have the latest version of the Google Home app or Nest app to get the latest features and bug fixes.
2. Your main router sometimes has a better connection than your network extenders. Also, if your camera tries to connect to an incompatible extender, it can experience connection issues.
3. Restart your router, modem, and any Wi-Fi range extenders or repeaters that you have.

For more tips, here’s a link: https://support.google.com/googlenest/answer/9240048

Don’t hesitate to contact us any time: https://support.google.com/googlenest/gethelp?

Hi there, JonathanS. We appreciate your feedback on the Nest Cam (battery). We understand your frustration with the slow detection and short battery life. There are several factors that can influence detection speed. WiFi signal strength, camera placement, and even weather conditions can affect detection speed so we suggest checking the motion detection settings in the Google Home app. Ensure motion zones are set to focus on the area with expected activity. Higher sensitivity might trigger faster detection but could also lead to unwanted alerts for minor movements. Battery life depends on how often the camera detects motion and records video. Frequent recordings will drain the battery faster. If you've tried optimizing the settings and the issues persist, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hello there, BwBarnes. Thanks for the feedback you shared about the Nest cam (battery), and we’re sorry to hear you’re not having the ideal experience we want to share with you. We’d like to learn more whether these issues are caused by the device, network, or other environmental factors. Please don’t hesitate to contact us anytime for troubleshooting guidance and assistance here: https://support.google.com/googlenest/gethelp

Hello there, CWDE! We appreciate your feedback on Nest Camera (battery). We apologize for any confusion about the number of charging cables included in the package. We understand that you were expecting to receive three charging cables with the Nest Camera Battery 3-pack.We hear your concerns about camera multipacks having one charging cable included. The inclusion of a single cable is intentional, as the cameras shouldn't usually need to be charged at the same time due to differences in usage, such as event frequency or scene the camera is observing, sensitivity and event duration settings, and more.

To know more, please don't hesitate to contact our dedicated team of specialists here: https://support.google.com/googlenest/gethelp

Hi there, Alex. Thanks for sharing your feedback. We can imagine how hard you tried to get your second Nest Cam (battery) to connect, and we're sorry for the inconvenience this issue has caused you. We'd like to investigate why the second camera is behaving differently so we figure out a way to help you best. Please contact us anytime at the following link for assistance: https://support.google.com/googlenest/gethelp

Hi BrandonH, thanks for sharing your feedback to let us know of your concerns with the Nest Cam (battery), and we’re sorry to hear your experience is less than ideal. We can imagine how difficult it could have been for you, and we appreciate the time and efforts you’ve spent on this. We’d like to find out whether this issue is caused by the device, the network, or other environmental factors. Please get in touch with our specialists team and we’d be more than willing to provide you with services and assistance, here: https://support.google.com/googlenest/gethelp

Hello D2daG, we appreciate you sharing your review. We're sorry to hear that your experience with Nest Cam (battery) has been less than ideal when it comes to using the Home app. Our goal is to create an integrated experience and make the Google Home app as the one place you can control all your Google and Nest smart home devices. Your patience is appreciated as we improve further with incorporating your Nest products with the Google Home app. If you're willing to give it another go, we'd recommend that you reach out to our support specialists so we can help you with finding a better resolution for the issues you’re experiencing with your Nest Cam. Please contact us by visiting our Google Help page here: https://support.google.com/googlenest/gethelp

Hi rayspray, thanks for informing us about the issue. It's unfortunate to hear that both your Nest Cam (Battery) stopped working and we apologize for the shortfall in providing your support needs.

If you're willing to try, we'd like to take another shot at figuring out what may be causing the issue. This will give us a better idea on how we can help you best with your support needs. Here's the link where you can reach out to us: https://support.google.com/googlenest/gethelp

Hello there, au2bahn. We appreciate your feedback on the Nest Cam (battery) along with the Home app, and we're sorry to hear that your experience is below your satisfaction. We'd like to learn more about your concerns and help you in any way we can. Please contact us anytime for troubleshooting guidance here: https://support.google.com/googlenest/gethelp

Hi Rico, thanks for posting a review about Nest Cam (Battery). We’re sorry to hear that the motion detection feature isn’t working as expected.

Motion detection for your Nest Cam (Battery) can be affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. If you're not getting any alerts or notifications, we recommend trying out the steps below:
1. Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.

We'd like to help you troubleshoot the motion detection issue further with your Nest Cam (Battery). If you´re willing to try, please contact our support team so we can provide further assistance using this link: https://support.google.com/googlenesthelp

Hi there Roger, thanks for giving us details about your feedback. We understand your concern and we'd like to let you know we´ve got you covered. It's possible to place an anti-theft security mount for your Nest Cam (Battery) if you have concerns about it being stolen. Check out this link to learn more: https://store.google.com/us/product/wasserstein_anti_theft_mount

Please keep in mind that our support team is ready to help you with any support needs you may have, if you can reach out to us using this link: https://support.google.com/googlenest/gethelp

Hi there Vikentios1287, we highly appreciate your feedback and thanks for sharing the details of your experience with the Nest Cam Battery and it’s unfortunate to learn that it was a disappointment for you.

We understand that long time Nest users enjoy viewing their Nest camera feeds from the Nest app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices and create an integrated experience with the Google Assistant.

We understand your decision to return it but if you’d like to reconsider using the Nest Cam (Battery) again, we’d be happy to help you with any concerns that you might have and you’ll find us always available here: https://support.google.com/googlenest/gethelp

Hi there, thanks for sharing your insights with our support team. We´re sorry to hear about your frustrating experience with the app connectivity issue for Nest Cam (Battery).

We recommend only using the Google Home app Nest Cam (Battery) is exclusive to the Google Home app.
We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ¨Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

We also recommended steps below that may be helpful with the connectivity issue:
- Check for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.
- You may also check for possible sources of interference such as the thick walls and appliances in your home.

If the issue persists, and if you´re willing to try, we recommend contacting our support team so we can assist you further in resolving the issue. Please do not hesitate to contact our support team by visiting the Google Nest help page using this link:  https://support.google.com/googlenest/gethelp

Hi there, thanks for sharing your feedback. We’re sorry to hear that Nest Cam (Battery) didn’t meet your expectations.

Nest Cam (Battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

Your satisfaction is what drives us to improve our products and services. We’re hoping that you will still use your Nest Cam (Battery). If you need assistance, our support team is always here to help. You can reach us through this link: https://support.google.com/googlenest/gethelp