Customer Ratings & Reviews

Hi there, Calving. We appreciate your feedback. Thanks for sharing your experience with the Nest Cam (battery) and the Google Home app. The new Nest Cam (battery) is designed to work with the Google Home app because Google is transitioning its smart home devices to a unified platform. We understand you might be used to the Nest app, especially since you have other Nest Cams that work well with it. While the Google Home app offers broader functionality for your smart home ecosystem and we apologize if you're experiencing slow video loading or app crashes. We want to know more details of your concern, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hi Jhag, we appreciate your feedback and thanks for sharing your insights about the Nest Cam (Battery). Nest Cam (battery) supports 2 major features that drive the size of the product: on-device computer vision with high compute or performance, and continuous video recording when plugged into power.

Your input helps us better understand our customers’ preferences and needs. If you have any questions or concerns, feel free to visit us anytime here: https://support.google.com/googlenest/gethelp

Hello Urvisha, we appreciate you for sharing your review. We're sorry to learn that your experience with your Nest Cam was less than ideal when it comes to battery life. Battery life will depend on factors including activity, temperature, and selected camera settings. You can extend the battery life of your camera by adjusting the quality and length of video clips. If you need assistance with this, please don't hesitate to reach out to our support specialists and help improve your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi cms0428, thanks for sharing your feedback about the Nest Cam (Battery). We’re sorry to learn that using Google Home app is disagreeable for you.

New Nest cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience. But you can still view your existing Nest cameras alongside with the new Nest Cams in the Google Home app. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices.

As for the image quality, adjusting the video quality in settings to balance high resolution video with longer battery life and lower bandwidth use might be helpful.. For optimal video quality at 1080p, an internet connection upload speed with at least 2 Mbps per camera is recommended (DSL may not qualify). Please check the steps below:
- Open the Home app Google Home app.
- Select your camera.
- Tap Settings Video.
- Under “Video quality,” tap High.

Let us know if you need help, and we'll be more than happy to assist you. You can contact our support team here anytime: https://support.google.com/googlenest/gethelp

Hi there, thanks for taking the time to share your feedback. We regret to hear that you’re unable to connect your Nest Cam (Battery) with your other Nest devices.

The Nest Cam (Battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

Your feedback is important to us as it will greatly help us understand our customers’ needs. If you have any questions or concerns, you can always reach out to our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp

Hi there, thanks for your feedback. We're sorry to hear that your nest Cam (Battery) dies too fast, and that you have to constantly charge them.

The battery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios for your Nest Cam (Battery):
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

You may want to check on the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. You may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hi Jayy, we appreciate your feedback and thanks for letting us know that you’re dealing with such issues. We’re sorry to hear about your less than ideal experience with the functionality and quality of your Nest Cam (Battery).

New Nest cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

Straight out of the box, your Google Nest camera can stream live video for free in the Home app. The Google Home app will show you how much time you have left until your battery will need to be charged, and the app will also notify you once the camera needs to charge. If the camera isn’t streaming, tap Turn on. Or you can tap Turn off to manually stop streaming. If your camera is offline, you can tap Retry to reconnect. If you don’t want to worry about charging your camera, you can connect it to an indoor power outlet using the included USB cable.

For optimal video quality at 1080p, an internet connection upload speed with at least 2 Mbps per camera is recommended (DSL may not qualify). You can also adjust the video quality in settings to balance high resolution video with longer battery life and lower bandwidth use.

- Open the Home app Google Home app.
- Select your camera.
- Tap Settings Video.
- Under “Video quality,” tap High.

We also suggest checking this link to learn more how to save battery for Nest camera: https://support.google.com/googlenest/answer/10901611

Feel free to contact our support team anytime in the following link if you need further assistance: https://support.google.com/googlenest/gethelp

Hi there Greyes, thanks for your insights on Nest Cam (Battery). We apologize for any inconvenience you may be having with the battery issue.

Battery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios for your Nest Cam (Battery):
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

We recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. You may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hi JDGA, thanks for giving us time to share your feedback with us about the Nest Cam (battery). We hear you, and we're aware that longtime Nest users like you enjoy viewing the camera videos using the Nest app or web app. However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. And you can view both your old and new Nest Cams together in the Home app.

We request for your patience as we’re working on a seamless solution to provide a better user experience. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view. And if you come across any challenges with using the camera in the Home app effectively, let us know here and we’ll do our best to help: https://support.google.com/googlenest/gethelp

Hi there Jdub, thanks for reaching out. We´re sorry to hear about your disappointment with missing notifications for Nest Cam (Battery).

Your Nest camera runs algorithms to process video and audio data so it can determine whether it detected something you might want to know about. If your Nest Cam (Battery) isn't able to recognize people and trigger notifications, you might have to move your camera, change your camera’s angle, or change something in the scene so that you don’t miss important activity. We also recommend getting the Nest Aware subscription and getting Intelligent alerts to give you better awareness of what’s happening around your home. To learn more, check out this help article: https://support.google.com/googlenest/answer/9233159

We recommend contacting our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hi Allfacts, thanks for informing us about the issue with your Nest Cam (Battery). We apologize for any inconvenience you may be having with it, and for the shortfall in providing your support needs.

Here are some recommended troubleshooting steps you might want to try out, if you haven't tried them yet:
- Check the battery charge. The app will send multiple notifications to let you know that your doorbell’s battery charge is running low and that you should charge it. But if you didn’t have a chance to charge it before the battery got too low, simply take it off the backplate and charge it with the included USB-C cable.
- Check chime settings in the app. Your current settings may be preventing the chime from ringing. For example, someone who shares access to your Nest home may have turned the chime off, or changed the chime duration in the app.
- Check Wi-Fi connection. Check that your doorbell isn’t listed as offline in the app. If it is, use the articles linked below to troubleshoot.
- Very hot or cold weather. If it’s extremely hot or cold outside, or if your doorbell is installed in direct sunlight, the chime (and video or Wi-Fi) may turn off automatically to help protect its internal circuitry. The chime will automatically turn on again when your doorbell’s internal temperature returns to its normal operating range.

If you´re willing to try, we recommend contacting our support team again. The issue may need a deeper look from our support team. This will help us to understand what may be causing the issue and work on providing you a better experience. Feel free to reach out to us at your convenience by using this link: https://support.google.com/googlenest/gethelp

Hi there, we truly appreciate your feedback about the Nest Cam (Battery), and we’re sorry to hear that it didn’t pick up events during an unexpected incident. We can see how frustrating this must have been, and this is clearly not the kind of experience we intended to share with you. If you still have the camera and if you’re willing to give us an opportunity to investigate why it didn’t record, we’d be more than happy to work on improving your overall experience with using the Nest camera, and you can contact us anytime here: https://support.google.com/googlenest/gethelp

Hi jadm, thanks for reaching out. We´re sorry to hear that the overall video quality for Nest Cam (Battery) didn't meet your expectations.

Your Nest Cam (Battery) has full HD resolution with HDR video quality that’s optimized for a clear view in bright sun or dark. Keep in mind that it also helps save battery power. We believe that video resolution is only one factor that impacts video quality, and it shouldn’t be the only deciding factor when choosing a camera. However, if the images on your video seem too pixelated or blurry, then we recommend checking on your network for possible congestion as your bandwidth may not be enough to seamlessly connect all your devices, including Nest Cam (Battery). To isolate this issue, we recommend removing all your connected devices and then checking if the video quality for your Nest Cam (Battery) will improve.

We´re hoping you will reconsider to keep using your Nest Cam (Battery). You can always contact our support team for your support needs, by reaching out to us here: https://support.google.com/googlenest/gethelp

Hi Megan, thanks for sharing the details of your experience with us. We´re sorry to hear that the battery life, motion detection and other features for Nest Cam (Battery) didn't meet your expectations.

Nest Cam (Battery) battery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
Busy: About 1 month battery life (About 25 - 30 recorded events per day)
Typical: About 2.5 months battery life (About 13 - 16 recorded events per day)
Quiet: About 6 months battery life (about 2 - 5 recorded events per day)

Motion detection can be affected by many factors, including changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. If you're not getting any alerts or notifications, we recommend trying out the steps below:
1. Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.

The new Nest Cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. If you already have some Nest cameras installed in your home, you may transfer them to the Google Home app. Check out this help article for more information: https://support.google.com/googlenest/answer/9893532

If you will give us another chance, we'd like to work on providing you a better experience. Please do not hesitate to contact us here: https://support.google.com/googlenest/gethelp

Hi Grizzly, thanks for sharing a review to let us know of your issue with the Nest Cam (battery), and we’re sorry to hear that your experience with the battery has been less than ideal.

The battery life depends on factors including activity, temperature, and camera settings that you select. You can extend the battery life by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Check this link for more details: https://support.google.com/googlenest/answer/10901611

Also, you can avoid charging the battery more often by connecting your camera to a power outlet with the included or optional power adapter, which will keep the battery charged. Please note that the power adapter included with the Nest Cam (battery) is not weatherproof and not intended for outdoor use and you can use a compatible weatherproof cable (sold separately).

If you’re willing, you may visit us anytime at the following link for assistance and troubleshooting guidance: https://support.google.com/googlenest/gethelp

Hi Chandra, we’re thankful for your feedback on Nest Cam (battery), and we hear your challenges and concerns with subscription and local storage.

Nest has long been focused on delivering quality products to our customers. We’re also focused on giving our customers value for the price, including three hours of event history right out of the box for the first time ever. On-device processing also gives our customers smart alerts and Activity Zones, which historically have required a subscription. There's no fee to stream full resolution live video and receive basic notifications, as long as your camera is connected to the internet. However, you’ll need a Nest Aware subscription to record video and receive advanced notifications. With a Nest Aware subscription your video will be saved to the cloud and you’ll get extra features. Find out more what you can get with the Nest Aware subscription here: https://support.google.com/googlenest/answer/9233159

Also, if you find yourself in need to reset the camera again, please refer to the following link: https://support.google.com/googlenest/answer/9252162

If there’s anything we can be of help, or for any concerns you’d like to share, don’t hesitate to let us know by visiting us here: https://support.google.com/googlenest/gethelp