Customer Ratings & Reviews
- Model:
- GA02077-US
- SKU:
- 6559342
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Customers are saying
Customers enjoy the Nest Cam 2 Pack for its great camera quality and ease of use. Many users also appreciate the overall performance, easy installation, and clear night vision. However, some customers have expressed concerns about the battery life. Others have noted issues with app compatibility, motion detection range, and connectivity.
This summary was generated by AI based on customer reviews.
Worthless
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money. These cameras don't record all activity. Even when set to record familiar, not familiar, car, and animal it may record one to no activity per day.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, JamesW. We're sorry to hear that you're experiencing some difficulties with your Nest Cam (battery) when it comes to recording activity. All Google Nest cameras and doorbells can upload and securely save video in the cloud, where it's protected from theft and damage. Once your camera's video is safely uploaded, you can access it anytime. But for your camera to upload video to the cloud, it needs to be connected to Wi-Fi and the Nest service. We recommend reaching out to our team of specialists so we can identify the cause of the issue and provide you with a better resolution. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Nest Cameras don't work on nest app anymore!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Attention: THIS CAMERA WON"T WORK WITH YOUR NEST APP. Looking to add a camera to your network? You will need two apps to us nest cameras from differnt generations. Google won't tell you. DON"T BUY THIS THING.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Bejcunni, we appreciate your feedback and we'd like to apologize for any disappointment you may be having with the Google Home app for your Nest Cam (Battery).
We understand that long time Nest users, like you, enjoy viewing their Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. The new Nest Cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience with other Google Nest speakers and displays.
If you´re willing to try, you may set up your older Nest cameras on the Google Home app as well. You may need to migrate your Nest account to a Google account. For more information, check out this help article:
https://support.google.com/googlenest/answer/9293657
We´re always taking notes of your feedback and we´ll make sure to pass them along to the right team. In the meantime, please make sure to contact our support team so we can assist you with your support concerns here:https://support.google.com/googlenest/gethelpp
Google has done a terrible job with nest.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Making a camera that no longer works with the nest App yet having it still be a nest camera is idiotic. Love my nest IQ products from the time before google owned them.
No, I would not recommend this to a friendBrand response from Nest Support
Posted ."Hi there, FrankM. Thanks for sharing your insights about the Nest Cam (battery). We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. However, our priority is to build a complete experience for our new cameras and doorbell in the Google Home app. We’re working on bringing full functionality to the Home app as we want to create an integrated experience with other Nest and smart home devices.
To guide you with using the camera effectively in the Home app, you can contact our dedicated team anytime here: https://support.google.com/googlenest/gethelp
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. The product was missing cable and adapter. Best Buy refused return
No, I would not recommend this to a friendWorst investment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I DO NOT recommend this. This keeps disconnecting and gives error. And no. I dont have a weak wifi. My door bell is next to one of the camera and has full signals.
No, I would not recommend this to a friendOver priced for poor performance
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cameras don't record important movement. Camera freeze and are off line in winter cold days.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, GeraldM. Thanks for posting your feedback on the Nest Cam (battery). We’re sorry to hear that your experience didn’t meet your expectations.
Event detection depends on the camera settings that you select. You can choose which events your camera or doorbell can detect and record (people, motion, package, etc.). From there, you (and each member of your home) can decide which of those events to get notifications for. If an event is turned off, you won’t get notifications for that kind of activity. You can also change the settings like adjusting video quality, wake-up sensitivity, length of video clips, time between recorded events, and using activity zones to monitor specific areas.
At temperatures below freezing, the lithium-ion battery in your Google Nest camera or doorbell won’t be able to charge. Many devices, including popular models of doorbell cameras and cell phones, use lithium-ion batteries for their high power and long life, but these batteries are also affected by temperatures below freezing. For wired installation setups with a Nest Cam (battery), the wires power the camera directly. At temperatures below freezing, the battery won’t charge, but as long as the wired power source is available, the camera can operate in temperatures down to -4°F (-20°C).
For any support concerns, our dedicated team is always ready to help you here: https://support.google.com/googlenest/gethelp
Don’t waste your money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google cameras are useless! They do an average job in full sunlight but fail to pick up any activity at night. So if the theft is in the middle of the day maybe you are ok but otherwise you are wasting your money.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JIMV, thanks for sharing your experience. We’re sorry to learn that Nest Cam (battery) didn’t meet your needs.
Generally, closer is better so your camera can capture more detail. Night Vision relies on infrared LEDs to light the subjects in view. If you’re interested in keeping track of things at night, we recommend placing your camera close to the area of interest.
We value your feedback and we’re always working to improve our products and services. If you need help, feel free to contact our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp
Google security lights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was great . It was just short a cable the spy did nothing to help make it another one. Had to purchase one from Amazon.
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, JamesD. We appreciate your feedback on Nest Cam (battery). We hear your concern about having one charging cable only for the 2-pack cameras. The inclusion of a single cable is intentional, as the cameras shouldn't usually need to be charged at the same time due to differences in usage, such as event frequency or scene the camera is observing, sensitivity and event duration settings, and more.
We’ll share your feedback with the right team as we’re constantly looking to improve the reliability, usability, and use of various features. If help is needed, let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp
Decent, but pricey if you'll need multiple
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What I liked... Setup was easy, and if you’re already using Google Home, the integration is seamless. -Completely wireless, and battery powered, so you don’t need to run any cables. This makes it easy to install the camera just about anywhere. The battery even had about an 80% charge, so I was able to set it up right away. -Easy to use magnetic mount. Also has a standard camera (threaded) mount. -Excellent picture quality. Resolution is high enough that you can decently zoom in to see a person’s face. -You can set it to only record events when it detects people, animals, and/or vehicles, OR you can have it record any motion it detects, so there’s nice flexibility there. You can also tell it to alert you for any/all of those same events. For example, you can have it set up to record people and vehicles, but only alert you for events with people. -Connects via your existing wireless network, so you don’t need any extra base units. Provided you have decent wifi coverage around your house, this may also allow you a little more flexibility in where you can place the camera. -With default settings, app claims an expected battery life of 3 months. After one week of testing, it’s still at 92% charge. What can be improved... -No indicator of battery level (in the app anyway) while charging. You have no clue when it’s reached a full charge. -Detection range seems more limited than my cameras from two other brands. -Navigating to events when in the “History” view is cumbersome. It’s nice that they show an event indicator on the timeline, but they should make it easier to move from one event to another. -It needs a ‘skip to next event’ button, or something like that. If you switch to the “Full History” view, it does present all of the recent events in a nice list, so that’s some consolation. The app would benefit from fast forward/rewind x seconds buttons also. -The audio interactions at the camera definitely need some tweaking. The person at the camera can clearly hear you when you speak through the app, but they also hear an echo of themselves when they speak to you. The echo is bad enough that it’s almost like that childhood friend that would repeat everything you said, just to be annoying. Misc observations -Default video setting only records up to 30 seconds of an event. This can be increased up to a maximum of 3 minutes, but at a projected cost of 1 month of battery life. -Free plan only comes with 3 hours of video storage, but you can subscribe to Nest Aware which bumps you up to 30 days of event history. One advantage that Nest Aware has over some other competitors is one monthly subscription covers ALL of your cameras, not just a few. Overall, the Nest Cam Outdoor is decent, but a little on the pricey side. It’s a solid camera, but if you think you’ll need more than one, there are other choices that are almost on-par, but significantly less expensive. As for some of the ‘flaws’, I imagine most can (and likely will) eventually be fixed with app/firmware updates. As for recommending it to a friend, if they only needed one camera, I'd say yes; but if they needed multiple, I'd steer them elsewhere.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi cw77, thanks for sharing your insights. We appreciate your points on the features we can improve on Nest Cam (Battery).
You may check the battery level for your Nest Cam (Battery) by checking it in the Google Home app. To check the battery state, follow the steps below:
- Open the Google Home app.
- Verify that the Google account shown is the one linked to the camera. To switch accounts, ask the customer to tap the drop-down arrow then choose the correct account.
- Select the camera from the listed devices.
- On the top-right, tap Settings.
- Under Device features, tap Battery.
Placement of your Nest Cam (Battery) is important to get the best detection range. Generally, closer is better so your camera can capture more detail. So, an adult of average height should be no more than 20 ft away. For a detailed guide on where to place you camera, visit this link: https://support.google.com/googlenest/answer/10919314
We value your feedback and we´ll make sure to pass along some features you would like us to improve to the right team.
If you would like us to take a closer look at the echo issue you hear when using the Talk and Listen feature, we'd be happy to assist you. Our support team would be happy to assist you further, if you can visit us here: https://support.google.com/googlenest/gethelp
JUNK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its Junk I will never buy these NEST SYSTEM again ///////////......................................................................
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, JohnD. We're sorry to hear that your experience with the Nest Cam (battery) has been disappointing. If you're willing, we'd like to know more details and help you in finding ways we can improve your overall experience with the device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like probably will return when I get a chance
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hello there, we're sorry to hear about your experience with the Nest Cam (Indoor/Outdoor Wire Free) device.
If you would like to contact us for further assistance or discuss your options, please click here: https://support.google.com/googlenest/gethelp
Ok Camera, Poor App and Software
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old Nest system is good. Google home that is needed to use this camera is very poorly engineered. This camera only works on the new system. Returning the camera. You should avoid the new Google Cameras.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Brad, thank you for sharing your review. We're sorry to hear that your experience with your Nest Cam (battery) was less than ideal and that you had to return the device. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. Your feedback here helps us understand better your preference and needs in the products and services we provide. Rest assured that we'll relay this to the right team.
If you need any assistance with your Nest Cam, please don't hesitate to reach out to our support team. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Unfortunate Camera Malfunction: Item returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite the high cost, the presence of a non-functional camera prompted me to initiate the return of the item.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, AshT. We’re sorry to hear that your experience with the Nest Cam (battery) has not been ideal. We understand your decision to return the device. But if you find yourself wanting to try the Nest camera again in the future and have some questions or concerns, our dedicated team is always ready to provide you with support and services here: https://support.google.com/googlenest/gethelp
Nest cam doesn’t work with Nest app
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as an add on to existing Nest devices, however the Nest battery only works with Google Home not Nest app like my other cameras. Not a fan of Google Home app.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello SacNestCam, thanks for posting your review on Nest Cam (battery). We're sorry to hear that your experience with using the Home app for this device has been less than ideal. Our goal is to make the Google Home app as the one place you can control all your Nest and other smart home devices and create an integrated experience with the Google Assistant. Your patience is appreciated as we improve further with incorporating your Nest products with the Google Home app and making it better for you. If you need further assistance or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesnt work, no support at all from google waste of time and money
No, I would not recommend this to a friendGood Cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with this product. We have been using the Nest Cam Battery for a few weeks now. I feel that They are well worth the money.
I would recommend this to a friendBuy a ring doorbell instead
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely stay away from this hunk of garbage! If you want stuck waiting forever on customer service to reach back because your camera just keeps failing setup this is the camera for you!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Godlyuwu, thanks for taking the time to share your feedback. We’re sorry to learn that you’re having issues setting up your Nest Cam (battery), and won't be able to get the support you need.
We recommend to visit this link for set up and troubleshooting steps: https://support.google.com/googlenest/answer/9293657
We value your feedback and we’d like to help you the best way possible. We may also need to escalate your case to our higher level support team, and we're hoping you will contact our support team once more. You can reach out to us using this link: https://support.google.com/googlenest/gethelp
Not for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like it because it doesn’t allow me to create my own username and it wants me to use my Google account. I just don’t feel like it has enough privacy.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Jazz, thanks for reaching out. We value your privacy and we've taken great measures to make sure it is protected and well guarded. If you would like to learn more about how we keep your data private and secured, you can read more using this link: https://support.google.com/googlenest/answer/9415830
We value your feedback and we'll certainly look into the features that you're looking for, into consideration, and forward this information to our product team. In the meantime, if you need further help, you' re more than welcome to reach out to us here: https://support.google.com/googlenest/gethelp
done with nest cameras
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible! nest cam does not work with nest app anymore. will not connect to the internet. google support was no help at all.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Eddie, thanks for sharing your insights. It's unfortunate to hear about your disappointment with the Google Home app, and we apologize for the shortfall in providing you with your support needs.
We wanted to make the Google Home app the one place where you can control all your favorite Google Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
- You may set up your older Nest cameras to the Google Home app. Check out this help article: https://support.google.com/googlenest/answer/9893532
For any other support needs you may have with Nest Cam (Battery), you're always welcome to contact any of our support agents by visiting us at the Google Nest help page: https://support.google.com/googlenest/gethelp
Only 1 charger!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only 1 charger for two cameras? What are you thinking Google. Returned the same day and will look at other camera options.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing a review about the Nest Cam (Battery). We’re sorry to hear that it didn’t meet your expectations. We appreciate your input as this helps us better understand our customers’ needs and preferences, and we understand your decision to return it. If you’d like to try it out again in the future, you can look for accessories that will suit your needs as there are a variety of accessories available for Nest cameras such as weatherproof cables for outdoor installation, camera mounts, and other power accessories.
You’re more than welcome to contact us if there’s anything that we can help you with here: https://support.google.com/googlenest/gethelp