Customer Ratings & Reviews

Hi FJLoza, we appreciate you for sharing your review and we're sorry to hear that your experience with your Nest Cam (battery) didn't meet your expectations when it comes to the design of the device. Rest assured that we'll relay this to the right team for improvements that we can provide in the future. If you need further assistance or have additional questions please reach out to our support specialists and allow us to improve your experience. You can contact us on our Google help page here: https://support.google.com/googlenest/gethelp

Hey LouP! It's great to hear you're enjoying your Nest cameras. We're constantly working to improve our products and services, which is why we recommend checking out all the features you have access to with your cameras on the Google Home app. You can find amazing features in this link: https://support.google.com/chromecast/answer/7071794?hl=en&sjid=1889716456459928867-NA

Hi NestHaze, we appreciate your feedback. We´re sorry to hear that Nest Cam (Battery) features didn't meet your expectations, for your disappointment with the Google Home app.

We understand that you have enjoyed using the Nest app with your Nest cameras. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. The new Nest Cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience with other Google Nest speakers and displays.

Night Vision video quality can be affected by internet speed and other issues, but most Night Vision specific issues are caused by the camera’s infrared light that reflects off a surface near the camera, like a shelf, window, window screen, or wall. Here are some recommended steps that may be helpful with the issue:
- Clean the lens with a soft cloth that’s made for cleaning optics. Dust, thumbprints, and dirt can cause poor image quality.
- Turn your camera so that any nearby surfaces or objects (like a wall) are out of view.
- Use the Google Home app to Zoom and Enhance and crop out surfaces or objects that may be the cause of the glare.
- If a bright white shape along the edge appears while everything else is too dark, there might be a surface that’s too close in your camera’s view (like a wall). Angle your camera so the surface stays out of view.
- Move nearby objects that may reflect the infrared light.
- Check for possible congestion in your network, by removing some of your connected devices and see if the video quality will improve. If you verify the presence of congestion, upgrading your Internet bandwidth may be required.

If you will allow us, we'd like to work on providing you a better experience with your Nest Cam (Battery). Please feel free reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi Tony90703, thanks for having the time to share your feedback with us about your Nest Cam (Battery), and we’re sorry that the camera is not compatible with the Nest app.

We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. While the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app.

Your feedback helps us better understand our customers’ preferences and needs and we’ll make sure to share it with the right team. If you need help with the Nest Cam, and with using it effectively in the Home app, please feel free to find us anytime here: https://support.google.com/googlenest/gethelp

Hi there HolyD, thanks for sharing your feedback with us. We´re sorry to hear that the Google Home app, battery and video quality for Nest Cam (Battery) didn't quite meet your expectations.

The new Nest Cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. If you already have some Nest cameras installed in your home, you may transfer them to the Google Home app. Here´s a guide that you can follow: https://support.google.com/googlenest/answer/9893532

Nest Cam battery life will depend on factors such as activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
- Busy - About 1.5 months battery life (about 20 - 25 recorded events per day)
- Typical - About 3 months battery life (about 9 - 12 recorded events per day)
- Quiet - About 7 months battery life (about 2 - 4 recorded events per day)

Also, your Nest Cam (Battery) has full HD resolution with HDR video quality that’s optimized for a clear view in bright sun or dark. Keep in mind that it also helps save battery power. We believe that video resolution is only one factor that impacts video quality, and it shouldn’t be the only deciding factor when choosing a camera. However, if the images on your video seem too pixelated or blurry, then we recommend checking on your network for possible congestion as your bandwidth may not be enough to seamlessly connect all your devices, including Nest Cam (Battery). To isolate this issue, we recommend removing all your connected devices and then checking if the video quality for your Nest Cam (Battery) will improve.

You´re always welcome to contact our support team for your support needs here: https://support.google.com/googlenest/gethelp

Hi HootHootWho, thanks for the feedback and for giving us the details of your experience with using the Nest Cam (battery). We can imagine how much time and effort you’ve spent on this, and we regret the inconvenience it has caused you. We’d be happy to share this information along with the right team to work on improving our products and services including how we handle customer concerns with accuracy and efficiency.

Meanwhile, since two cameras in two different areas aren’t recording events or activities, we’d like to have a closer look into this issue to see how we can help improve your experience. If you’re willing to work with us again, please share with us your recent case number here so we can continue our investigation: https://support.google.com/googlenest/gethelp

Hi BLiT, we appreciate you sharing the details of your experience with using the Nest Cam (Battery) and we’re sorry that it’s been difficult for you.

We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. Our teams are working on enabling the ability to set up and control older Nest cameras in the Home app so users will have one app to control all of their devices, and we’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest and smart home devices.

You can adjust the video quality settings and let you choose how much of your internet connection gets used by your Google Nest camera or doorbell to stream live video. The higher the quality setting is, the more bandwidth is used.

Also, Night Vision video quality can be affected by internet speed and other issues. But, most Night Vision specific issues are caused by your camera’s infrared light that reflects off a surface near your camera, like a shelf, window, window screen, or wall. You’ll find some helpful tips that may improve the night vision video quality here: https://support.google.com/googlenest/answer/9259738

Lastly, your camera runs algorithms to process video and audio data so it can determine whether it detected something you might want to know about. If you only need your camera to detect people, animals, or moving vehicles, we recommend that you do not turn on the basic motion and sound detection feature. You might have to move your camera, change your camera’s angle, or change something in the scene so that you don’t miss important activity and choose which events your camera can detect and record.

We care about your experience and we’re taking your feedback seriously to work on improving our products and services. If you’re willing, you may visit us anytime at the following link and we’d be happy to help: https://support.google.com/googlenest/gethelp

Hi SGFL1979, thanks for reaching out. We're sorry to hear that the Google Home app, video quality and battery life for Nest Cam (Battery) didn't meet your expectations.

We wanted to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and Google Assistant. It offers you a lot more benefits since you have access to Google´s security features as well. If you´re willing to try, you may set up your other Nest cameras to the Google Home app. Here´s a guide that you can follow to set up your Nest cameras on the Google Home app: https://support.google.com/googlenest/answer/9893532

The video quality issues you are experiencing may be caused by connectivity issues in your network. Here are some suggested troubleshooting steps you can try out:
- Check your Nest camera's distance from the router or access point.
- Restart your Nest Cam (Battery). Locate the reset button on the back of the camera. Press and hold for 5 seconds. Your camera will restart, and the status light will be steady, solid white.
- Restart your router.
- Check for interference. Almost every network is subject to wireless interference which can cause problems when connecting your camera to the Google Home app. Check for any wireless interference that may be caused by thick walls and floors, competing Wi-Fi networks, from other electronics in your home.
- Check for possible congestion. Removing some of your devices that's connected to your network may help relieve some bandwidth space.

Nest Cam's battery life will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
- Busy - About 1.5 months battery life (about 20 - 25 recorded events per day)
- Typical - About 3 months battery life (about 9 - 12 recorded events per day)
- Quiet - About 7 months battery life (about 2 - 4 recorded events per day)

We'd be happy to answer any other questions you may have with Nest Cam (Battery). You my speak to any of our support agents here: https://support.google.com/googlenest/gethelp

Hi there, user198543. We appreciate your feedback on the Nest Cam (battery), and we’re sorry to hear about your experience with some of your cameras.

Checking for objects such as mirrors and refrigerators between the cameras and your router can help, as these items could block the connection. If you have a good Wi-Fi connection but the camera is offline, this can happen if the device gets too hot or too cold, and can be avoided by these:
- Your camera should not be exposed to direct sunlight
- Avoid placing your camera near objects that can cause overheating like light bulbs, lamps, large equipment/appliances, air vents, etc. Your camera needs good air circulation. Never install it in any kind of small box or enclosure as this can cause overheating.
- If mounted outdoors, you can install it under an eave or overhang, or even install a small shade above it.

If the issue persists, you can contact our dedicated team directly through our support channels here: https://support.google.com/googlenest/gethelp

Hi JetCityPD, thanks for sharing your feedback with us. We´re sorry to hear about your concerns that your Nest Cam (Battery) might get stolen, and your disappointment with the Google Home app.

It's possible to place an anti-theft security mount for your Nest Cam (Battery) if you have concerns about it being stolen. Check out this link to learn more: https://store.google.com/us/product/wasserstein_anti_theft_mount

We wanted to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and Google Assistant. It offers you a lot more benefits since you have access to Google´s security features as well. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. If you´re willing to try, you may set up your other Nest cameras to the Google Home app. Here´s a guide that you can follow: https://support.google.com/googlenest/answer/9893532

For any other support needs you may have, please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp