Customer Ratings & Reviews
- Model:
- GA02077-US
- SKU:
- 6559342
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers enjoy the Nest Cam 2 Pack for its great camera quality and ease of use. Many users also appreciate the overall performance, easy installation, and clear night vision. However, some customers have expressed concerns about the battery life. Others have noted issues with app compatibility, motion detection range, and connectivity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Camera quality
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's frustrating that they don't work with the nest app, or nest aware plus. Why call the Nest cameras then? You can only download :Events" through the Home app. But you can clearly see people, movement, and hear audio outside of the event window. But no way to save it makes the cameras useless.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Derick, we appreciate you for sharing your review on your Nest Cam (battery). We're sorry to learn that your experience with the device has been less than ideal. We recommend checking out the link here to see your options when getting a Nest Aware subscription that may help your concern: https://support.google.com/googlenest/answer/9233159
If you have additional questions or need further assistance, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Can’t use camera in Nest app?! R u serious??
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mannn… I’ve been using Nest for 8 years, tried all the popular cameras (Argo, Eufy, Ring, etc), and I always go back to Nest, they just do everything right (just wish they had HomeKit support). Anyways, I’ve been needing a bunch of new cameras for a long time, kept holding off until Google came up with new cameras, they finally did, ordered 6 of these. They are everything I wanted, until I realized I have to use the GOOGLE HOME app, I can’t use the NEST app, what I’ve been using and come accustomed to for years. The NEST app is the sole reason I’ve stuck with Google, they just do it right. But now I can’t use these cameras? Not only am I returning all 6 I bought, but now I’m starting to research other camera options and will replace my current set of cameras. This is the future of the nest eco-system? No thanks :(
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi 801shirts, thanks for being a long time Nest user, and for sharing what you think about the Nest Cam and the Home app. Your feedback helps us better understand our customers’ preferences and needs. We understand your decision to return your cameras and if you’d like to try it out in the future, we’d be more than happy to help you with any concerns about the features and performance of the Nest cameras: https://support.google.com/googlenest/gethelp
Hours of frustration to no avail
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Google - Nest Camera Battery - Snow was not a plug and play experience for me. The simplicity of plugging in the Nest Cam, opening up the Google Home app and tap + to add my camera did not work at all. I could not get the Nest Cam to add to my home by tapping the +. Finally, I decided to try turning on my phones location and after connecting with my location, the Google home app suggested that I turn on my Bluetooth. Once I turned on my phones’ Bluetooth, the Nest Cam started the connection process through my Google Home app. It went through all the steps to get the camera active, but then it went to an automatic update. First, was installing updates forever, it felt like, then downloading update, again feeling like forever. This process continued in a loop, with me never getting the Nest Cam to work. This error message appeared, “There may be a problem. Something may have gone wrong during setup. You may have to reset your device”. After resetting my brand new Nest Camera, the same installing and downloading loop started again. When I backed out of updates and tried to go around them, I was taken to the “Finish setup to use this device page”. My only options given were “Remove device or Finish setup”. Neither of them would get my Nest Cam to work.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there TheTruthRealDeal, thanks for letting us know about the difficult experience in setting up your Nest Cam (Battery). We apologize for any inconvenience this issue may have caused you.
We understand that setting up a device can be tricky at times, that's why you can count on us to help you. It's most likely that the issue may be related to a connectivity issue between your Nest Cam (Battery) and mobile phone. We recommend ensuring that your mobile phone is connected to your Wi-Fi network and that the mobile or cellular data for your mobile phone is disabled. We also recommend placing your Nest Cam (Battery) nearer to your router and mobile phone and that it is in a clear line of sight from your router. This will ensure both your mobile phone and Nest Cam (Battery) get a strong Wi-Fi signal from your router.
If you still experience the same issue, please do contact our support team for further assistance with the set up. You may reach out to us via this link: https://support.google.com/googlenest/gethelp
Wait to buy! Can't use the Nest App
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The NEST APP WON'T WORK with it! You HAVE to use the Google Home App and when you do, you can easily review what has been recorded. When you go in to HISTORY to review what has been recorded. When you are on LIVE can ONLY watch what it is currently streaming. Not worth the $150 each (BF Pricing) The GOOD: Easy to install, connect to your wifi and so far the battery life is doing well. Hurry up with the solar panel charger!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your experience. We apologize that you’re unable to use the Nest App for your new Nest Cam (Battery). We can imagine how disappointing this experience may have been for you.
Our priority is giving our customers choice and making devices for every home, and we’re continuing to support the Nest App. New Nest cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app, so all of your cameras can be set up and controlled in one place. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices.
Your patronage and satisfaction are what drives us to keep working on improving our products and services.Our support team is always here if you need help. Feel free to contact us here anytime: https://support.google.com/googlenest/gethelp
Google ruined Nest.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Firmware update ruined camera resolution on both exterior cameras overnight. Plan fees recently increased without any new features. Even if you pay for 24/7 cloud storage the system will only allow saving of event clips NOT any segment of the 24/7 recording time. IE: If the Google cam didn't create an event then you won't be able to save it. I've found events are missed regularly and the AI for recognizing what it does see is frequently inaccurate. For example every night my sprinklers come on the camera thinks there's a vehicle in my backyard. It really is a ruined system.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, StevenB. Thank you for sharing your feedback regarding your recent experience with the Nest Cam Indoor Wired. We're sorry for the issues you've encountered with the firmware update, plan fees, and event recording capabilities. It's disheartening to hear that the system misses events regularly and struggles with accurate AI recognition. We understand your frustration and are committed to addressing these concerns. We wanted to make sure to provide you with the best resolution about your concern. Please reach out to our dedicated team of specialists on the Google Help Center page here: https://support.google.com/googlenest/gethelp
Not dependable or worth the anxiety.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Now this goes for googles side of nest. Not nest before google got their hands on it. I have three nest (OG) and two nest (google) cameras. Google once again had to take something and make it worse. I have zero issues with the original 4+ year old nest cameras. The google cameras are unreliable and don’t work 80% especially when I need them to work. My original nest cameras are twice as far from the modem and never drop out. Also, it’s irritating when you get a notification from the google nest and you can’t view it sometimes for another hour. That’s not security, that’s anxiety…. Use your money elsewhere as I’m going to do.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, CodyW. Thanks for giving us feedback on the Nest Cam (battery). It's unfortunate to hear that your expectations are not met, and we’re sorry for the inconvenience these issues could have caused you. We’d like to investigate whether your concerns are caused by the device, connectivity, or other environmental factors. Please contact us anytime and we’ll do our best to help you, here: https://support.google.com/googlenest/gethelp
Horrible technology. Doesn't support NEST APP
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible app support. Can not use the NEST app. Have to use Google Home app which is missing a TON of features from the NEST app. You can't set to auto record when you leave home. You can't manage older nest cams (only view) from the google home. Some settings you have to use your phone to change and can't change from a computer browser. Horrible. Worst camera/app technology I've ever had. Nest did it so much better and I loved it. They really need to take the NEST name off these cameras and other devices as you can't even use the much better NEST app to manage them. 2 years later and Google still hasnt figured out how to do it. Not the company they used to be.....so sad.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, JeffS. We're sorry to hear that you had a disappointing experience with your Nest Cam (battery) and the Google Home app that you use to control and monitor the device. We're constantly working to enhance the Google Home app experience and appreciate you for sharing your feedback with us. If you need further assistance or have additional questions about the device, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Waste of money, wont hold a charge, IT STINKS !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute junk, waste of money. Camera wont work like all the reviews say. Happy with other wired cameras but this battery operated is pure junk. One was enough for me. Fix it google or take it off your market.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, HarryA. Sorry to hear your experience with the Nest Cam (Battery) hasn’t been the best. We’d be happy to investigate your concerns and get your device running smoothly — when you get a moment, reach out to us here: https://support.google.com/googlenest/gethelp?
This is not Nest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By no one’s surprise Google is ignoring customers and taking 10 steps backwards with quality on Nest. The camera picture quality/clarity is not up to par with the older cameras, it’s worse. No one wants to use the Google Home app as it is not easy to use and quite bloated. Google, you can’t get rid of the nest app no matter how hard you passively try. We the consumer PAY a SUBSCRIPTION for QUALITY, NOT Amazon Ring. If I wanted cheap quality I would have purchased Amazon Ring. I am very disappointed and will not be purchasing any more Google products until the quality issues are fixed and assurance that google will stop killing products without notice (The Nest Secure is a good example, also check out the killed by Google website)
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your feedback with us. We apologize for the disappointing experience you´re having with Nest Cam (Battery).
We understand that you have enjoyed using the Nest app with your Nest cameras. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. The new Nest Cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience with other Google Nest speakers and displays.
Your Nest Cam (Battery) has full HD resolution with HDR video quality that’s optimized for a clear view in bright sun or dark. Keep in mind that it also helps save battery power. We believe that pixel count is only one factor that impacts video quality, and it shouldn’t be the only deciding factor when choosing a camera.
We'd like to give you a better experience with your Nest Cam (Battery). Please feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp
This is not Nest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By no one’s surprise Google is ignoring customers and taking 10 steps backwards with quality on Nest. The camera picture quality/clarity is not up to par with the older cameras, it’s worse. No one wants to use the Google Home app as it is not easy to use and quite bloated. Google, you can’t get rid of the nest app no matter how hard you passively try. We the consumer PAY a SUBSCRIPTION for QUALITY, NOT Amazon Ring. If I wanted cheap quality I would have purchased Amazon Ring. I am very disappointed and will not be purchasing any more Google products until the quality issues are fixed and assurance that google will stop killing products without notice (The Nest Secure is a good example, also check out the killed by Google website)
No, I would not recommend this to a friendBest Buy Suck! Stay away from them!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had difficulties connecting the camera to the WiFi. Once connected the camera would not record or show the videos live. We tried to return them before the return window closed and Best Buy told us we couldn’t return it in stores, even though the email we got said we could return it in stores. Now we spent money on useless cameras that are just sitting there.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Salga, thank you for your review. We're sorry to hear you aren’t enjoying your google nest cameras. We'd like to help resolve any questions or concerns you have about the device. Please contact us at the following link: https://support.google.com/googlenest/gethelp?hl=en
- Cons mentioned:App compatibility
Terrible! DO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. Doesn’t work with nest app. I wouldn’t complain about having to migrate to the google home app if not for the fact that it’s clunky and lacking most of the features we had in the nest app. Returned for refund.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Xjnine9fkof2, thanks for sharing your insights on Nest Cam (Battery). We´re sorry to hear about your disappointment on the Google Home app, and that you already returned it.
The new Nest Cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. If you already have some Nest cameras installed in your home, you may transfer them to the Google Home app. Here´s a guide that you can follow: https://support.google.com/googlenest/answer/9893532
If you ever have a change of heart, you may reach out to our support team here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Camera quality
Google cameras
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice video quality but they don’t notify google home hub if motion is detected. You only get notifications on your phone which is annoying.
No, I would not recommend this to a friend Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally trashh products, they should bring the nest products back intead and improve them, prices were more justified for nest products, and also the google app is not even close to the nest app interference
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, we appreciate your feedback. We're sorry to hear about your frustrating experience with Nest Cam (Battery) and the Google Home app.
We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Indoor, Wired):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
We’d like to learn more about your experience, and see how we can improve it. Please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp
Just get wyze cam for $30
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way way way over priced. Just buy the wyze cam instead. They all do the same thing
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Mluu510! We appreciate your feedback on the Nest Cam (battery). We understand your concerns and it's important to consider your individual needs which are very affordable and decide for the right security camera. The Nest camera has advantages on features such as a wider field of view and better low -light performance. We'd like to change your mind and provide you with a more positive experience the next time you consider using any of our Google Nest devices. Our support team would love to answer any questions you may have by simply reaching out to us here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Don’t buy if you have the old bear cams
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought directly from google. Easy to install but it took me hours to realize it doesn’t connect the the nest app. I HATE this camera and it borderline wants me to switch to a whole new system.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jennifer, thanks for sharing the details of your concerns for Nest Cam (Battery) with us. We apologize for any inconvenience you may be having with the connectivity issue for the Google Home app.
Here are some suggested troubleshooting steps you can try out:
- Check your Nest camera´s distance to the router or access point.
- Restart your Nest Cam (Battery). Locate the reset button on the back of the camera. Press and hold for 5 seconds. Your camera will restart, and the status light will be steady, solid white.
- Restart your router.
- Check for interference. Almost every network is subject to wireless interference which can cause problems when connecting your camera to the Nest app. Check for any wireless interference that may be caused by thick walls and floors, competing Wi-Fi networks, from other electronics in your home.
- Check the settings on your Wi-Fi router or access point. Some settings on your router or access point could be causing a problem with the connection. High firewall security or parental controls can block communication with Nest servers.
We'd like to help you further. If you will allow us, please contact any of our support specialists here: https://support.google.com/googlenest/gethelp
BIG REJECT on these. Shame on Google!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please forgive me BestBuy as I didn't buy these from you. But I do purchase a lot of things from BestBuy which is a store I love. I have been a big fan of the NEST cams for the last 3 years. I have 5 of them. I was super excited to see what new improvements the scientists had come up with in the new 2021 cams. I ordered 2 of them and started to use them... OMG these are terrible terrible terrible I returned them both after about 4 days. I won't type up the long list of problems as so many other people have outlined them but let me say SHAME SHAME SHAME on Google for releasing this very inferior products. There are a big step backwards in my opinion.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi MartyGadget, thanks for giving us your insights on the new Nest Cam (Batter). It's unfortunate to hear that you already returned them.
If you ever reconsider using Nest Cam (Battery) again in the future, we'd be happy to hear more about your experience and see how we can provide you with a better experience. Please feel free to contact our support team for your support needs here: https://support.google.com/googlenest/gethelp
- Cons mentioned:App compatibility
Dissapointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant use the net app. I dont like the google app. Nest was so much better without google.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Bravo, thanks for sending in your review for Nest Cam (battery). We're sorry to learn that your experience with using the Home app has been disappointing. Our goal is to make the Google Home app as the one place you can control all your Nest and other smart home devices and create an integrated experience with the Google Assistant. Your patience is appreciated as we improve further with incorporating your Nest products with the Google Home app and making it better for you. If you need further assistance or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Beware you will need to sign up to the service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you don’t sign up to the service after 3 months it will only keep the last 3 hours of recording erasing all others not even a nights worth. Considering they cost on the higher end that seems ridiculous.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi RonG, thanks for taking the time to share your feedback about Nest Cam (battery). We’re sorry to hear about your disappointment after the free Nest Aware subscription ended.
Nest Aware subscription provides more value for your money with its features. Aside from 30 days of Video History and 24/7 continuous recording, you have access to clips and time lapses and even customizing your own activity zones. The best thing about this subscription is that it will include all your Google Nest devices under one subscription unlike before where you have to pay a monthly subscription for each device.
Your feedback is important to us and your satisfaction is what drives us in improving our products and services. If you need help, you can always reach out to our support team here: https://support.google.com/googlenest/gethelp
Worthless without expensive Nest Aware sub
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be aware that this camera is practically useless without a Nest Aware or Nest Aware Plus subscription. For the expensive price, this is ridiculous. Just get Eufy cameras for free local storage for same or less price.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JasonBB, thanks for sharing what you think about the Nest Cam (battery), and we’re sorry to hear that it’s not ideal for you.
There's no fee to stream full resolution live video and receive basic notifications, as long as your camera is connected to the internet. If you want to go back and view recorded video, you can view events up to 3 hours in the past. However, you’ll need a Nest Aware subscription to record video, receive advanced notifications, to get extra features and to view videos saved in the cloud. Nest Aware is a paid subscription service you can use with your Nest products to help keep you informed about important events at your home. With a Nest Aware subscription, your Nest camera stores video securely to the Nest cloud so you can access it anytime, anywhere. Check what you can get with the Nest Aware subscription, here’s the link: https://support.google.com/googlenest/answer/9233159
Your feedback is important to us, and we’re always here to help. You can contact us anytime for any support concerns or questions using this link: https://support.google.com/googlenest/gethelp