Customer Ratings & Reviews

Hello there, JayJay. We're sorry to learn that you're experiencing some difficulties with your Nest Cam (battery) when it comes to live streaming. Please know that your Nest Cam can stream live video in the Home app at no additional cost. We encourage you to reach out to our support specialists so we can provide you with instructions that may improve your experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hello there, RoyceC. Thanks for sharing your thoughts about the Google Nest devices. We’re continuing to support the Nest app and the Nest cameras, as well as to deliver critical security updates and software fixes and owners like you shouldn’t notice any difference with your service. Google commits to bring users the same feature and software support you’ve always had. However, we made the difficult decision to stop support for Nest Secure and Dropcam starting April 8, 2024. We will also officially end Works with Nest as of September 29, 2023. Visit this link to learn more about these changes: https://www.googlenestcommunity.com/t5/Blog/An-update-for-our-Nest-Secure-Dropcam-and-Works-with-Nest-Users-and/ba-p/391449

Hello there, Kthomas. We appreciate your feedback, and weŕe sorry to hear that your experience with the Nest Cam (battery) is below your satisfaction. We understand that having the ability to manage and control the camera through the Nest app can be ideal for you. However, our priority is to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Other benefits of using the Home app includes the following:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

That said, we like to learn more about your challenges with using the device so we can help. You can visit us anytime using this link: https://support.google.com/googlenest/gethelp

Hi there grapp, thanks for letting us know about the issue. It's unfortunate that your designated Activity Zones stopped working, and we're sorry for any frustrating experience this may have caused you.

Here are some recommended steps you can try out with the issue:
- Check the size of your Activity Zone. A big Activity Zone captures more activity. If your zone is too large, objects that don’t seem in the zone can trigger an in-zone recording or notification. In general, the smaller and more precise the Activity Zone, the more accurate your camera’s alerts should be.
- Avoid overlapping Activity Zones. If you overlap 2 or more Activity Zones, you only receive a notification for the Activity Zone where the activity first occurred. If the activity actually happened in 2 or more Activity Zones at the same time, you only get a notification for one of the Activity Zones.

If the issue seems to persist even after trying out the steps we shared with you, then we may need to have a closer look at the issue and see how we can help you best. Please do not hesitate to contact us here: : https://support.google.com/googlenest/gethelp

Hi there. MelvisaA. Thanks for bringing your concern to our attention regarding the Nest Cam battery. We apologize for any inconvenience you've experienced, and we understand the importance of reliable performance in various weather conditions. Extreme temperatures can indeed impact battery-powered devices, and we want to ensure that your Nest Cam operates seamlessly regardless of the weather. You need to verify that your Nest Cam is within the specified operating temperature range mentioned in the product documentation. If the temperature falls below the recommended range, the device might not function optimally. We want to learn more about your concern so we can provide a better resolution for your device needs. We recommend reaching out to our dedicated team of specialists here: https://support.google.com/googlenest/gethelp

Hi there, thanks for updating our support team. We're sorry you enountered this issue. Please consider contacting our support team so we can look into it and see how we can help you best. Here's the link where youcan contact us: https://support.google.com/googlenest/gethelp

Hi PaulCarter, thanks for posting a review. We’re sorry to hear that the Nest Cam (Battery) didn’t meet your expectations. We value your feedback as it helps us work on improving our products and services. We’d like to know more about your experience, so we can help you the best way possible. If you are willing, you can always contact our support team here: https://support.google.com/googlenest/gethelp