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Customer reviews

Rating 4.1 out of 5 stars with 2760 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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79%would recommend to a friend

Customers are saying

Customers are impressed with the Nest Cam's camera quality, ease of use, and overall performance. Many also appreciate the simple installation and clear night vision. However, some customers have expressed concerns about the battery life and app compatibility. Others have noted issues with motion detection range and occasional connectivity problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 2,760 reviews
  • Rated 2 out of 5 stars

    Not wireless

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not work as advertised. They will not connect unless plugged in to power. Installed wifi extender, and that didn't help. As soon as I plugged it in, works great. Great camera but not wireless as advertised.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi MichaelC. Thanks for letting us know about your Nest Cam Battery. We understand you want to get it working wirelessly. To provide the most effective troubleshooting, we recommend to get in touch with us at your best convenience, just fill out this form: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Good job Google

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good camera the quality is very good. I have it a 10 out of 10

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Different Application

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have nest throughout my home, that’s why I bought these cameras. The image is good. But now I need a separate Application.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Blanca, thanks for sharing your experience. We apologize that you’re unable to use your Nest Cam (Battery) with your Nest App. We understand the convenience of using one application for all of your devices.

      The new Nest Cam (Battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

      Your feedback is important to us and it will greatly help us in improving our products and services. If you need assistance, our support team is always here to help. Feel free to contact us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I like the quality of the cameras and how clear the pictures and videos are

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Battery won't last! Buy a corded one... :(

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery last less than a week while indoors, can't imagine if place outside. Definitely returning it and buying the corded one, not paying additionally for a cord that should be included with the cordless if battery will not last long. Super disappointed!

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, Lilybeth. We’re sorry to hear that your experience with the Nest Cam (battery) has been below your satisfaction. We understand your decision to return it. But if you’re willing to give the device another chance, adjusting the camera settings such as video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas can extend its battery life. You’ll find other ways to optimize the battery life of your camera here:: https://support.google.com/googlenest/answer/10901611

      We can help you check for other reasons why the camera is behaving differently. Please contact us anytime so we can guide you with further troubleshooting steps, here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great camera clarity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras were easy to mount and easy to connect thru the google home app. The view is clear and I am able to zoom in with clarity. I am using them outdoors and they have performed great, down to 8 deg F so far. The price for a multipack during a sale they had made it an easy decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am able to keep an eye on children of God. We are happy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality camera however the magnet that holds it is not as strong a Nest cameras we have had in the past

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi LouC, thanks for sharing your feedback. We regret to hear that Nest Cam (battery) did not meet your expectations. We're always working to understand our customers' needs and expectations so that we can improve our products and services. If you have any questions or concerns, you can reach out to us anytime. We’d be happy to help you here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great product - thank you.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is great. I bought two then bought three more for a total of one outdoor and four indoor. I have three in the basement to cover any water issues while traveling, one on the first floor, and one looking out the window in the backyard. The ability in low light is stunning. Note I bought the solar panel for the outdoor one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for outdoor security

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for outdoors. Battery life is really good. Love that picture quality as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr and Mrs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Love the cameras work wel easy to install works well with hub and doorbell. Lose they are wireless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras work great and easy to install at home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Must Have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great security camera! Works well. I have 3 and plan to buy more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, great addition to home security system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great with the solar panel (not included)

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bout this camera for use in my backyard. DIdnt have any nearby wiring and didnt want to have to keep charging it, so I got the solar panel which best buy also sells. Works great! Have had the camera out there for a few months and havent had to charge it once. And my kids are out there setting it off all the time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My cam

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noce product, I was worried ot will run out of power, however, even though the sean change, it still recording all event and always on. Very effective and efficient.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    I want to LOVE it, but I just can’t

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the end of the day, this is a decent camera with some nice features and some small upgrades over the previous generation, but in the end Is lacking overall and falls way short of being a true successor to the previous generation nest cameras. Build Quality The build quality here is very good. The camera is robust and sturdy, made with high quality materials and has a nice soft touch feel to it. It is quite large so if you're looking to discreetly place this camera or try to hide from view , this is not the camera for you. Its magnetic base is super strong And holds the camera securely in place with No Fear of it coming loose or changing position. I also tested the nest camera stand for indoors, and that is also very nice , very sturdy with great weight to it and will hold the camera securely in place wherever you position it. Setup The first thing I will say that most every review of this camera also points out, these cameras do not work with the nest app. They will only work with the Google Home app. I will talk more about that later but this point seems to be one of the biggest issues that people have coming from previous generation nest cameras. Setting up the camera is super simple. Simply open the Google Home app, tap set up device, scan the QR code located on the front of the camera and the app does the rest. What I can say about the Google Home app is that overall it's not as intuitive as the dedicated nest app. It almost feels like everything that you want to do in the setup or configuration of your camera is another tap away. Certain things are not as easy to find and other features like setting up motion zones are located behind menu items you may not have anticipated. this might just be a learning curve, as I have polder nest cameras and used the nest app all the time so while I wish these cameras did integrate into the nest app I will just take some time to learn the new Google Home app. But while we're on this topic, the one thing the previous generation nest cameras had available to them, is they were accessible from a web browser. These cameras are only available through the Google Home app . There is no web browser utility on a computer that you can access the camera or its settings. I hope this is something they add in a future update because I use the nest desktop URL to access my cameras all the time. You do however have all kinds of app configurability that allows you to set home/away routines, motion and event sensitivity and what kinds of events you want to see recorded, and also notifications filtering, etc. If you’ve used Nest Cameras in the past you’ll know all about these, if you are new to Nest cameras, they are great and offer you a lot of customization to what and when your cameras record and when you’re notified. Ease of Use once you've set up your camera and have determined a nice place for it, using the camera itself is very straightforward and very easy. I’ve mentioned the app above, and while you can do most things that the prior Nest app could do, the Google Home app is just not very intuitive, and requires some time to get used to. I’ve been using the camera both on battery power and using the outdoor power cable. In either configuration the camera is reliable, however at different levels. Battery Depending on how often you trigger events and notifications is going to directly correlate into the battery life you get from the camera, I can say that with pretty high triggers set on mine, the battery life % held steady day after day, only dropping a few % points, so each user scenario will vary, but I believe the battery life on these is going to be really good. Getting notifications and recorded events on battery power was a mixed bag of results. More often than not, it missed the beginning of an event, so you get recordings started after the fact, and notifications, while slightly faster than last generation, were still lagging a little bit behind. And recordings were all over the place in terms of recoding length, even after I had configured event history details in the app. Clips would start or stop before the event was done. Very frustrating. I also get a little hitch in the recording shortly after it triggers, which impacts the recoding quality, more on that later. Recognition of people, cars, motion in general was fairly good, and if you have Nest Aware, you can also use the Familiar Faces detection, which works great When on battery power, you only get a timeline of recorded “Events” to view, and scrolling through them is pretty easy, they are laid out in a vertical timeline that allows you to jump directly to the event you want. When trying to go into the Live View of the camera when on battery, you are first taken to the page that shows how much battery % is left, you have to click again, to actually go into Live View, so annoying. Sometimes when trying to go into a recorded Event from a notification, I get an error message saying the video isn’t available yet. Which if you’re trying to view something in real time, is not good if you need to see what your camera sees. Plugged in Power Plugged in to me, is where the camera is at its best, when coupled with a Nest Aware subscription that allows for 24/7 recording. Right off the bat, I have to mention, that the power cable attaches to the camera in a “backwards” type of position. This is incredible to me, that Google could not engineer this updated camera with a power supply that actually plugs in facing the right direction. The cable has to plug in facing the wrong direction, and create this unneeded slack of cable under the camera to route to where you need to go. Amazing design failure here. Getting notifications is immediate when plugged in, thanks to the on device computations the camera is doing now, instead of sending to the cloud and back down. Recording clips is so much better plugged in versus battery, since its recording all the time, you never miss the first few seconds of an event, which could be crucial. When the event is done recording, the view of that event from your history will start a few seconds before hand, so you never miss a thing, and record for the event for as long as needed. Scrubbing history when plugged in to power is a mixed bag. You get the same Events history overview that you do on battery power, but you also get a 24/7 timeline that you can scrub to view anything else the camera might have missed. This is terrible compared to the previous Nest App timeline scrubbing. The timeline doesn’t allow for any other increment of scrubbing (day, hour, min) so you have to mindlessly scrub if you’re looking for events previously in the day. Going into Live View is super fast, and when powered, you don’t have to stop off on the battery % screen, you are taken directly into the live view, which helps not miss moments Similar to when on battery, even when plugged in, I might go into my video event history and need to look at something that was just recorded, and the app will give me the video not available error. Very frustrating when you are recording 24/7, and something I never encounter on my other prior generation Nest Cameras. Video Quality Here is where the camera really lets me down. Even if you can live with all the quirks and issues I’ve listed above, the fact that this camera in 2021 is a base 2MP sensor that only records 1080p is pretty underwhelming. In perfect daytime conditions, yes the video is very nice. Keep in mind however, you can only use it in the app on a mobile device, so viewing on such a small screen can be deceiving. Everything looks good on a small phone screen. Nighttime mode is terrible. They can tout the new Night Mode on this camera, but its just not good. Very soft and pixelated. And turning night mode off is even worse, even in brightly lit outdoor night time scenes, the video is just terrible. Trying to zoom in on anything makes the picture a pixelated mess. Again, native 2MP sensor just can’t zoom in and give quality details. Sometimes I get a pink/reddish hue covering my videos, looks terrible On Battery, when an event is triggered, you can see the recording “hitch” for a second or two, degrading the video quality before going back to normal. This doesn’t happen when plugged in. Overall, the camera is just decent. Nothing special. Which being a current Nest camera user of all their previous cameras, is such a bummer for me. This is not an upgrade over their existing cameras in my opinion, this is a do over. Starting from scratch under the Google brand as they slowly phase out Nest. So if you’re hoping for an upgrade over your current Nest cameras, this is not it. For someone new to Google/Nest cameras, there could be a lot to like here, especially the perceived battery life and custom event and notification setup. But its lacking so much in 2021 that makes a camera like this worth it, and to me this one just falls short.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there HarvickFan, thanks for sharing the details of your experience and feedback with Nest Cam (Battery). We apologize if some features didn't quite meet your requirements.

      Moving to the Google Home app offers a lot of benefits for you and all previous Nest app users. We wanted to make the Google Home app the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app.

      Notification issues may also be related to the connectivity issue with Nest Cam (Battery). Here are some steps you might want to try to improve notifications:
      - If your Wi-Fi router is dual band (supports both 2.4GHz and 5GHz bands), we suggest connecting your Nest Cam (Battery) to the 2.4GHz band to get a more stable Wi-Fi signal.
      - Check your Wi-Fi router's DHCP lease time for at least 2 hours. This can help ensure your Nest products stay connected to your network.
      - If you have MAC address filtering enabled, the MAC addresses of your Nest camera must be added to the list of authorized devices.
      - Try restarting the Nest Cam (Battery). Locate the reset button on the back of the camera. Press and hold for 5 seconds. Your camera will restart, and the status light will be steady, solid white.

      Battery life will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
      - Busy - About 1.5 months battery life (about 20 - 25 recorded events per day)
      - Typical - About 3 months battery life (about 9 - 12 recorded events per day)
      - Quiet - About 7 months battery life (about 2 - 4 recorded events per day)

      Your Nest Cam (Battery) has full HD resolution with HDR video quality that’s optimized for a clear view in bright sun or dark. Keep in mind that it also helps save battery power. We believe that pixel count is only one factor that impacts video quality, and it shouldn’t be the only deciding factor when choosing a camera.

      Your feedback is important to us and we´ve taken note of the details you shared with us. We´ll also make sure to pass them along to the right team since we´re always looking for ways to keep improving them. For any other support needs you may have with Nest Cam (Battery), please consider contacting our support team here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Google product is the bomb.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cameras by Google. I am building a Google home environment.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Camera is great, software is horrible

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great camera in terms of quality and durability, but the app it uses now to view the video feed is horrible. The google home app is no place for a home security camera. I have a google doorbell which uses the Nest app and it works beautiful on the nest app I hope they figure this out because the pain points with google home really diminishes the value for me

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Maxi, we appreciate your feedback on your Nest Cam (battery) and the Home app. We're sorry to learn that your experience with using the Home app didn't meet your expectations. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. Please know that your feedback here with using the app will be relayed to the right team for future improvements. If you have additional questions or need further assistance please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Awesome Google Cameras

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome cameras and very good quality with the app!

    I would recommend this to a friend